Taking Care of You

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service.

We have also made a few adjustments to the services, amenities, and facilities available during your stay.

Here is what to expect during your stay at Sheraton Imperial Hotel Raleigh-Durham Airport at Research Triangle Park.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
The safety of our guests and associates is a top priority. As guidance regarding face coverings and vaccination verification varies by local jurisdiction and may change, guests should review public information websites for the most up-to-date guidance for your destination, as well as the hotel-specific sections below and US and Canada Travel Advisories | Marriott Bonvoy™ before traveling. Fully vaccinated guests are no longer required to wear face coverings or social distance in indoor or outdoor areas of the hotel, unless required by local law.
Heightened sanitization processes throughout the hotel. We provide a contact less check-in process. No valet service is currently available for parking, self-parking is available

In keeping with Marriott's Commitment to Clean, you may notice several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

 Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and the lobby as well as provided more hand sanitizing stations.

  • Personal Protective Equipment (PPE): Staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities.
  • Currently we are providing stayover services upon request. 
  • Disinfectant wipes are available in the room for every arriving guest upon request

Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will not provide housekeeping automatically every day. If you wish to receive daily housekeeping refresh service, please let our guest services team know or indicate this at the time of your reservation. We will be happy to make schedule service according to your preferences. Please note that if you are staying with us a bit longer, we will automatically clean your guest room after every 6th night.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing.

 The modifications we have made include:

  • Lounge: Closed
  • Lobby Bar: Operational hours may vary.  Please confirm with the hotel directly. 
  • The &More by Sheraton is open 7 days a week from 6am-12am offering breakfast, lunch, and dinner.
  • Lounge: Closed
  • Lobby Bar: Operational hours may vary.  Please confirm with the hotel directly. 
  • The &More by Sheraton is open 7 days a week from 6am-12am offering breakfast, lunch, and dinner.

Marriott Bonvoy Member Benefits: 

We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

  • Mobile Check-In/Check-Out. Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key. Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining. Order your private, in-room dining through the app.
  • Mobile Guest Requests. Connect with us via the app to request items you would like delivered to your guest room.

 Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

  • Breakfast: Available through the &More by Sheraton from 6am-12am   
  • Lounge Access: Unavailable - Eligible guests will receive coupons to the lobby bar and breakfast coupon.
  • Welcome Gift: Extended per the Marriott Bonvoy Terms and Conditions.
  • Late Check-Out: Extended when available to eligible guest per the Marriott Bonvoy Terms and Conditions.
  • Mobile Check-In/Check-Out: Available through the Marriott Bonvoy App.
  • Mobile Key: Available through the Marriott Bonvoy App.
  • Mobile Dining: Unavailable.
  • Mobile Guest Requests: Will deliver available items.
Face masks are no longer required throughout the hotel.