23808 Resort Parkway, San Antonio, Texas USA 78261

Taking care of you

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service.

We have also made a few adjustments to the services, amenities, and facilities available during your stay.

Here is what to expect during your stay at JW Marriott San Antonio Hill Country Resort & Spa.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
The safety of our guests and associates is a top priority. As guidance regarding face coverings and vaccination verification varies by local jurisdiction and may change, guests should review public information websites for the most up-to-date guidance for your destination, as well as the hotel-specific sections below and US and Canada Travel Advisories | Marriott Bonvoy™ before traveling. Unless it is required by local law or order, fully vaccinated guests are no longer required to wear face coverings or social distance in indoor or outdoor areas of the hotel. We ask that all unvaccinated guests continue to wear face coverings and practice social distancing when they are in public spaces inside the hotel.

Guest Notice: The JW San Antonio phone system is not functioning due to a lightning strike. To reach the resort staff, please email: satjwpre-arrivalconcierge@marriott.com. We apologize for any inconvenience.

We are operating at normal business levels.

Contactless options are available for luggage transportation and in-room dining delivery.

Mobile check-in and key, service requests, and room service orders are delivered right to your door via the Marriott Bonvoy™ mobile app.


Indoors & Outdoors: 

  • Fully vaccinated associates are no longer required to wear face coverings or social  distance. 
  • Please note that state or local guidance may still require face coverings and/or social  distancing. 
  • Unvaccinated associates are required to wear face coverings and practice social  distancing. 

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as provided more hand sanitizing stations.

Personal Protective Equipment (PPE): Staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. 

Electrostatic Spraying: We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.

Room Amenities

  • Disinfectant wipes are available in the room for every arriving guest as well as upon request
  • Every guest room is thoroughly cleaned and disinfected between each guest. We will be offering daily housekeeping services upon request only to prevent our associates from entering occupied rooms. If you do elect to have your room cleaned during your stay, we will do so while you are out of the room. Additional guestroom amenities, towels, etc. are available upon request and can be delivered with contactless service to your door, by calling "At Your Service".

We are committed to making the amenities and services at our property available to you while complying with local regulations. The modifications we have made include:


  • Fitness Center: Open
  • Spa: Open Wednesday - Sunday
  • Golf: Open
  • River Bluff Water Experience: Open
  • Kids Night Out: Currently unavailable
  • Stargazing: Currently unavailable
  • Jumbo Backyard Games:  Monday - Thursday available (cornhole, basketball, tennis, ping pong, billiards)
  • Build Your Own Butterfly House: Currently unavailable


Friday - Sunday: Variety of kids activities hosted at the slime factory, which includes Decorate your own wind chimes, S'mores, Cookie decorating and more

All of our dining options are open as described below, in accordance with all health & safety guidelines outlined by the state of Texas and Marriott International, Inc. Mobile dining is also available via the Marriott Bonvoy app.

Cibolo Moon
Daily 7AM - 2PM and 5PM - 10PM

Rivertop Grill
Daily 11AM - 7PM

Crooked Branch
Open for walk-up beverage service daily 5PM - 12AM

High Velocity
Saturday & Sunday 11AM - 11PM

Monday - Thursday 5PM - 11PM

18 Oaks Steakhouse
Open for Dinner: Daily 5PM - 10PM

In-Room Dining
Breakfast: 7AM - 10AM | Dinner: Friday & Saturday Only 5PM - 11PM
Contactless delivery available

Daily 7AM - 2PM
Grab & Go items available


*Our restaurants are operating at normalized capacity and seating levels.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:


  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

 Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:


  • Breakfast: Platinum, Titanium & Ambassador levels can choose a continental breakfast for the member plus 1 guest.
  • Lounge Access: Not available
  • Welcome Gift: Platinum, Titanium & Ambassador levels choose between continental breakfast or Marriott Bonvoy points.
  • Late Check-Out: Based on availability
  • Mobile Check-In/Check-Out: Available
  • Mobile Key: Available
  • Mobile Dining: Not Available
  • Mobile Guest Requests: Available

Hours of Operation:

Pools (Adult Pool, Activity Pool, River Bend Pool, Family Hot Tub, & Adult Hot Tub): Daily 8AM - 10PM
Attractions (Kids Pool, Lazy River, Body Slides & Tube Slides): Daily 11AM - 4PM