421 South Salisbury Street, Raleigh, North Carolina USA 27601

Taking Care of You

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service.

We have also made a few adjustments to the services, amenities, and facilities available during your stay.

Here is what to expect during your stay at Sheraton Raleigh Hotel.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations and wearing a face covering - which is required - whenever you're in public areas of the hotel. We do appreciate your support and understanding. We remind you also to practice social distancing, staying at least 6 feet or 2 meters from other guests and hotel associates.
  • Signage throughout our space and on elevators are there to remind guest of social distancing.
  • Our restaurant's seating capacity is complaint with all state and local mandates.
  • Partitions are installed at check-in and F&B counters.
  • Mobile check-in are available via Marriott Bonvoy mobile app.
  • Valet service is not available currently only self-parking.
  • Housekeeping cleanliness protocol adhered to throughout the entire venue with proper chemicals being utilized.

In keeping with Marriott's Commitment to Clean, we have notice made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as provided more hand sanitizing stations.

Personal Protective Equipment (PPE): Staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. Guests are welcome to wear a face covering.

Electrostatic Spraying: We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.

Room Amenities: Disinfectant wipes are available in the room for every arriving guest as well as upon request



Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will not provide housekeeping automatically every day. If you wish to receive daily housekeeping refresh service, please let us our guest services team know. We will be happy to make schedule service according to your preferences. Please note that if you are staying with us a bit longer, we will automatically clean your guest room after every 6th night.
We are committed to having services and amenities available while complying with state and local regulations, which include reduced compacities in our public and restaurant spaces, while also reinforcing social distancing. Modifications include;

Fitness Center: Open, masks required at all times
Restaurant/ Lounge: Open for dinner only, mask required upon entry. Closing times in compliance with state and local guidelines.
Currently, dining available Tuesday-Saturday, dinner only from 4pm until 10pm. Social distancing required throughout restaurant. Sanitizer stations throughout the space. All tables and chairs sanitized after each guest. Contactless menus available via QR coded provided on all tables. To Go menu option available for dinner. Bagged Continental Breakfast and Coffee available at the front desk daily.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative. Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

 
  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.
 

Not a Marriott Bonvoy member? Enroll here.



Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: Continental to go options available at the front desk daily, with coffee.
  • Late Check-Out: Late check out provided to members upon request and member level.
  • Mobile Check-In/Check-Out: Mobile check-in and check-out available.
  • Mobile Key: Mobile Key available
  • Mobile Guest Requests: Mobile Guest Requests available through GXP