5420 Grand Pacific Drive, Carlsbad, California USA 92008

Taking Care of You

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service.

We have also made a few adjustments to the services, amenities, and facilities available during your stay.

Here is what to expect during your stay at Sheraton Carlsbad Resort & Spa.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations and wearing a face covering - which is required - whenever you're in public areas of the hotel. We do appreciate your support and understanding. We remind you also to practice social distancing, staying at least 6 feet or 2 meters from other guests and hotel associates.
Signage throughout our Resort to remind guests to maintain social distancing, occupancy limits and seating capacities reductions in our restaurant and at Resort Pool, in compliance with local and state mandates, and partitions installed at front desks and food and beverage service lines.

Mobile check-in and key, and service requests via the Marriott Bonvoy™ mobile app.

No valet service is currently available for parking.

We are located on a 50 acre complex overlooking the Pacific Coastline with many outdoor venues to relax and enjoy the California climate in a Safe and Socially distanced manner.
In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as provided more hand sanitizing stations.

Personal Protective Equipment (PPE): Staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. Guests are welcome to wear personal face coverings.

Electrostatic Spraying: We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.

Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will not provide housekeeping automatically every day. If you wish to receive daily housekeeping refresh service, please let us our guest services team know. We will be happy to make schedule service according to your preferences. 

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

Beach: Open.
Golf: Open, social distancing required.

Sheraton Fitness Center: Open at limited capacity, on a first come, first serve basis. Work out times will be limited to 1 hour maximum per guest. To access our gym, you will need to obtain a key card by signing in at the Front Desk and providing a proof of ID.
Kids Club / Playground: Closed until further notice.
Shuttle: Operating on Normal Schedule.

Parking: We offer self-parking.
Restaurant - Open, Outdoor grab go - or full service dining available: masks required for entry.

 

 

7Mile Kitchen - Breakfast - Lunch and Dinner - offering outdoor Grab and Go OR enjoy outdoor full service dining serving - Artesian Style Pizza and gourmet burgers - Craft Brew and Crafty Cocktails - followed by a visit to our Authentic Gelato counter - Currently - all oudoor seating overlooking our Resort style Pool and Pacific Coastline.
Adjacent to Resort is The Canyons at the Crossing Golf Course - Open - Breakfast and Lunch
Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:
 
  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.
 

Not a Marriott Bonvoy member? Enroll here.



Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: Grab and Go - or in dining at 7Mile Kitchen - full service outdoor dining
  • Lounge Access: Grab and Go - or in dining with Craft Brews an Crafty Cocktails at 7Mile full service outdoor dining
  • Welcome Gift: we are currently not extending amenity on arrival to extend our contactless service
  • Late Check-Out: subject to availability
  • Mobile Check-In/Check-Out: Yes
  • Mobile Key: Yes
  • Mobile Dining: call 760-827-2514 place order for pick up
  • Mobile Guest Requests: Contactless text messaging available with Resort Front Office team