23808 Resort Parkway, San Antonio, Texas USA 78261

Taking care of you

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service.

We have also made a few adjustments to the services, amenities, and facilities available during your stay.

Here is what to expect during your stay at JW Marriott San Antonio Hill Country Resort & Spa.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations and wearing a face covering - which is required - whenever you're in public areas of the hotel. We do appreciate your support and understanding. We remind you also to practice social distancing, staying at least 6 feet or 2 meters from other guests and hotel associates.
We have signage throughout our hotels to remind guests to maintain social distancing. Occupancy limits and seating capacity reductions in our restaurants and waterpark are in compliance with local and state mandates. We also have partitions installed at the front desks and food and beverage service lines.

Contactless options are available for luggage transportation, in-room dining delivery and breakfast buffet service.

Mobile check-in and key, service requests, and room service orders are delivered right to your door via the Marriott Bonvoy™ mobile app.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as provided more hand sanitizing stations.

Personal Protective Equipment (PPE): Staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. All Marriott hotels require guests to wear face coverings when indoors in public areas.

Electrostatic Spraying: We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.

Room Amenities

  • Disinfectant wipes are available in the room for every arriving guest as well as upon request
  • Every guest room is thoroughly cleaned and disinfected between each guest. We will be offering daily housekeeping services upon request only to prevent our associates from entering occupied rooms. If you do elect to have your room cleaned during your stay, we will do so while you are out of the room. Additional guestroom amenities, towels, etc. are available upon request and can be delivered with contactless service to your door, by calling "At Your Service".

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

 

  • Fitness Center: Open
  • Spa: Open Thursday - Sunday
  • Golf: Open
  • River Bluff Water Experience: Open
  • Kids Night Out: Currently unavailable
  • Stargazing: Currently unavailable
  • Build Your Own Butterfly House: Currently offering a build your own birdhouse activity instead
  • Jumbo Backyard Games: Currently unavailable
All of our dining options are open as described below, in accordance with all health & safety guidelines outlined by the state of Texas and Marriott International, Inc. Mobile dining is also available via the Marriott Bonvoy app.

Cibolo Moon
Breakfast: 7AM - 11AM | Lunch: 11AM - 2PM | Dinner: 5PM - 9PM

Rivertop Grill
Closed for the season

Crooked Branch
Closed

High Velocity
Open for Dinner: Friday - Monday 2PM - 11PM

18 Oaks Steakhouse
Open for Dinner: Tuesday- Saturday 5PM - 10PM

In-Room Dining
Breakfast: 7AM - 10AM | Dinner: 5PM - 10PM
Contactless delivery available

Starbucks
Open for Breakfast: Saturday & Sunday 7AM - 12PM | Monday - Friday 7AM - 11AM
Grab & Go items available

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

 

  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

 Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: Platinum, Titanium & Ambassador levels can choose a continental breakfast for the member plus 1 guest.
  • Lounge Access: Not available
  • Welcome Gift: Platinum, Titanium & Ambassador levels choose between continental breakfast or Marriott Bonvoy points.
  • Late Check-Out: Based on availability
  • Mobile Check-In/Check-Out: Available
  • Mobile Key: Available
  • Mobile Dining: Not Available
  • Mobile Guest Requests: Available

Lounge chairs are spaced out to allow for individual parties to properly practice social distancing. Occupancy limits and seating capacity reductions in our waterpark are in compliance with local and state mandates.

Hours of Operation:


Adult Pool, Sand Beach Pool & Activity Pool: Daily 8AM - 10PM
Attractions, Lazy River, Slides, Kids Pool: Daily 10AM - 8PM