5420 Grand Pacific Drive, Carlsbad, California USA 92008

Taking Care of You

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service.

We have also made a few adjustments to the services, amenities, and facilities available during your stay.

Here is what to expect during your stay at Sheraton Carlsbad Resort & Spa.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
The safety of our guests and associates is a top priority. As guidance regarding face coverings and vaccination verification varies by local jurisdiction and may change, guests should review public information websites for the most up-to-date guidance for your destination, as well as the hotel-specific sections below and US and Canada Travel Advisories | Marriott Bonvoy™ before traveling. Unless it is required by local law or order, fully vaccinated guests are no longer required to wear face coverings or social distance in indoor or outdoor areas of the hotel. We ask that all unvaccinated guests continue to wear face coverings and practice social distancing when they are in public spaces inside the hotel.

In compliance with local and state mandates, signage has been placed throughout the resort to remind guests to maintain social distancing and to limit occupancy and seating capacity in our restaurant and at the Resort Pool. Partitions have also been installed at front desks and food and beverage service lines.


Mobile check-in and key, and service requests via the Marriott Bonvoy™ mobile app.

No valet service is currently available for parking.

We have completed and are following our Marriott International Commitment to Clean Program, to help prevent the spread of COVID-19. Your room has been sanitized, prior to your arrival.

Per Marriott International and San Diego County Regulations, we require that all guests who are traveling throughout the property are using a proper face covering to protect our guests and staff. We ask that all guests practice social distancing when you are in the public spaces of the hotel.

We are located on a 50-acre complex overlooking the Pacific Coastline with many outdoor venues to relax and enjoy the California climate in a Safe and Socially distanced manner.

Adjusted Hours of Food Operations
Breakfast: Monday-Friday: 7am-10:30am
Brunch: Saturday & Sunday: 7am-1pm
Lunch: Monday-Friday: 11:30am-4:30pm | Saturday & Sunday: 1:00pm-4:30pm
Dinner: 7 days/week: 4:30pm-10pm
Grab & Go: 7 days/week: 7:00am-10:00pm

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as provided more hand sanitizing stations.

Personal Protective Equipment (PPE): Staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. Guests are welcome to wear personal face coverings.

Electrostatic Spraying: We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.
Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will not provide housekeeping automatically every day. If you wish to receive daily housekeeping refresh service, please let us our guest services team know. We will be happy to make schedule service according to your preferences. 

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

Beach
OPEN.
Complimentary shuttle or trolley service. Please call the front desk to make arrangements.


Golf
OPEN, call ahead to book tee times.


Sheraton Fitness Center
OPEN to resort guests 24/7


Kids Club / Playground
Closed until further notice.


Shuttle Service
Available 7 days/week from 7:30am - 7pm
Complimentary shuttle service within a five-mile radius. Please call the front desk to make arrangements.


Parking
Self-parking: $24 USD per day
Blink Electric Car Charging Stations
No Valet Parking Available

 

Restaurant Hours
Breakfast
: Monday-Friday: 7am-10:30am
Brunch: Saturday & Sunday: 7am-1pm
Lunch: Monday-Friday: 11:30am-4:30pm | Saturday & Sunday: 1:00pm-4:30pm
Dinner: 7 days/week: 4:30pm-10pm
Grab & Go: 7 days/week: 7:00am-10:00pm


Room Service
Offering to-go service only at 7 Mile Kitchen or 20|Twenty Grill. Must pick up from the restaurant.

 

Stayover Service
By request only. Ask the Front Desk for more information.

 

Adjusted Hours of Pool Operations

Tiles Pool: OPEN to resort guests 7 days/week from 7am-10pm
Pool Water Slide: OPEN to resort guests Friday, Saturday and Sunday from 10am-6pm
Jacuzzi: OPEN to resort guests 24/7


Ocean Pearl Spa
Wednesday-Saturday: 9:30am-7pm
Sunday: 10am-6pm
CLOSED FOR CLEANING: 1:30pm-2pm

Express Check-Out Available

7Mile Kitchen:

Breakfast: ​​​​​​​Monday-Friday: 7am-10:30am
Brunch: Saturday & Sunday: 7am-1pm
Lunch: Monday-Friday: 11:30am-4:30pm | Saturday & Sunday: 1:00pm-4:30pm
Dinner: 7 days/week: 4:30pm-10pm
Grab & Go: 7 days/week: 7:00am-10:00pm

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:
 
  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.
 

Not a Marriott Bonvoy member? Enroll here.


Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: Grab and Go - or in dining at 7Mile Kitchen - full service outdoor dining
  • Lounge Access: Grab and Go - or in dining with Craft Brews and Crafty Cocktails at 7 Mile Kitchen
  • Welcome Gift: we are currently not extending amenity on arrival to extend our contactless service
  • Late Check-Out: subject to availability
  • Mobile Check-In/Check-Out: Yes
  • Mobile Key: Yes
  • Mobile Dining: call 760-827-2514 to place order for pick up at 7 Mile Kitchen
  • Mobile Guest Requests: Contactless text messaging available with Resort Front Office team