Av Presidente Kennedy 5741, Santiago, Chile

Taking Care of You

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service.

We have also made a few adjustments to the services, amenities, and facilities available during your stay.

Here is what to expect during your stay at Santiago Marriott Hotel.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates), and wearing face coverings whenever you're in public areas of the hotel. We do appreciate your support and understanding.
Signage throughout our hotels to remind guests to maintain social distancing. Occupancy limits and seating capacities reductions in our restaurants in compliance with local and state mandates. Partitions installed at front desks and food and beverage service lines. Mobile check-in and key. No valet service is currently available for parking. Social distancing per sleeping room floors, one guest per every two rooms. Social distancing for banquet set ups. Reduced number of guests allowed at the gym.
In keeping with Marriott's Commitment to Clean, we have notice made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

Enhanced Public Space Cleaning. We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as provided more hand sanitizing stations.

Staff members will wear face coverings, gloves, etc. based on the activities they are performing and based on direction by the local authorities.

We're utilizing electrostatic sprayers with hospital-grade disinfectants

Use of EPA-approved cleaning & disinfecting agents that are effective against coronavirus.

Temperature screening for associates and vendors at entry points.

Public bathroom with automatic dispensers.

All meeting amenities and equipment will be sanitized before and after each use.

Heavy focus on high-touch items and continuous cleaning in all areas.

Room Services
Disinfectant wipes are available in the room for every arriving guest as well as upon request.
Housekeeping services will be scheduled for when guests are not in the room.
Deep cleaning and disinfection procedure for each room.

Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will not provide housekeeping automatically every day. If you wish to receive daily housekeeping refresh service, please let us our guest services team know. We will be happy to make schedule service according to your preferences. Please note that if you are staying with us a bit longer, we will automatically clean your guest room after every 6th night.
Fitness Center: Closed during October and September
Lounges: Closed during October and September

Room Service
Monday to Sunday
8:00 to 20:00 hrs.

Akun to Go
Monday to Saturday
8:00 to 18:00 hrs.

Akun Lounge & Bar - Temporarily Closed
Monday to Friday - 7:30 to 20:30 hrs
Saturday and Sunday - 9:00 to 20:00 hrs.

Latin Grill Terrace
Monday to Saturday
12:00 pm to 20:00 hrs.

Occupancy limits and seating capacities reductions in our restaurants in compliance with local and state mandates.

Use of Personal Protective Equipment (PPE) in compliance with Marriott's food safety protocols.

QR menus available.

Food delivery:
Grab and Go
Pick up stations
Ready to eat options.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative. Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

 
  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.
 

Not a Marriott Bonvoy member? Enroll here.



Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: Breakfast available.
  • Lounge Access: Our Executive Lounge won't be serving food and beverage at this moment. Lounge access is available for Platinum Elite/Titanium Elite/Ambassador Elite members with business services and high-speed Wi-Fi.
  • Welcome Gift: Welcome Gift points and amenities are per stay: 1,000 points per stay or F&B amenity.
  • Late Check-Out: Platinum Elite/Titanium Elite/Ambassador Elite members may check out as late as 4 p.m. Based on availability.
  • Mobile Check-In/Check-Out: Mobile check-in and check-out available.
  • Mobile Key: Mobile Key available