555 East Canal Street, Richmond, Virginia USA 23219

Taking Care of You

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service.

We have also made a few adjustments to the services, amenities, and facilities available during your stay.

Here is what to expect during your stay at Delta Hotels Richmond Downtown.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
The safety of our guests and associates is a top priority. As guidance regarding face coverings and vaccination verification varies by local jurisdiction and may change, guests should review public information websites for the most up-to-date guidance for your destination, as well as the hotel-specific sections below and US and Canada Travel Advisories | Marriott Bonvoy™ before traveling. Unless it is required by local law or order, fully vaccinated guests are no longer required to wear face coverings or social distance in indoor or outdoor areas of the hotel. We ask that all unvaccinated guests continue to wear face coverings and practice social distancing when they are in public spaces inside the hotel.
Signange thoughtout our hotel to remind guests to maintain social distancing, hand sanitizer located near elevators and front desk.

Mobile check-in and key, service requests via the Marriot Bonvey mobile app.

Our highest priority remains the safety and comfort of our guests and associates. While cleanliness and safety have always been important, we are implementing even more rigorous, enhanced protocols for hygiene, cleanliness and safety.These enhanced measures include:

 

  • Comprehensive training and use of appropriate personal protective equipment by all associates, installation of hand sanitizer dispensers for guest use in high traffic areas, frequent disinfecting of all high touch surfaces with CDC approved disinfectants, and a heightened cleaning regimen in our guestrooms after checkout that includes additional time between guest occupancy.
  • To maintain a high level of care, we now offer most services in a low or no contact setting. From mobile guest services that facilitate check-in, to no contact delivery of food and guestroom amenities, to weekly no-contact housekeeping service for our longer term guests, we are committed to your comfort and safety.
  • We are here to help. We have posted signage throughout the hotel to promote physical distancing and safety protocols in public areas. If you have any questions regarding these guidelines or our cleaning procedures or service levels, any of our Guest Service Agents or the Manager on Duty is available to assist.
  • While you won't be able to see our smiles, they are as big as they've ever been.

Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will not provide housekeeping automatically every day. If you wish to receive daily housekeeping refresh service, please let us our guest services team know. We will be happy to schedule service according to your preferences. Please note that if you are staying with us a bit longer, we will automatically clean your guest room after every 6th night.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:


Fitness Center: Open, face masks required at all times.
Pool: Open
Shuttle: Not running.

Restaurant Hours and Operations. Now offering breakfast service, a la carte dinner service, and full bar service.

 

  • Breakfast Monday-Friday 6:30am to 9:00am
  • Breakfast Saturday and Sunday 7:00am to 10:30am
  • Dinner Monday-Saturday 5:30pm to 8:30pm

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

 

  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

 

Not a Marriott Bonvoy member? Enroll here.


Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: grab and go
  • Welcome Gift: yes
  • Late Check-Out: requested at check-in
  • Mobile Check-In/Check-Out: yes
  • Mobile Key: yes
  • Mobile Guest Requests: yes