Ialyssos Avenue, Rhodes, South Aegean Greece 85100

Taking Care of You

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service.

We have also made a few adjustments to the services, amenities, and facilities available during your stay.

Here is what to expect during your stay at Sheraton Rhodes Resort.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates), and we encourage you to wear face coverings whenever you're in public areas of the hotel. We do appreciate your support and understanding.

Physical Distancing and Queuing

  • Guests and associates should practice physical distancing by standing at least 2 meters away from others, not traveling with them, including any area where guests or associates queue. Such areas are clearly marked and where possible, one-way traffic low will be indicated.
  • Where applicable, lobby furniture, restaurant layouts, and other public seating areas were reconfigured. Following government's regulations, all bar stools have been removed.
  • All associates wear a face mask as part of their uniform. Guests are welcome to wear personal face masks and gloves and should abide by local regulations. Personal face masks and additional amenity items such as hand sanitizer, disinfecting wipes and gloves, are offered upon request.

 

Less Contact; More Connection

  • Using mobile technology such as eFolio delivery and Mobile Requests via the Marriott Bonvoy App
  • Enabling social and physical distancing practices, reducing allowable capacity in spaces, increased distance between furniture, and managing queuing areas
  • Fostering pre-arrival planning and communication


Deeper, More Frequent Cleaning

  • Deploying 200+ enhanced cleaning protocols to disinfect every space, more frequently and especially during peak times
  • Consistently and frequently disinfecting all high-touch items like elevator buttons and door handles
  • Adding hand sanitation stations throughout the hotel, particularly in high-traffic areas


Nourishing the "New Normal"

  • Redesigning Food and Beverage station set-ups to comply with local regulations; removing non-essential items
  • Enhanced à la carte menu options
  • Tailoring options for meetings and groups to enable reserved spaces
Emphasis on Hygiene & Cleanliness
Our associates are required to follow personal hygiene, social distancing and PPE guidance in compliance with local laws. Hand sanitizing stations for guest use are placed in all high-traffic areas and public spaces.

Deeper, More Frequent Cleaning
Enhanced cleaning protocols require frequently disinfecting high-touch items and sanitizing restrooms as often as possible.

Leveraging Technological Innovations
We are researching and deploying enhanced technologies, including electrostatic sprayers that use hospital-grade disinfectant to treat known pathogens as well as ultraviolet light technology for sanitizing keys and other shared devices where applicable.

Cleanliness Champion & Training
We're building on our reputation for high standards of hotel cleanliness with well-established cleaning processes. In addition, the hotel has appointed a Cleanliness Champion to ensure guest and associate safety. Additionally, associates were trained on COVID-19 safety and sanitation protocols.

Every guest room is thoroughly cleaned and disinfected prior to your arrival. We will provide housekeeping cleaning services after your third night with us and while you are away from the room. If you'd like to receive additional daily cleaning, simply let our team know and we will gladly take care of it.
Fitness Center: Open, masks required at all times, sanitization of rental gear, between use.
Spa: Open, sanitization of equipment, treatment rooms, and lounge areas between use; high-touch surfaces cleaned hourly
Pool: Increased pool water quality controls and chlorinated as per local law
REDUCED SEATING
Modified floor plans and reduced seating to ensure physical distancing; surfaces sanitized between guest use

BAR SERVICE
Cocktail equipment sanitized between use; modified procedures for garnishes and glassware

SANITIZING POLICY
Hand sanitizing equipment for guest use is placed in restaurant

RESERVATIONS
Defined occupancy and seating times; require reservations to control flow when busy

BREAKFAST
High traffic hours are highlighted in order to encourage our guest to enjoy their breakfast during moderate or low traffic hours, We introduce live stations and sanitize serving utensils frequently.

FOOD SAFETY
Appropriate PPE use for food handling; compliance with HACCP and Marriott food safety protocols

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative. Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

 

  • Mobile Check-In/Check-Out. Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key. Forgo the front desk altogether and go straight to your guest room
  • Mobile Dining. Order your private, in-room dining through the app.
  • Mobile Guest Requests. Connect with us via the app to request items you would like delivered to your guest room.
 

Not a Marriott Bonvoy member? Enroll here.



Available benefits vary by location and membership tier.

CLEANING PRODUCTS & PROTOCOLS

To minimize risk and enhance safety for our associates, guests and customers, we are enhancing cleaning and sanitation protocols:

 

  • Chemicals are government-approved, vetted by industry experts and safe for everyone
  • Cleaning frequency is increased in public spaces and guest rooms receive deeper cleans between each guest
  • Face coverings required for all associates and appropriate PPE provided for associates to wear
  • Hand sanitizer stations are installed throughout high-traffic areas across the hotel
  • Queuing through floor decals and stanchions; signage to remind guests of physical distancing requirements
  • Dispensers stationed throughout hotel, with focus in high-traffic areas
  • Mobile Check-out at 11.00 and alternative payment options available including contactless payment methods to facilitate social distance where applicable.
  • Water & air testing carried out in rooms. Air ducts, filters and grills disinfected upon every room change
  • On-Property Cleanliness Champion; updated training and protocols for all associates with daily reinforcement
  • Hotel-specific Commitment to Clean Plan that outlines how the hotel cleans, disinfects, and mitigates transmission
REGISTRATION
Separate registration areas; options for signage and physical barriers

ROOM SETS
Customized floor plans with reduced seating capacities reviewed for each individual event

AUDIO/VISUAL
Sanitized equipment; before, during and after meeting

GUEST FLOW
Clearly marked meeting entrances/ exits and one-way directional signage

BREAKS
Breaks coordinated across groups to manage guest traffic

MEALS
Plated meals or modified buffets with servers, shields, hand sanitization and queue management

TABLE SETTINGS
Minimized table settings, pre-packaged or disinfected between use

CLEANLINESS
More frequent cleaning in high traffic areas and during breaks

SANITIZING POLICY
Hand sanitizing equipment for guest use is placed in all meeting spaces