Avenida Atlantica, 2600, Copacabana, Rio de Janeiro, Rio de Janeiro Brazil 22041-001

Taking Care of You

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service.

We have also made a few adjustments to the services, amenities, and facilities available during your stay.

Here is what to expect during your stay at JW Marriott Hotel Rio de Janeiro.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates), and wearing face coverings whenever you're in public areas of the hotel. We do appreciate your support and understanding.
Signage throughout our hotel to remind guests to maintain social distancing, occupancy limits and seating capacity reductions in our restaurants in compliance with local and state mandates, and partitions installed at front desks and food and beverage service lines.

Mobile check-in and key, service requests, and room service orders delivered right to your door via the Marriott Bonvoy™ mobile app.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms.

Social distancing has disrupted many public services, including certain services at hotels. Despite these new and important guidelines, it is our goal to make your stay as welcoming and comfortable as possible. These include:

Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as provided more hand sanitizing stations.

Personal Protective Equipment (PPE): Staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. Guests are welcome to wear personal face coverings.

Scheduled Housekeeping: Your guest room is your sanctuary throughout your stay with us. You can have housekeeping service daily. Please advise Front Office Team if you could not have the service. If you opt for not having housekeeping service, on the third day of your stay following Marriott International procedures to avoid the spread of COVID-19, our team will make a wellness clean check on your room, and every 7 days a full cleaning. 


Temperature Screening: We will be temperature screening associates and vendors at entry points.

Electrostatic Spraying: we are researching and developing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

Fitness Center: open daily from 08am to 08pm - Rooftop. Only four people will be allowed to use the space at the same time for up to one hour (registration at Front desk).

Beach: service currently unavailable due to Government rules.

Pool: open daily from 09am to 5h30pm - Rooftop.

SPA: open daily from 02pm to 08pm - Rooftop.
Moonlounge:  open on Fridays from 05pm to 09pm, on Saturdays 11am to 9pm and on Sundays 11am to 5pm  - Rooftop.
JW Executive Lounge: currently closed but eligible Marriott Bonvoy Elite Members guests can pick the Happy Hour package from 6pm to 7pm at Terrâneo Restaurant - 1st Floor.

We are committed to making the amenities at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

In-Room Dining: Available daily from 09am to 9pm. Mobile Dining is also an option to make your request.
Breakfast: Available daily from 8am until 10am. The Carioca Restaurant - 1st Floor.
Moonlounge:  Open on Fridays from 05pm to 09pm, on Saturdays 11am to 9pm and on Sundays 11am to 5pm  - Rooftop.
JW Executive Lounge: Currently closed but eligible Marriott Bonvoy Elite Members guests can pick the Happy Hour package from 6pm to 7pm at Terrâneo Restaurant - 1st Floor.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative. Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

 
  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.
 

Not a Marriott Bonvoy member? Enroll here.



Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: Available daily from 8am until 10am. The Carioca Restaurant - 1st Floor. 
  • Lounge Access: Currently closed but eligible Marriott Bonvoy Elite Members guests can pick the Happy Hour package from 6pm to 7pm at Terrâneo Restaurant - 1st Floor.
  • Welcome Gift: Upon arrival, choose points, breakfast offering or amenity.
  • Late Check-Out: Guaranteed 4 p.m. late checkout, subject to availability at the hotel.
  • Mobile Check-In/Check-Out: Mobile Check-In: Reduce the amount of time required to complete check-in formalities by using Mobile Check-in and asking any question you have in advance. Mobile Check Out: Check out via the Mobile App and skip the desk where applicable by local legislation.
  • Mobile Key: Benefit from a contactless experience by requesting Mobile Key and your phone is your key.
  • Mobile Dining: Make your room service request using your mobile app. 
  • Mobile Guest Requests: Connect with us via the App to request items you would like delivered to your guest room.