Av. Ministro Evandro Lins e Silva 10/100, Guarulhos, Sao Paulo Brazil 07190-017

Taking Care of You

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service.

We have also made a few adjustments to the services, amenities, and facilities available during your stay.

Here is what to expect during your stay at Sao Paulo Airport Marriott Hotel.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates), and wearing face coverings whenever you're in public areas of the hotel. We do appreciate your support and understanding.

When arriving to our hotel, you will notice some measures taken to foster social distancing and enhance contactless experiences. Measures include but are not limited to:

 

  • Signage throughout our hotel to remind guests to maintain social distancing.
  • Occupancy limits and seating capacities reductions in our restaurants in compliance with local and state mandates.
  • Partitions installed at front desks.
  • Partitions installed at food and beverage service lines.
  • Mobile check-in and room key.
  • Mobile service requests.
  • Room service orders delivered right to your door via the Marriott Bonvoy™ mobile app.
  • No valet service is currently available for parking.


In addition, our hotel is taking measures to provide a safer travel experience for you. Some of the measures include:

 

  • Sanitary foot bath for shoe disinfection upon entering the hotel building.
  • Front door constantly disinfected.
  • Temperature screening for all people entering the hotel building.
  • Masks will be required and distributed (to those who do not have one).
  • Hand sanitizer dispensers.
  • Disinfection of front desk counter after every interaction, as well as pens and room keys after use.

For additional information or questions, reach out to our hotel team at ays.gru@deville.com.br

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

 

  • Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as provided more hand sanitizing stations.
  • Personal Protective Equipment (PPE): Staff members will wear face coverings, gloves, etc. based on the activities they are performing and based on direction by the local authorities.
  • Electrostatic Spraying: We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.
  • Temperature screening for all guests, associates and vendors at any entry points.


Room Amenities and Cleanliness

 

  • In-room coffee makers are not currently available, but guests can request contactless coffee delivery.
  • Disinfectant wipes are available in the room for every arriving guest as well as upon request.
  • Reduction of items in the room to make your stay safer.
  • Sanitizing kits available.
  • Requests can be made through the Marriott Bonvoy™ app.


Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will not provide housekeeping automatically every day. If you wish to receive daily housekeeping refresh service, please let us our guest services team know. We will be happy to make schedule service according to your preferences.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

 

  • Fitness Center: Open on Mondays, Wednesdays and Fridays; from 2PM to 10PM / On Tuesdays and Thursdays; from 6AM to 2PM / On Weekends and Holidays; from 7AM to 3PM.
  • Outdoor Swimming Pool: Open everyday; from 7AM to 7PM.
  • Gift/Jewelry Shop: Open everyday; from 8:30AM to 12:30PM, and from 6:30PM to 10:30PM.
  • Beauty Salon: Open from 9AM to 5PM, available for appointments by email only.
  • Airport Shuttle: Temporarily unavailable.
  • Executive Lounge: Temporarily unavailable.
  • Atrium Bar: Closed.
  • Cafe Deville Restaurant: Open for breakfast (6AM - 10AM) / Lunch (12PM - 3PM) / Dinner (7PM - 10PM).
  • Room Service: Available 24h *Mobile Dining is available at our hotel. Order from the Marriott Bonvoy™ app*.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

 

  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

 

Not a Marriott Bonvoy member? Enroll here.



Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: Available via Mobile Dining
  • Welcome Gift: Available and delivered in the room
  • Late Check-Out: Available upon charge of half daily rate until 6PM
  • Mobile Check-In/Check-Out: Available via Marriott Bonvoy™ app
  • Mobile Key: Available via Marriott Bonvoy™ app
  • Mobile Dining: Available via Marriott Bonvoy™ app
  • Mobile Guest Requests: Available via Marriott Bonvoy™ app
If you need additional information or have any questions, please contact our hotel team at ays.gru@deville.com.br