Olaya Junction of King Fahad and King Abdullah Road, Riyadh, Saudi Arabia 11623

Taking Care of You

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service.

We have also made a few adjustments to the services, amenities, and facilities available during your stay.

Here is what to expect during your stay at Sheraton Riyadh Hotel & Towers.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates), and wearing face coverings whenever you're in public areas of the hotel. We do appreciate your support and understanding.
Signage has been deployed throughout our hotel to remind guests to maintain social distancing. Occupancy limits and seating capacity reduction in our restaurants. Queuing ropes, floor signage and partitions have been installed at our front desk and food and beverage service lines. Elevator capacities have been reduced and appropriate signage is in place. Hand sanitizing stations have been placed on all elevator landings and in strategic locations throughout the hotel public areas.

Mobile check-in and key-less door locks. Service requests (Let's Chat) and housekeeping on demand has been implemented to allow guest who wish to have a contactless stay.


No valet parking service is currently available.
In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators and we have installed more hand sanitizing stations throughout the public areas of the hotel

Personal Protective Equipment (PPE): All Associates wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on directions by the local authorities. Guests are required to wear personal face coverings when in the hotels public areas as mandated by the local authorities.

Electrostatic Spraying: We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.

Check-in Amenities: All Guest upon arrival are provided with a Sheraton Hygiene welcome kit that includes a set of gloves, face mask, hand sanitizing lotion as well as a disinfectant wipe.

Housekeeping Service: Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will not provide housekeeping automatically every day. If you wish to receive daily housekeeping refresh service, please let us our guest service team know. We will be happy to schedule service according to your preferences. Please note that if you are staying with us a bit longer, we will automatically clean your guest room after every 3rd night.
We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

Fitness Center: Open, masks required at all times.
Lounges: Open, masks required for entry.
La Piazza Restaurant: Open from 16:00 - 22:30

Signage has been deployed throughout our hotel to remind guests to maintain social distancing. Occupancy limits and seating capacity reduction in our restaurants. Queuing ropes, floor signage and queuing ropes have been installed in our buffet restaurant service line. Hand sanitizing stations have been placed at the entranced of each of our restaurants. and strategical locations throughout the hotel public areas.

All food handlers trained on safe food preparation and service practices, and self- and independent audits are carried out regularly in accordance with food safety standards guidelines.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

 

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.
 

Not a Marriott Bonvoy member? Enroll here.