King Fahad Road, Riyadh, Saudi Arabia 13315

Taking Care of You

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service.

We have also made a few adjustments to the services, amenities, and facilities available during your stay.

Here is what to expect during your stay at Burj Rafal Riyadh, A Marriott International Hotel.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates), and wearing face coverings whenever you're in public areas of the hotel. We appreciate your support and understanding.
Burj Rafal Riyadh, A Marriott International Hotel is taking serious precautions and measures to maintain the safety and well-being of its valued guests. These measurements include social distance signage throughout the hotel to remind the guests of social distancing, occupancy limits and seating capacities reduction in the restaurants, and safe check-in and no valet service in compliance with local ordinances and regulations.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

 

Enhanced Public Space Cleaning around 24hrs: We have increased the frequency of cleaning and disinfection, primarily in areas with high traffic including restrooms, elevators, and provided more hand sanitizing stations.

 

Personal Protective Equipment (PPE): All staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. All guests are also gently reminded to wear their facemask from the moment they enter the hotel.

 

Electrostatic Spraying: We are utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols. Each room and the public area will be sanitized before the guest's arrival and after his or her departure as well.

 

Room Amenities: All fruit amenities are covered and replaced regularly to adhere to cleanness and hygiene's best practices. Guests will also receive disinfecting wipes in the room.



Every guest room is thoroughly cleaned and disinfected prior to your arrival. We will provide housekeeping cleaning services after your third night with us and while you are away from the room. If you'd like to receive additional daily cleaning, simply let our team know and we will gladly take care of it.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:


Fitness Center: Open, face masks required at all times, requiring advanced reservations.
Spa: Closed until further notice.
La Bijou in Lobby: Open, face masks are required for entry.
El Capitolio Cigar Lounge: Open, face masks are required for entry.

At Burj Rafal Riyadh, A Marriott International Hotel, guests are welcomed in La Bijou in the Lobby where we follow all the cleanliness measures and disinfect between each guest seating. El Capitolio Cigar Lounge is also open requiring advanced reservations.

Burj Rafal Riyadh, A Marriott International Hotel provides a QR Code for the menus to create a safe contactless experience for its valued guests.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

 

  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

 

Not a Marriott Bonvoy member? Enroll here.



Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Welcome Gift: Silver, Gold, Platinum, Titanium, and Ambassador Members will earn a 1000 point from Burj Rafal Riyadh, A Marriott International Hotel.
  • Late Check-Out: Silver, Gold, Platinum, Titanium, and Ambassador Members can enjoy a late checkout at Burj Rafal Riyadh, A Marriott International Hotel.
  • Mobile Check-In/Check-Out: N/A
  • Mobile Key: N/A