The Ritz-Carlton, Naples

Stay Well

Welcome to Naples.

Now more than ever, we are passionate about delivering an exceptional experience and truly memorable moments throughout your stay.

In response to current circumstances surrounding the COVID-19 pandemic, we have implemented a variety of new protocols and elevated practices, keeping with our high standards of cleanliness and luxury service.

Allow us to introduce you to some of the measures we have implemented and what to expect at our hotel regarding changes to amenities, services, and facilities.

We are delighted to welcome you.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
The safety of our guests and associates is a top priority. As guidance regarding face coverings and vaccination verification varies by local jurisdiction and may change, guests should review public information websites for the most up-to-date guidance for your destination, as well as the hotel-specific sections below and US and Canada Travel Advisories | Marriott Bonvoy™ before traveling. Unless it is required by local law or order, fully vaccinated guests are no longer required to wear face coverings or social distance in indoor or outdoor areas of the hotel. We ask that all unvaccinated guests continue to wear face coverings and practice social distancing when they are in public spaces inside the hotel.

Social Distancing Measures

Queues will be clearly marked for appropriate social distancing. This includes check-in, check-out, coffee shop, retail shops, casual dining, and valet. To avoid queues or delays, we suggest that guests consider using the Mobile Check-In and Mobile Key features of the Marriot Bonvoy app prior to arrival. 

 

Seating in restaurants, lounges and pool is spaced apart in accordance with local laws and guidelines. Guest elevator occupancy is limited. 

 

Face Coverings 

Face coverings are available at the front desk. 

 

Our Ladies & Gentlemen

Mask policies will follow Marriott International guidance. Additional measures include: 

  • Masks are worn by our Ladies & Gentlemen in indoor areas of the resort
  • Vaccinated employees are not required to wear a face covering in outdoor areas
  • Daily pre-shift temperature screening
  • Personal protective equipment
  • Training on COVID 19 sanitation protocols
  • On-property Cleanliness Champion 

The well-being of our guests and Ladies and Gentlemen is of utmost importance. We remain committed to providing a clean and comfortable environment for all who visit our properties. Below are steps we are taking to keep our guests, employees, and community healthy. Each operating department has its own customized set of procedures, even more detailed than the summary presented here. We will continue to refine and update our plans as needed.

Cleaning Procedures


Deeper, more frequent cleaning of high-traffic and high-touch areas using products that kill the novel coronavirus. Introduction of new cleaning protocols using sanitization products for public spaces. We are evaluating new air sanitation technology, in addition to using HEPA filters. Hand sanitizer dispensers are placed throughout the hotel.

Guest Rooms


Daily housekeeping service is provided when the guest is not present in the room. Deep cleaning between guest stays; focus on sanitizing every area of the room. Deep cleaning of high-touch items such as handles, knobs, pulls, and remote controls. 


Every guest room is thoroughly cleaned and disinfected between each guest. We will continue to provide housekeeping services daily while you are away from the room. If you have any specific housekeeping preferences or would like to not receive housekeeping service during your stay, please contact guest services at any time.

PROPERTY UPDATES

Beginning May 2021, the resort will undertake both exterior and interior renovations to bring about a new rooms and pool experience at the resort. During this period, the resort will remain open; however, certain amenities may be relocated, reduced, or temporarily unavailable. Specifically, the resort's adult pool, tennis courts, and Poolside Café will be closed.  Noise related to the enhancements may be noticeable daily between 8:30 a.m. and 6:00 p.m. All renovation work - including new rooms and facilities - will be completed by December 2022. 


SPA

Spa facilities and locker rooms are open daily 7:00am - 5:00pm.
The Fitness Center is open 6:00 am - 7:00 pm; the facility can be accessed through the Spa Lobby.
Spa Boutique, Spa, and Salon services are available daily 10:00am - 5:00pm
Please call 239.514.6100 to schedule your day of relaxation.

 

*The Ritz-Carlton Spa and Fitness Center facilities will be closed for remodeling during Fall 2021, reopening in December 2021. Temporary spa treatment rooms and fitness facilities will be available during this period.

 

WATER ACTIVITIES

Experience an unforgettable journey with an array of water sport options right on Vanderbilt Beach. Educational guided tours, excursions, parasailing adventures, banana boat rides, kayak and paddle board rentals also available. Explore the beauty of Naples and the Gulf of Mexico's splendor.
Open daily from 9:00 A.M. to 5:00 P.M. To book a tour or rental, please call 239.572.2953 The beach hours of operation are Mon-Thurs 8:00 A.M. to 5:00 P.M. and Fri-Sun 8:00 A.M. to 8:00 P.M

 

TENNIS

Tennis is available at the Ritz-Carlton Golf Resort; features four lighted Har-Tru courts, a full-service pro shop, drills, clinics and personal instruction from USPTA-certified tennis professionals. Hours of operation are 8 a.m. to 5 p.m. daily. If you would like to schedule court time or a lesson before or after pro shop hours of operation, we would be happy to assist.

 

GOLF

Join a team of instructors for a truly game-changing experience at the Impact Zone Golf® Academy at Tiburón Golf Club. From private individual lessons to custom group schools, guests will learn the Five Dynamics of Impact-Based® teaching through the use of cutting-edge technology and personalized instruction. To book a lesson or customize your next event, please call 239. 236.55

TERRAZZA


Enjoy a touch of Coastal Italy while dining in Terrazza.

  • BREAKFAST: DAILY 7:00 A.M. - 11:30 A.M.
  • LUNCH: DAILY 11:30 A.M. - 2:30 P.M.


DUSK


Sushi, contemporary fare, and a selection of creative cocktails

  • Dusk is currently closed and will reopen in November.


GUMBO LIMBO


Florida inspired cuisine, tropical drinks, sumptuous desserts and spectacular sunsets into the Gulf of Mexico.

  • OPEN DAILY 11:00 A.M. - 8:30 P.M.

 

THE GRILL


The Grill features award-winning steaks, cocktails, and impeccable service that sets the standard for a five-star experience.

  • The Grill is currently closed and will reopen in November.


LOBBY CAFE

 

  • DRINKS NIGHTLY AT 5:30P.M.
  • DINNER: WEDNESDAY - SUNDAY 5:30P.M. - 11:00P.M.


THE GOURMET SHOP


A variety of hot and cold beverages, popular sweet and tasty treats, specialty coffee drinks and breakfast pastries.

  • TEMPORARILY CLOSED


IN ROOM DINING


Enjoy a variety of gourmet dishes in the comfort of your guest room.

 

  • BREAKFAST: 7:00A.M. - 11:00A.M
  • LUNCH: 11:30A.M. - 3:00P.M.
  • DINNER: 5:00P.M. - 11:00P.M.


FOR DINING RESERVATIONS AND MORE INFORMATION PLEASE CALL 239 598 6644

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

 

  • Mobile Check-In/Check-Out. Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key. Forgo the front desk altogether and go straight to your guest room
  • Mobile Dining. Order your private, in-room dining through the app.
  • Mobile Guest Requests. Connect with us via the app to request items you would like delivered to your guest room.
 

Not a Marriott Bonvoy member? Enroll here.


Available benefits vary by location and membership tier.