41 North Main Street, Pittsford, New York USA 14534

Explore the World with Confidence

At The Del Monte Lodge Renaissance Rochester Hotel & Spa, we know that travel is an opportunity to pursue your curiosity with confidence and ease.

We've got you covered, especially considering the current circumstances surrounding the COVID-19 pandemic.

As part of Marriott International's family of brands, we have implemented a multi-pronged approach to meet the health and safety requirements of our "Commitment to Clean" standards.

We wanted to outline a few of the changes and enhancements you should expect during your stay - including changes to our amenities, services and facilities.

Here is what you can expect when you're with us.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations and wearing a face covering - which is required - whenever you're in public areas of the hotel. We do appreciate your support and understanding. We remind you also to practice social distancing, staying at least 6 feet or 2 meters from other guests and hotel associates.
Signage throughout our hotel will remind guests to maintain social distancing.

Occupancy limits and seating capacities reductions in our restaurants, fitness center and Spa are in compliance with local and state mandates and government guidance.

Hand sanitizer stations are available in high traffic areas.

Partitions have been installed at our front desk.

We are currently not offering valet service to minimize exposure, self-parking only.

We encourage the use of the Marriott Bonvoy App for a faster, contactless Check in. You will still be required to present an ID upon arrival. This will allow us to provide a Mobile Key for your stay after registration to access your room.

Contact our Guest Services team anytime throughout your stay via the Mobile Chat option.

Upon check out your folio will be available to view on the app and sent via email to the address on file.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

 

  • Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, as well as provided hand sanitizing stations in high traffic areas.
  • Housekeeping Services: have been revised to limit staff interactions. We are currently not providing daily housekeeping service.
  • Personal Protective Equipment (PPE): Staff members will wear Personal Protective Equipment (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities.
  • Electrostatic Spraying: We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.
  • Literature, including magazines: have been removed from guest rooms.
  • Coffee machines: sanitized for your safety.


Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will not provide housekeeping automatically every day. If you wish to receive daily housekeeping refresh service, please let our guest services team know. We will be happy to schedule service according to your preferences. Please note that if you are staying with us a bit longer, we will automatically clean your guest room after every 6th night.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

 

  • Fitness Center: Open, face masks required at all times. Limited capacity. Please see front desk staff to schedule a time slot to use the fitness center. Times slots are scheduled for cleaning and disinfecting by our housekeeping staff.
  • Spa: Open, reservation required, please call Spa (585-419-3000) directly for appointments.
  • Shuttle: Our complimentary shuttle is NOT currently operating.
We have revised service across our Restaurant and Lounge so check the website, www.eriegrill.com, for the latest hours of operation.

The restaurant is currently operating at 50% capacity. Tables are sanitized in between guests. The menu is available online to view and have single use menus available. We strongly recommend the use of contactless payments such credit/debit cards. Pick-up service is available at the front desk or delivered directly outside of your guestroom door.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

 

  • Mobile Check-In/Check-Out. Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key. Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining. Order your private, in-room dining through the app.
  • Mobile Guest Requests. Connect with us via the app to request items you would like delivered to your guest room.

 

Not a Marriott Bonvoy member? Enroll here.



Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Lounge Access: The Renaissance Del Monte Lodge Hotel does not have a club lounge. Complimentary breakfast is offered to Platinum, Titanium, and Ambassador Elite Members
  • Welcome Gift: Offered for Platinum, Titanium, and Ambassador Elite Members
  • Late Check-Out: Available upon request for Platinum, Titanium, and Ambassador Elite Members
  • Mobile Check-In/Check-Out: Available, Photo ID to be presented at Front Desk on arrival
  • Mobile Key: Available through the Marriott Bonvoy Mobile App
  • Mobile Dining: Not currently offered
  • Mobile Guest Requests: Available via Mobile Chat on the Marriott Bonvoy Mobile App and guest services