4240 Dominion Boulevard, Glen Allen, Virginia USA 23060

Taking care of you.

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service.

We have also made a few adjustments to the services, amenities, and facilities available during your stay.

Here is what to expect during your stay at Richmond Marriott Short Pump.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations and wearing a face covering - which is required - whenever you're in public areas of the hotel. We do appreciate your support and understanding. We remind you also to practice social distancing, staying at least 6 feet or 2 meters from other guests and hotel associates.
We have signage throughout our hotel to remind guests to maintain social distancing, occupancy limits, and seating capacities in compliance with local and state mandates. We have hand sanitizer stations throughout the hotel public areas such as the front desk, M-Club, meeting spaces, restaurant, gym, and elevator banks. We have partitions installed at the front desk and decals on the floor to remind guests to maintain the appropriate distance.

Our highest priority remains the safety and comfort of our guests and associates. While cleanliness and safety have always been important, we are implementing even more rigorous, enhanced protocols for hygiene, cleanliness and safety. These enhanced measures include:

 

  • Comprehensive training and use of appropriate personal protective equipment by all associates, installation of hand sanitizer dispensers for guest use in high traffic areas, frequent disinfecting of all high touch surfaces with CDC approved disinfectants, and a heightened cleaning regimen in our guestrooms after checkout that includes additional time between guest occupancy.
  • To maintain a high level of care, we now offer most services in a low or no contact setting. From mobile guest services that facilitate check-in, to no contact delivery of guestroom amenities, to weekly no-contact housekeeping service for our longer term guests, we are committed to your comfort and safety.
  • We are here to help. We have posted signage throughout the hotel to promote physical distancing and safety protocols in public areas. If you have any questions regarding these guidelines or our cleaning procedures or service levels, any of our Guest Service Agents or the Manager on Duty is available to assist.
  • While you won't be able to see our smiles, they are as big as they've ever been.
  • Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will not provide housekeeping automatically every day. If you wish to receive daily housekeeping refresh service, please let us our guest services team know. Please note that if you are staying with us a bit longer, we will automatically clean your guest room after every 6th night.


Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will not provide housekeeping automatically every day. If you wish to receive daily housekeeping refresh service, please let us our guest services team know. We will be happy to make schedule service according to your preferences. Please note that if you are staying with us a bit longer, we will automatically clean your guest room after every 6th night.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing.

 

The modifications we have made include:

 

  • M-Club: Open for hot breakfast buffet in the morning, and snacks and beverages in the evening; capacity limited to 50%.
  • Fitness Center: Open, capacity limited to 50%; gym towels provided by the front desk, appointment suggested.
  • Indoor Pool: Open, capacity limited to 50% and 2 hour increments; cleaned and sanitized between uses.
  • Restaurant and Bar: Open, capacity limited to 50%; face masks must be worn if not eating or drinking.
  • Restaurant, Lounge, M-Club and Market: open with limited seating capacity of 50% in order to maintain social distancing. Face coverings are mandatory for all staff and guests.
  • Restaurant: Open Weekdays for breakfast from 6:30am to 9:30am, and Weekends for breakfast from 7am to 11am
  • Restaurant and Lounge: Open on Fridays and Saturdays from 3pm to 11pm
  • M-Club: Open 24hrs; Breakfast on Weekdays from 6:30am to 9:30am, and Weekends from 7am to 11am; Evening Snacks and Beverages
Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.


Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

  • Mobile Check-In/Check-Out. Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key. Forgo the front desk altogether and go straight to your guest room
  • Mobile Dining. Order your private, in-room dining through the app.
  • Mobile Guest Requests. Connect with us via the app to request items you would like delivered to your guest room.

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Not a Marriott Bonvoy member? Enroll here.



Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: Hot Breakfast Buffet
  • Lounge Access: M-Club is open
  • Welcome Gift: Provided according to standard
  • Late Check-Out: If needed, please request at check-in
  • Mobile Check-In/Check-Out: All Bonvoy Members have access to mobile check-in/check-out
  • Mobile Key: All Bonvoy Members have access to mobile key
  • Mobile Guest Requests: All Bonvoy Members have access to mobile guest requests