Avenida Niemeyer 121 - Leblon, Rio de Janeiro, Rio de Janeiro Brazil 22450-220

Taking Care of You

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service.

We have also made a few adjustments to the services, amenities, and facilities available during your stay.

Here is what to expect during your stay at Sheraton Grand Rio Hotel & Resort.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations and wearing a face covering - which is required - whenever you're in public areas of the hotel. We do appreciate your support and understanding. We remind you also to practice social distancing, staying at least 6 feet or 2 meters from other guests and hotel associates.

When arriving to our hotel, you will notice some measures taken to foster social distancing and to enhance contactless experiences. Measures include but are not limited to:

 

  • Signage throughout our hotel to remind guests to maintain social distancing;
  • Occupancy limits and seating capacities reductions in our restaurants in compliance with local and state mandates;
  • Partitions installed at front desks;
  • Partitions installed at food and beverage service lines;
  • Mobile check-in and room key;
  • Mobile service requests;
  • Room service orders delivered right to your door via the Marriott Bonvoy™ mobile app;
  • No valet service is currently available for parking.
  • Social distancing measures have been implemented in public spaces, meetings and events rooms, food and beverage outlets.
In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:
  • Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as provided more hand sanitizing stations;
  • Personal Protective Equipment (PPE): Staff members will wear face coverings, gloves, etc. based on the activities they are performing and based on direction by the local authorities;
  • Electrostatic Spraying: We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols;
  • Temperature Screening: All associates and vendors before accessing the hotel building.

Room Amenities and Cleanliness
  • In-room coffee makers are not currently available, but guests can request contactless coffee delivery;
  • Disinfectant wipes are available in the room for every arriving guest as well as upon request;
  • Printed materials were removed from the rooms and information will be available through QR code access;
  • In-room dining menus will be available through QR code access;
  • Guests will be able to schedule housekeeping service at a desired time.

Housekeeping Staff
Our housekeeping team is undergoing intensive training to ensure all of our guests have a safer travel experience, following cleaning and sanitation protocols and standards. All associates are required to wear face coverings while working, in addition to standard PPE.

Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will not provide housekeeping automatically every day. If you wish to receive daily housekeeping refresh service, please let us our guest services team know. We will be happy to make schedule service according to your preferences. Please note that if you are staying with us a bit longer, we will automatically clean your guest room after every 6th night.
We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing.

Front Desk: daily, 24h
Concierge: daily, 8AM - 9PM
ATM - 24h
Local Currency Exchange - open from 8AM to 8PM
Sheraton Fitness - available 24h with room key access
Shine Spa and Sauna - from 9AM to 9PM
Beach Service - available from 8AM to 6PM
Kids Club - available from 8PM to 6PM


Breakfast - served from 6AM to 11AM
Room Service - daily, 24/7
Casarão Restaurant - from 6AM to 11PM
L'etoile Restaurant - re-open on November 6th, 2020
Casa da Cachaça Restaurant - available on Friday and Saturday from 4PM to 11PM
Lobby Bar - available on Friday and Saturday from 4PM to 11PM


Room Cleanliness Service - available from 8AM to 4PM (upon scheduling with Front Desk team)
Laundry Service - available from 10AM to 8PM (Monday through Saturday)
Bike Rental - available from 8AM to 8AM
Business Center - available from 8AM to 8PM (upon scheduling with Concierge)
Tennis Courts - available from 8AM to 8PM (upon scheduling with Concierge)
Minibar refill - available upon request from 6h30AM to 11PM

Casarão Restaurant: open for breakfast, lunch and dinner. Daily, from 6AM to 11PM

  • Breakfast - Buffet style every day
  • Lunch - A la carte Mon-Fri / Buffet style Sat-Sun
  • Dinner - A la carte Sun-Thu / Buffet style Fri-Sat

 

Trampolim Pool Bar: open from 11AM to 5PM (Mon-Fri); and from 10AM to 6PM (Sat-Sun)


Room Service: available every day 24/7

 

Happy Hour Club Level: from 6pm to 8pm

  • Sun-Thu: Casarão Restaurant
  • Fri-Sat: Lobby Bar


Restaurants closed until further notice: L'Etoile, Casa da Cachaça, Lobby Bar, Club Level, Bene.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative. Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

 

  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

 

Not a Marriott Bonvoy member? Enroll here.



Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: Available at the restaurant.
  • Lounge Access: Closed until December-2020.
  • Welcome Gift: Points, according to Marriott Bonvoy Elite benefits.
  • Late Check-Out: Upon availability and according to Marriott Bonvoy Elite benefits.
  • Mobile Check-In/Check-Out: Available through Marriott Bonvoy™ app.
  • Mobile Key: Available through Marriott Bonvoy™ app.
  • Mobile Dining: Available through Marriott Bonvoy™ app.
  • Mobile Guest Requests: Available through Marriott Bonvoy™ app.
For additional information or questions, please reach out to our hotel team at Aldo.Longa@marriott.com  or Karen.Ortiz@sheraton.com