The Ritz-Carlton, Naples

Stay Well

Welcome to Naples.

Now more than ever, we are passionate about delivering an exceptional experience and truly memorable moments throughout your stay.

In response to current circumstances surrounding the COVID-19 pandemic, we have implemented a variety of new protocols and elevated practices, keeping with our high standards of cleanliness and luxury service.

Allow us to introduce you to some of the measures we have implemented and what to expect at our hotel regarding changes to amenities, services, and facilities.

We are delighted to welcome you.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations and wearing a face covering - which is required - whenever you're in public areas of the hotel. We do appreciate your support and understanding. We remind you also to practice social distancing, staying at least 6 feet or 2 meters from other guests and hotel associates.

Social Distancing Measures


Queue will be clearly marked for appropriate social distancing. This includes check-in, check-out, coffee shop, retail shops, casual dining, and valet. Mobile Key feature through the Bonvoy app is encouraged prior to arrival. Front desk, bell desk, and concierge desk are equipped with plexiglass panels at counters. Seating in restaurants, lounges and pool is spaced apart in accordance with local laws and guidelines. Guest elevator occupancy is limited to family members or four non-family individuals.

Mandatory Masks


Collier County has issued a mandatory order requiring the use of facial coverings in all indoor areas. Face masks are available at the front desk.

Our Ladies & Gentlemen


Submit to temperature screening upon arrival for each shift. Are equipped with personal protective equipment including face masks which they wear at all times. Have received training on COVID 19 sanitation protocols. Will identify where adjustments are needed no matter what role they have or what area of the hotel they may be working in. Will be overseen by a designated property cleanliness champion.

The well-being of our guests and Ladies and Gentlemen is of utmost importance. We remain committed to providing a clean and comfortable environment for all who visit our properties. Below are steps we are taking to keep our guests, employees, and community healthy. Each operating department has its own customized set of procedures, even more detailed than the summary presented here. We will continue to refine and update our plans as needed.

Cleaning Procedures


Deeper, more frequent cleaning of high-traffic and high-touch areas using products that kill the novel coronavirus. Restaurants will use single-serving condiments and laminated menu to be sanitized after each use. Introduction of new cleaning protocols using sanitization products for public spaces. We are evaluating new air sanitation technology, in addition to using HEPA filters. High-touch items such as pens and magazines have been removed from guest rooms but are available upon request. Hand sanitizer dispensers are placed throughout the hotel.

Guest Rooms


Daily housekeeping service is provided when the guest is not present in the room. Deep cleaning between guest stays; focus on sanitizing every area of the room. Deep cleaning of high-touch items such as handles, knobs, pulls, and remote controls. High-touch items such as magazines, pens and pads have been removed and are available upon request only



Every guest room is thoroughly cleaned and disinfected between each guest. We will continue to provide housekeeping services daily while you are away from the room. If you have any specific housekeeping preferences or would like to not receive housekeeping service during your stay, please contact guest services at any time.

SPA


Spa facilities and locker rooms are open daily 7:00am - 5:00pm.
The Fitness Center is open 24 hours; after 5:00 pm the facility can be accessed with your room key through the south entrance by tennis courts.
Spa Boutique, Spa, and Salon services are available daily 10:00am - 5:00pm
Please call 239.514.6100 to schedule your day of relaxation.

WATER ACTIVITIES


Experience an unforgettable journey with an array of water sport options right on Vanderbilt Beach. Educational guided tours, excursions, parasailing adventures, banana boat rides, kayak and paddle board rentals also available. Explore the beauty of Naples and the Gulf of Mexico's splendor.
Open daily from 9:00 A.M. to 5:00 P.M. To book a tour or rental, please call 239.572.2953 The beach hours of operation are Mon-Thurs 8:00 A.M. to 5:00 P.M. and Fri-Sun 8:00 A.M. to 8:00 P.M

TENNIS


The Ritz-Carlton, Naples features four lighted Har-Tru courts, a full-service pro shop, drills, clinics and personal instruction from USPTA-certified tennis professionals. Hours of operation are 8 a.m. to 5 p.m. daily. If you would like to schedule court time or a lesson before or after pro shop hours of operation, we would be happy to assist.

GOLF


Join a team of instructors for a truly game-changing experience at the Impact Zone Golf® Academy at Tiburón Golf Club. From private individual lessons to custom group schools, guests will learn the Five Dynamics of Impact-Based® teaching through the use of cutting-edge technology and personalized instruction. To book a lesson or customize your next event, please call 239. 236.55

TERRAZZA


Enjoy a touch of Coastal Italy while dining in Terrazza.
OPEN MO-TH: 7:00 A.M. - 11:00 A.M. FR-SU 7:00 A.M. - 11:30 A.M. DINNER: TH-SA 5:30 P.M. - 10:00 P.M.

DUSK


Sushi, contemporary fare, and a selection of creative cocktails
TU-SA 5:30 P.M. - 10:00 P.M. BEVERAGE SERVICE 5:00 P.M.- 11:00 P.M.

GUMBO LIMBO


Florida inspired cuisine, tropical drinks, sumptuous desserts and spectacular sunsets into the Gulf of Mexico. OPEN DAILY 11:00 A.M. - 8:30 P.M.

POOLSIDE CAFÉ


An outdoor dining experience featuring casual fare and refreshing drinks
OPEN DAILY: 11:30 A.M. - 4:00 P.M. Beverage Service extends until 6:00 P.M. FR & SA

BITES


Enjoy snacks and cocktails with live music OPEN FR-SA 5:30 P.M. - 10:00 P.M.

THE GOURMET SHOP


A variety of hot and cold beverages, popular sweet and tasty treats, specialty coffee drinks and breakfast pastries. OPEN MO-TH 7:00 A.M. - 11:00 A.M. FR-SA 7:00 A.M. - 9:00 P.M. SU 7:00 A.M. - 2:00 P.M.

IN ROOM DINING


Enjoy a variety of gourmet dishes in the comfort of your guest room.
MO-TH DINNER ONLY 5:00 P.M.-10:00 P.M. FR-SA 7:00 A.M- 10:30 P.M. SU: BREAKFAST 7:00 A.M.- 11:30 A.M DINNER 5:00 P.M.- 10:00 P.M.

FOR DINING RESERVATIONS AND MORE INFORMATION PLEASE CALL 239 598 6644

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

 

  • Mobile Check-In/Check-Out. Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key. Forgo the front desk altogether and go straight to your guest room
  • Mobile Dining. Order your private, in-room dining through the app.
  • Mobile Guest Requests. Connect with us via the app to request items you would like delivered to your guest room.
 

Not a Marriott Bonvoy member? Enroll here.



Available benefits vary by location and membership tier.