Alameda Santos, 2233, Sao Paulo, Sao Paulo Brazil 01419-002

Explore the world with confidence

At Renaissance Sao Paulo Hotel, we know that travel is an opportunity to pursue your curiosity with confidence and ease.

We've got you covered, especially considering the current circumstances surrounding the COVID-19 pandemic. As part of Marriott International's family of brands, we have implemented a multi-pronged approach to meet the health and safety requirements of our "Commitment to Clean" standards. We wanted to outline a few of the changes and enhancements you should expect during your stay - including changes to our amenities, services and facilities.

Here is what you can expect when you're with us.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates), and wearing face coverings whenever you're in indoor public areas of the hotel. We do appreciate your support and understanding.
  • Taking care of our guests it's what we love to do and to promote the health and safety of our communities, face masks use are required in accordance with São Paulo Government ordinance #64,959 and in all hotel's public areas.
  • Our public spaces and high-traffic areas, we are going above and beyond our normal protocols. We are cleaning surfaces with increased frequency, dedicated staff, and recommended cleaning agents, as peroxide msdc and electrostatic sprays.
  • Our Lobby welcomes you with floor decals, wall plaques, reinforce social distancing of 2 meters social distancing protocol, furniture's setup were rearranged to allow more space for distancing.
  • At the reception desk there is also floor decals to informing the space needed and safety glass barriers to protect guests and staff.
  • More hand sanitizing stations are distribute around the hotel - near the entrances and front desk, elevator banks and fitness and meeting spaces.
  • In addition, you can choose to use your phones to check in, access your rooms, make special requests and order room service. Those "touchless" services can all be done quickly via Marriott's mobile app.
  • To assist with the social distancing protocol when using elevators, we have set 6ft distance markers on the floors. We ask that up to 3 people or 1 family at a time enter it. Lobby Floor elevators are touch-less call button, and there is hand sanitizer dispensers inside each elevators.
  •  Inside our guest rooms, we have elevated our rigorous protocols to thoroughly clean all surfaces with hospital-grade disinfectants. There is a 24-hour gap between occupancy. After housekeeping sanitation, the guest room is signalized to assure there no access the room before guest arrival.
  • Disinfecting wipes are complimentary in each room for your use.
  • To cancel housekeeping service, it is necessary to notify the front desk. Our terry and linen laundry are performed at in place industrial laundry under high temperature and utilizing hospital washing equipment.
  • All printed material has been replaced by QR Codes to allow a contactless experience. Windows in all rooms open, allowing ventilation. Monthly AC maintenance following current legislation with specialized company and certification.
  • Weekly analysis of quality of water of the central AC system performed by NALCO assuring quality of equipment and Water Safety.
  • In restaurants, tables and chairs will be spaced to ensure proper distancing and maximum occupancy allowed reviewed according local legislation. You will find our menu on QR codes available in every table to a la carte service and buffet stations protected by acrylic barrier and attended by restaurant staff.
  • Tables and chairs are cleaned and sanitized after which use. A clean bag will be offered to store your mask properly while you enjoy your meal with us.
Following the Marriott's Commitment to Clean and in accordance with São Paulo Government the Renaissance São Paulo Hotel increased our cleaning practices in all hotels public areas and in guest rooms. The hotel's high-traffic areas are cleaned more frequently using enhanced technologies as electrostatic sprayers with hospital-grade disinfectants and Peroxide MSDC.

Inside our guest rooms, we have elevated our rigorous protocols to thoroughly clean all surfaces with hospital-grade disinfectants. There is a 24-hour gap between occupancy. After housekeeping sanitation, the guest room is signalized to assure there no access the room before guest arrival.
Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will provide daily housekeeping. If you don't wish to receive daily housekeeping, please let our front desk team know.

Living Lounge Bar & Sushi

  • Bar: Monday to Sunday - 7AM to 11PM
  • Sushi: Tuesday to Sunday - 6PM to 11PM



Terraço Jardins Restaurant

  • Breakfast: Monday to Friday - 7AM to 10:30AM | Saturday and Sunday: 7:30AM to 11AM
  • Brunch : Weekends - 12PM to 3PM
  • Dinner: Friday and Saturday - 6PM to 11PM



Renaissance Fitness

  • Guests: 24/7
  • Members: Monday to Friday - 6AM to 9PM
  • Saturday and Sunday - 9AM to 5PM



The Spa at Renaissance

  • Treatments: 12PM to 9PM | Saturday: 10AM to 8PM | Sunday: 10AM to 5AM
  • Jacuzzi & Sauna: temporarily closed


Swimming Pool

  • Booking on SPA front desk
  • Daily: 8AM to 8PM


Club Lounge

 

  • Breakfast
    Saturday and Sunday: 8AM to 11AM
  • Happy Hour
    Friday and Saturday: 4PM to 7:30PM


In Room Dining

  • Sunday to Thursday: 7AM to 11:59PM
  • Friday and Saturday: 24h
In restaurants and bars tables and chairs will be spaced to ensure proper distancing and maximum occupancy allowed reviewed according local legislation. You will find our menu on QR codes available in every table to a la carte service and buffet stations protected by acrylic barrier and attended by restaurant staff. Tables and chairs are cleaned and sanitized after which use. A clean bag will be offered to store your mask properly while you enjoy your meal with us. Room service request is also available through Mobile Chat service (Marriott Bonvoy App).
Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

  • Mobile Check-In/Check-Out. Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key. Forgo the front desk altogether and go straight to your guest room
  • Mobile Dining. Order your private, in-room dining through the app.
  • Mobile Guest Requests. Connect with us via the app to request items you would like delivered to your guest room.

 

Not a Marriott Bonvoy member? Enroll here.


Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Late Check-Out: Available under hotel availability.
  • Mobile Check-In/Check-Out: Available.
  • Mobile Key: Available.
  • Mobile Guest Requests: Available.

COVID-19 TEST

Dear guest,

Please note that various countries are requiring negative COVID-19 test results for passengers to re-enter to their country of origin, or final destination. For those travelers who are required by government regulations or would like to take a COVID-19 test before returning home, Renaissance São Paulo Hotel is able to connect you with a series of hospitals and laboratories that offer the required testing and we are happy to assist you in booking an appointment.


As requirements can vary as to time needed for test prior to re-entry and/or specific test types, we recommend guests review the requirements of their country of origin or final destination. The safety and well-being of our guests and our associates are of paramount importance to us and our staff is ready and available to assist you.

Best regards,

Vanessa Martins
General Manager