420 W Market Street, San Antonio, Texas USA 78205

Stay Well and together we can rise.

Westin is a place where you don't just get up, you rise. And now, more than ever, we want you do rise with confidence.

As part of Marriott International's family of brands, we have implemented a multi-pronged approach to meet the health and safety requirements of our "Commitment to Clean" standards.
Here are some of the key changes you can expect from your stay at Westin.

For a restorative and fulfilling stay, we want to provide you with all the details regarding changes to our services, amenities and facilities during this time.

Find your balance. Your Westin team is here to help you be your best.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations and wearing a face covering - which is required - whenever you're in public areas of the hotel. We do appreciate your support and understanding. We remind you also to practice social distancing, staying at least 6 feet or 2 meters from other guests and hotel associates
Signage throughout our hotels to remind guests to maintain social distancing.

Occupancy limits and seating capacity reductions in our pool, elevators and public spaces in compliance with local and state mandates. Pool reservations are taken in advance.

Westin Workout facility is currently closed.

Partitions installed at front desks and food and beverage service lines.

Mobile check-in and key, service requests, and contact free delivery of requests.

In keeping with Marriott's Commitment to Clean, we have notice made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

 

  • Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms and elevators, as well as provided more hand sanitizing stations.
  • Personal Protective Equipment (PPE): Staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. Guests are required to wear personal face coverings in the state of Texas in all public areas.
  • Hospital-grade disinfectants, to support our already rigorous cleanliness protocols.
  • Room Seals and Appliance Seals to seal the guest room after inspection and sanitation process. Remote covers and seals placed on remotes after sanitation process.
  • For our guest safety and to limit contact, housekeeping service will only be offered after the 4th night of your stay.
  • Room Amenities: Disinfectant wipes are available in the room for every arriving guest to have during their stay. Paper collateral has been removed from the room


Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will not provide housekeeping automatically every day. If you wish to receive daily housekeeping refresh service, please let us our guest services team know. We will be happy to make schedule service according to your preferences. Please note that if you are staying with us a bit longer, we will automatically clean your guest room after every 6th night.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing.

The modifications we have made include:

 

  • Westin Workout Fitness Studio: Currently closed.
  • Pool: Open from 8:00 am -7:30 pm. Reservations are required. See front desk.
  • Pool Bar: Currently Closed due to state mandate.
  • Cafacito Cafe and Coffee Shop: Open daily from 7:00 am - Noon
  • Zocca Lounge and Restaurant: Currently closed.
  • Room Service: Currently Closed.
  • Housekeeping Service: Room Cleaning services will only be offered after the 4th night of stay. Contact the front desk for contract free delivery of any items needed or trash pick up.

* Please note that masks are required in all public spaces per state mandate.

During this time, please see dining options:

 

  • Cafacito Cafe and Coffee Shop: Open daily from 7:00 am - Noon
  • Zocca Lounge and Restaurant: Currently closed.
  • Room Service: Currently Closed.
  • Pool Bar: Currently Closed due to state mandate.
Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.



Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

 

  • Mobile Check-In/Check-Out. Let us know via the app when you are planning to arrive and once you departed.

  • Mobile Key. Forgo the front desk altogether and go straight to your guest room

  • Mobile Dining. Order your private, in-room dining through the app.

  • Mobile Guest Requests. Connect with us via the app to request items you would like delivered to your guest room.

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Not a Marriott Bonvoy member? Enroll here.

 



Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

Breakfast: Dining is closed.
Lounge Access: There is not a lounge offered at this Westin.
Welcome Gift: Not all Bonvoy members receive a welcome gift/ points. 500 Bonvoy Points for Gold Bonvoy members, 1,000 Points for Platinum, Titanium and Ambassador guests.
Late Check-Out: Check out as late as 2:00 pm for Bonvoy Gold, Platinum, Titanium and Ambassador guests only, based on availability.
Our hotel has responded aggressively to the pandemic through increases measures for social distancing, strict sanitation and disinfection protocols, associate awareness, training and various other methods to keep you and your meeting attendees safe and ensure you have the best event possible.
  • Physical Distancing During Your Event
  • No doubt you are concerned about how you can host an event that maximizes your group's time together while minimizing contact and proximity. To help alleviate your concerns, we have established a number of physical distancing protocols.
  • Each meeting room has been reconfigured to ensure at least six feet of physical distance between attendees, with more space available as your event requires. We will work
  • diligently with you on your event set up and delivery.
  • This is a new world for all of us, and your attendees may not be comfortable or accustomed to working and collaborating in a modified way. Our associates are trained to assist, and we can also make available to you additional resources to ensure enforcement of both generally accepted social distancing requirements as well as your own.
  • We scatter breaks and traffic flows cleverly to eliminate any unnecessary congregation.Doors are marked as entrance and exit. Associates can be staffed as door attendants.
  • We survey meeting attendees prior to arrival to reduce risks associated with guests who may be sick.
  • Thanks to technology and our audio-visual partnerships, we have ways to make your event accessible even to attendees who can't or are uncomfortable joining physically.
  • Food and Beverage During Your Event
  • We want your event's food and beverage experience to be full-service, just as it would during any other time. We're taking steps to be able to provide you a full-service experience while maintaining the safety, sanitation, and physical distancing needs that are required.
  • Coffee stations will be set up and manned by a server with appropriate protective gear and made to order and to go.
  • Banquet food options will be individually wrapped and either delivered to seats or selected in well-ordered and spaced queues. External pre-packaged options are also available.
  • Disposable yet sophisticated flatware is used to increase the level of sanitation.
  • Again, proper signage and direction is key to making this a seamless experience for your attendees and guests.
  • We are ready to customize your Food and Beverage needs.

Building Your Specific Event:
With all these preparations already in place, we are ready to work with you to design your special event. We will uniquely diagram your space, identify your necessary equipment and meeting amenities, and develop a special food and beverage service. Furthermore, a number of additional options are available to provide even more safety and comfort to your meeting attendees, such as in-meeting disinfection, disposable covers, personal protective equipment packs, and much more.

When the planning is done, we will ensure that you are completely satisfied and excited for your event and comfortable it will take place in the safest and cleanest of environments.