1890 Ridge Road West, Rochester, New York USA 14615

Taking Care of You

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service.

We have also made a few adjustments to the services, amenities, and facilities available during your stay.

Here is what to expect during your stay at Rochester Airport Marriott.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Consistent with the most recent CDC guidance, fully vaccinated guests are no longer required to wear face coverings or social distance in indoor or outdoor areas of the hotel, unless required by local law. We ask that unvaccinated guests continue to wear face coverings and practice social distancing when they are in public spaces inside the hotel.
Signage throughout our hotel will remind guests to maintain social distancing with revised seating capacities in our fitness and pool areas in accordance with government guidance.

Hand sanitizer stations are available in high traffic areas and partitions have been installed at front desk.

We encourage the use of the Marriott Bonvoy App for a faster, contactless Check in.

Contact our Guest Services team throughout your stay via the Mobile Chat option and upon check out, your invoice will be available to view directly in the app.

Luggage assistance is available on request.

All of the precautions are subject to change with updated government guidance.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:


  • Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms and elevators, as well as provided hand sanitizing stations in high traffic areas.
  • Housekeeping Services: have been revised to limit staff interactions and rooms will be serviced for longterm stays of 7 nights or more.
  • Personal Protective Equipment (PPE): Staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities.
  • Guests Are Required: to wear personal face coverings.
  • Electrostatic Spraying: We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.
  • Coffee Machines: Sanitized for your safety.
  • Contactless Coffee: delivery available upon request.
  • Disinfectant Wipes: provided in rooms

Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will not provide housekeeping automatically every day. If you wish to receive daily housekeeping refresh service, please let our guest services team know. We will be happy to schedule service according to your preferences. Please note that if you are staying with us a bit longer, we will automatically clean your guest room after every 6th night.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing.

The modifications we have made include:


  • Fitness Center: Open, 24 hours a day, with key card access
  • Swimming Pool: Open, 8:00am - 10:00pm daily, with key card access
  • Concierge Lounge is temporarily closed.
  • Shuttle Service: Available to and from the airport 5:30 AM -11:00 PM, based on availabilty

We have revised service across our Restaurants and Bars:


The Café: 

  • Breakfast:
    • Monday-Friday 6:30 AM - 10:00 AM
    • Saturday & Sunday 7:00 AM- 11:00 AM

Images Restaurant & Bar Hours of Operation:

  • Dinner:
    • Sunday-Saturday 5:00 PM - 9:00 PM
    • Bar open 5:00 PM - 10:00 PM

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:


  • Mobile Check-In/Check-Out. Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key. Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining. Order your private, in-room dining through the app.
  • Mobile Guest Requests. Connect with us via the app to request items you would like delivered to your guest room.


Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:


  • Breakfast: Currently not available
  • Lounge Access: Currently not available
  • Welcome Gift: Available, as per standard
  • Late Check-Out: Available, as per standard
  • Mobile Check-In/Check-Out: Available, ID to be presented at Front Desk on arrival
  • Mobile Key: Available, as per standard
  • Mobile Dining: Currently not available
  • Mobile Guest Requests: Available via Mobile Chat