5480 Grand Pacific Drive, Carlsbad, California USA 92008

Stay Well and Together We Can Rise

Westin is a place where you don't just get up, you rise. And now, more than ever, we want you do rise with confidence.

As part of Marriott International's family of brands, we have implemented a multi-pronged approach to meet the health and safety requirements of our "Commitment to Clean" standards.
Here are some of the key changes you can expect from your stay at Westin.

For a restorative and fulfilling stay, we want to provide you with all the details regarding changes to our services, amenities and facilities during this time.

Find your balance. Your Westin team is here to help you be your best.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Consistent with the most recent CDC guidance, fully vaccinated guests are no longer required to wear face coverings or social distance in indoor or outdoor areas of the hotel, unless required by local law. We ask that unvaccinated guests continue to wear face coverings and practice social distancing when they are in public spaces inside the hotel.

In compliance with local and state mandates, signage has been placed throughout the resort to remind guests to maintain social distancing and to limit occupancy and seating capacity in our restaurant and at the Resort Pool. Partitions have also been installed at front desks and food and beverage service lines.

Mobile check-in and key, and service requests via the Marriott Bonvoy™ mobile app.

No valet service is currently available for parking.

We have completed and are following our Marriott International Commitment to Clean Program, to help prevent the spread of COVID-19. Your room has been sanitized, prior to your arrival.

Per Marriott International and San Diego County Regulations, we require that all guests who are traveling throughout the property are using a proper face covering to protect our guests and staff. We ask that all guests practice social distancing when you are in the public spaces of the hotel.

We are located on a 50-acre complex overlooking the Pacific Coastline with many outdoor venues to relax and enjoy the California climate in a Safe and Socially distanced manner.

Adjusted Hours of Food Operations


20|Twenty Grill

  • Breakfast: CLOSED
  • Lunch: CLOSED
  • Dinner: Tuesday-Saturday: 5:30pm-10pm


7 Mile Kitchen

  • Breakfast: Monday-Friday: 7am-10:30am
  • Brunch: Saturday & Sunday: 7am-1pm
  • Lunch: Monday-Friday: 11:30am-4:30pm | Saturday & Sunday: 1:00pm-4:30pm
  • Dinner: 7 days/week: 4:30pm-10pm
  • Grab & Go: 7 days/week: 7:00am-10:00pm


Marketplace

  • Open from 7am-11pm
The Westin Resort Operations are currently paused.

In keeping with Marriott's Commitment to Clean, we make several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as provided more hand sanitizing stations.

Personal Protective Equipment (PPE): Staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. Guests are welcome to wear personal face coverings.

Electrostatic Spraying: We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.
Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will not provide housekeeping automatically every day. If you wish to receive daily housekeeping refresh service, please let us our guest services team know. We will be happy to make schedule service according to your preferences. Please note that if you are staying with us a bit longer, we will automatically clean your guest room after every 6th night.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

Beach: Open.

Golf: Open, social distancing required.

Westin Fitness Center: OPEN to resort guests 24/7

 

Westin Pool: OPEN to resort guests 24/7


Tides Pool at The Sheraton: OPEN to resort guests 7 days/week from 9am-7pm


Pool Water Slide at The Sheraton: OPEN Monday-Friday: 11am-7pm | Saturday: 9:00a-7pm


Jacuzzi: OPEN to resort guests 24/7


Ocean Pearl Spa: Thursday-Sunday: 10am-7pm

Kids Club / Playground: Closed until further notice.

Shuttle: Available 7 days/week from 7:30am - 7pm
Complimentary shuttle service within a five-mile radius. Please call the front desk to make arrangements.

Parking: We offer self-parking.

Restaurant:

20|Twenty Grill Hours
Breakfast: CLOSED
Lunch: CLOSED
Dinner: Tuesday-Saturday: 5:30pm-10pm

7 Mile Kitchen Hours

Breakfast: Monday-Friday: 7am-10:30am
Brunch: Saturday & Sunday: 7am-1pm
Lunch: Monday-Friday: 11:30am-4:30pm | Saturday & Sunday: 1:00pm-4:30pm
Dinner: 7 days/week: 4:30pm-10pm
Grab & Go: 7 days/week: 7:00am-10:00pm

 

Marketplace
Open from 6am-11pm

Room Service 

Offering to-go service only at 7 Mile Kitchen or 20|Twenty Grill. Must pick up from the restaurant.

 

Express Check-Out: Check out effortlessly by sending a mobile text.

20|Twenty Grill Hours
Breakfast: CLOSED
Lunch: CLOSED
Dinner: Tuesday-Saturday: 5:30pm-10pm

7Mile Kitchen:

Breakfast: Monday-Friday: 7am-10:30am
Brunch: Saturday & Sunday: 7am-1pm
Lunch: Monday-Friday: 11:30am-4:30pm | Saturday & Sunday: 1:00pm-4:30pm
Dinner: 7 days/week: 4:30pm-10pm
Grab & Go: 7 days/week: 7:00am-10:00pm

 

Marketplace
Open from 6am-11pm

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:
 
  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.
 

Not a Marriott Bonvoy member? Enroll here.


Available benefits vary by location and membership tier.