Umm Al Qura, Makkah, Saudi Arabia 21955

Taking Care of You

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service.

We have also made a few adjustments to the services, amenities, and facilities available during your stay.

Here is what to expect during your stay at Jabal Omar Marriott Hotel, Makkah.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, being respectful of personal choices with regards to social distancing and the wearing of face coverings. We do appreciate your support and understanding.
  • Hotel implements guest facing signage to remind guests to maintain social distance such as floor stickers in public areas (Front office, Restaurants) 
  • Hotel limits number of guests that can ride elevators, also number of people can occupy tables in restaurants 
  • Contactless payment procedures are applied in front office and restaurants
  • Non-touch operations are available in public areas bathrooms 
  • Hotel implements barriers in guest-facing areas like front office 
  • Restaurant menus touchless procedures are applied through smartphones 
  • Hygienic instructions and guidelines are available in public areas screens and guest room TV

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including Front office, restrooms, elevators, restaurants, Restaurant furniture & Menus, as well as provided more hand sanitizing stations.

Designated waste bins are available throughout the hotel to collect hazardous materials.

Personal Protective Equipment (PPE): Staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. Guests are welcome to wear personal face coverings.

Room Amenities:

  • In-room coffee makers and minibars are not currently available, but guests can request contactless coffee delivery
  • Disinfectant wipes are available in the room for every arriving guest as well as upon request

Every guest room is thoroughly cleaned and disinfected prior to your arrival. We will provide housekeeping cleaning services after your third night with us and while you are away from the room. If you’d like to receive additional daily cleaning, simply let our team know and we will gladly take care of it.
We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

Shuttle bus: Operating on Normal Schedule with limited number of people
Restaurant buffet: Temporarily closed.
Minibars: Closed
As per local authorities buffet breakfast is not allowed. Breakfast will e served in rooms.
Mobile menus are available.
Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:
  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:


  • Breakfast: In guest room only
  • Lounge Access: Closed
  • Welcome Gift: Fruit basket
  • Late Check-Out: 6.00 PM
  • Mobile Check-In/Check-Out: Not available
  • Mobile Key: Not available
  • Mobile Dining: For menus only
  • Mobile Guest Requests: Not available