555 South Alamo Street, San Antonio, Texas USA 78205

Taking Care of You

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service.

We have also made a few adjustments to the services, amenities, and facilities available during your stay.

Here is what to expect during your stay at Marriott Plaza San Antonio.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations and wearing a face covering - which is required - whenever you're in public areas of the hotel. We do appreciate your support and understanding. We remind you also to practice social distancing, staying at least 6 feet or 2 meters from other guests and hotel associates.
Signage throughout the Marriott Plaza to remind guests to maintain social distancing, occupancy limits and seating capacities reductions in our restaurants in compliance with local and state mandates, and partitions installed at front desks and food and beverage service lines.

Mobile check-in and key, service requests, and room service orders delivered right to your door via the Marriott Bonvoy™ mobile app.

No valet service is currently available for parking.
Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as provided more hand sanitizing stations.

Personal Protective Equipment (PPE): Staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. Guests are welcome to wear personal face coverings.

Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will not provide housekeeping automatically every day. If you wish to receive daily housekeeping refresh service, please let us our guest services team know. We will be happy to make schedule service according to your preferences. Please note that if you are staying with us a bit longer, we will automatically clean your guest room after every 6th night.
Fitness Center: Open, face masks required at all times.
Lounges: Open, face masks required for entry.
Our Anaqua restaurant is open Wednesday morning through Sunday morning 6:30am to 11am. All servers with face masks on at all times. Our Anaqua Lounge is open Tuesday evening through Saturday evening from 4 to 11pm, with bartenders in face masks, and wiping surfaces down on a regular basis
Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

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Not a Marriott Bonvoy member? Enroll here.



Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: Bonvoy members can access breakfast in our Anaqua restaurant 5 days a week. On 2 days the restaurant is not open they can access our 24 market pantry for breakfast sandwiches
  • Lounge Access: Our Anaqua Lounge is open 5 nights a week. If a Bonvoy member is looking for a beverage on the 2 nights we are not open, we have beverages available in our Market Pantry
  • Welcome Gift: We provide a welcome amenity to our Platinum, Titanium and Ambassador arrivals. They can choose between points or a Food and Beverage credit
  • Late Check-Out: We follow the Marriott Bonvoy standard with regards to Late check out for our Platinum and above members
  • Mobile Check-In/Check-Out: We do have Mobile check in and check out here at the Marriott Plaza
  • Mobile Key: We do participate in the Marriott Mobile Key program
  • Mobile Dining: We currently do not have mobile dining access
  • Mobile Guest Requests: We utilize Marriott GXP to process guest requests