Taking Care of You

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service.

We have also made a few adjustments to the services, amenities, and facilities available during your stay.

Here is what to expect during your stay at Sheraton Imperial Hotel Raleigh-Durham Airport at Research Triangle Park.
show more

Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates), and wearing face coverings whenever you're in public areas of the hotel. We do appreciate your support and understanding.
Signage posted throughout the hotel to ensure proper social distancing is maintained. Heightened sanitization processes throughout the hotel. We have partitions installed at front desks and in our food and beverage areas in the bar and café. We provide a contactless check-in process. No valet service is currently available for parking, self-parking is available.

In keeping with Marriott's Commitment to Clean, you may notice several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

 

  • Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and the lobby as well as provided more hand sanitizing stations.
  • Personal Protective Equipment (PPE): Staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities.
  • All rooms experience a 24 hour hold before they are cleaned and prepared for the next guest.
  • Currently we are not providing stayover housekeeping.
  • Room Amenities: Many In-room amenities such as coffee, coffee makers, and tea have been removed from the guest room and are available upon request. Disinfectant wipes are available in the room for every arriving guest as well as upon request


Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will not provide housekeeping automatically every day. If you wish to receive daily housekeeping refresh service, please let our guest services team know. We will be happy to make schedule service according to your preferences. Please note that if you are staying with us a bit longer, we will automatically clean your guest room after every 6th night.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing.

 

The modifications we have made include:

 

  • Fitness Center: Closed due to limitations during the Phase 2 in NC, we do have a jogging trail around the hotel and local businesses.
  • Pool: Our outdoor pool is open from 9am to 9pm reservations are required. Maximum occupancy limit of 15 people. Please contact the front desk to confirm available times. Social distancing required and face masks are recommended.
  • Shuttle: Currently Unavailable
  • Lounge: Closed
  • Lobby Bar: Open from 6pm-10pm.
  • Restaurant: Seasons restaurant is currently closed. We have a grab and go breakfast option available for purchase in the Café from 6am to 9am.
  • Lounge: Closed
  • Lobby Bar: Open from 6pm-10pm. No meal service.
  • Restaurant: Seasons restaurant is currently closed.
  • Café: We have a grab and go breakfast option available for purchase in the Café from 6am to 9am.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.


Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

 

  • Mobile Check-In/Check-Out. Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key. Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining. Order your private, in-room dining through the app.
  • Mobile Guest Requests. Connect with us via the app to request items you would like delivered to your guest room.

 

Not a Marriott Bonvoy member? Enroll here.



Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: We have a grab and go breakfast option available in the Café from 6am to 9am.
  • Lounge Access: Unavailable - Eligible guests will receive coupons to the lobby bar and for the grab and go breakfast.
  • Welcome Gift: Extended per the Marriott Bonvoy Terms and Conditions.
  • Late Check-Out: Extended when available to eligible guest per the Marriott Bonvoy Terms and Conditions.
  • Mobile Check-In/Check-Out: Available through the Marriott Bonvoy App.
  • Mobile Key: Available through the Marriott Bonvoy App.
  • Mobile Dining: Unavailable.
  • Mobile Guest Requests: Will deliver available items.
Face masks are required throughout the hotel.