32 Moo 5, Tambol Paklok, Phuket, Thailand 83110

Stay well.

Welcome to The Naka Island, a Luxury Collection Resort & Spa, Phuket.

Now more than ever, we are passionate about delivering an exceptional experience and truly memorable moments throughout your stay.

In response to current cirumstances surrounding the COVID-19 pandemic, we have implemented a variety of new protocols and elevated practices, keeping with our high standards of cleanliness and luxury service.

Allow us to introduce you to some of the measures we have implemented and what to expect at our hotel regarding changes to amenities, services, and facilities.

We are delighted to welcome you.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates), and wearing face coverings whenever you're in public areas of the hotel. We do appreciate your support and understanding.
  • Signage throughout our hotel will remind guests to maintain social distancing with occupancy limits and revised seating capacities in our restaurants, fitness and spa areas in compliance with Thai Government instruction.
  • The use of face mask is mandatory for all guests and employees, and the masks are provided free of charge (in-room amenity).
  • Hand sanitizer stations are available in high-traffic areas.
  • We encourage the use of the Marriott Bonvoy App for a faster check-in. You will still be required to present an ID upon arrival. Contact our Concierge team throughout your stay via the Mobile Chat option.
  • Luggage assistance is available.
In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, especially in high-traffic areas like restrooms, lobby, restaurants and bars, spa, fitness and provided more hand sanitizing stations.

Social Distancing Practices: You will see signage throughout the hotel promoting physical distancing and encouraging guests to stand at least 2 meters apart.

Personal Protective Equipment (PPE): Associates will wear PPE (Face Coverings, Gloves etc.) based on the activities they are performing. Guests are also required to wear personal Face Coverings. Face masks are available free of charge to all hotel guests.

Guest Rooms & Amenities: Every guest room is thoroughly cleaned and disinfected between each guest. We will continue to provide housekeeping services daily while you are away from the room. We have replaced all paper stationary, In-Room Dining and Spa menus with a QR code information to minimize the risk. All rooms and villas are provided with disinfectant wipes for the convenience of our guests.

Temperature Screening: We will be temperature screening associates and vendors at entry points. For guests we will be temperature screening where required by law.

Electrostatic Spraying: We're researching and deploying enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.

Every guest room is thoroughly cleaned and disinfected between each guest. We will continue to provide housekeeping services daily while you are away from the room. If you have any specific housekeeping preferences or would like to not receive housekeeping service during your stay, please contact guest services at any time.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

 

  • Fitness Center: 24 hours, access with a guest key card, physical distancing encouraged.
  • Spa Naka: 10:00 AM - 8:00 PM
  • Swimming Pool: 7:00 AM - 7:00 PM
  • Speedboat Transfer: Available for arrival and departure as per the package's inclusion. Complimentary scheduled speedboat transfers from/to Ao Por Grand Marina are also available. For updated speedboat's departure time, please call +6676 371 400. All bookings must be made in advance with the concierge.

Hotel food and beverage venues comply with current local regulations. Operation hours of hotel food and beverage venues are as follows:

 

Tonsai Restaurant (All-day Dining): Daily, from 6:30 AM - 10:30 PM

My Grill (Signature Restaurant): Fridays - Saturdays, from 6:00 PM - 10:30 PM

Rum Chapel (Beverage & Snack): Daily, from 11:00 AM - 5:30 PM; Complimentary Ice Cream from 2:00 PM - 4:00 PM; Happy hour from 4:00 PM - 5:00 PM

Z Bar: Saturdays - Sundays, from 3:00 PM -11.00 PM

In-Room Dining: Daily, from 6:30 AM - 11:00 PM

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.



Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

 

  • Mobile Check-In/Check-Out. Let us know via the app when you are planning to arrive and once you departed.

  • Mobile Key. Forgo the front desk altogether and go straight to your guest room

  • Mobile Dining. Order your private, in-room dining through the app.

  • Mobile Guest Requests. Connect with us via the app to request items you would like delivered to your guest room.


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Not a Marriott Bonvoy member? Enroll here.


 

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

Breakfast: Available.
Lounge Access: Lounge access is not available at our resort.
Welcome Gift: Available.
Late Check-Out: Available.
Mobile Check-In/Check-Out: Let us know your arrival time for an expedited arrival experience. ID card/Passport requires to be presented upon arrival.
Mobile Key: Not available.
Mobile Dining: Not available through Mobile App. Pick-up and Delivery service is available.
Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.
The Tourism Authority of Thailand (TAT) has awarded The Naka Island, a Luxury Collection Resort & Spa, Phuket the Amazing Thailand ‘Safety and Health Administration - SHA' Certificate, recognizing the hotel's strict guidelines and policies in relation to hygiene, health and cleanliness for the entire premises, guestrooms, meeting rooms, restaurants, along with operational guides targeting staff procedures, as part of the nationwide effort to prevent the spread of Covid-19.

The SHA certification for The Naka Island, a Luxury Collection Resort & Spa, Phuket is in addition to the Marriott's Commitment to Cleanliness that complies fully with World Health Organization: WHO directives and local health authorities.
The Naka Island, a Luxury Collection Resort & Spa, Phuket provides a New Normal Environment & Procedures for the safe delivery of your Meetings & Events. All of our venues and meeting spaces have been adapted to comply with the local regulations.