Isidora Goyenechea 3000, Santiago, Chile

Soak it in and live it up. We'll take care of the rest.

To embrace the unexpected, preparedness is key -- which is what we've done in response to the COVID-19 pandemic.

As part of Marriott International's family of brands, we have implemented a multi-pronged approach to meet the health and safety requirements of our "Commitment to Clean" standards.

From elevated cleaning protocols to updated services and amenities, we've thoroughly prepped for your arrival.

Here is all the info you need to settle in, make yourself at home, and dive [back] into the W lifestyle.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates), and wearing face coverings whenever you're in public areas of the hotel. We do appreciate your support and understanding.
  • Guests must wear personal face coverings in public spaces in compliance with local government mandates.
  • Signage throughout our hotel will remind guests to maintain social distancing with revised seating capacities in our restaurants in accordance with local government mandates.
  • Hand sanitizer stations are available in high-traffic areas.
  • Queuing through floor decals and stanchions; signage to remind guests of physical distancing requirements.
  • Partitions installed at Front desk and Concierge desk.
  • Modified capacity per elevator.
  • All menus are online using QR codes.
  • All guests are required to have their temperature checked on entering the hotel.
  • Room cards disinfecting between stays and prior to handover to guests.
  • Removing nonessential high-touch items, and providing disinfecting wipes in every guest room.
  • Reduced allowable capacities in venues, increasing distance between furniture and managing queuing areas.
  • Luggage assistance is available on request. All bags will be disinfected before being delivered to your room.
  • Contactless service requests, and room service orders delivered right to your door via the Marriott Bonvoy™ mobile app.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

Enhanced Public Space Cleaning
We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms and elevators as well as provided hand sanitizing stations in high traffic areas.

Personal Protective Equipment (PPE)
Staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. Guests must also wear personal face coverings.

Electrostatic Sprayers
We are utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.

Room Amenities:


  • MixBar items are not currently available in the room, but guests can request contactless delivery of items from the menu to the room.
  • In Room Dining orders through QR codes and telephone.
  • Literature including Magazines and Books have been removed from rooms.
  • Coffee machines are sanitized for your safety.
  • Disinfectant wipes provided in rooms.

Every guest room is thoroughly cleaned and disinfected prior to your arrival. Please let us know upon arrival if you would like to receive daily cleaning or after each third night. The cleaning service will be provide while you are away from the room.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:


  • WET: not open due to local government mandates
  • O2 FIT: not open due to local government mandates

At this moment our rooftop bar Red2One is open at reduced capacities in line with social distancing norms and government guidelines. We offer digital menus via QR codes.

Red2One: Open from Monday to Friday from 6PM to 11PM


Breakfast will be served in Terraza from 7:30AM to 9:30AM

Other restaurants are not open yet due to local government mandates.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:
  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you have departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

 Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:


  • Breakfast: Available, as per standard.
  • Welcome Gift: Available, as per standard.
  • Late Check-Out: Available, as per standard.
  • Mobile Key: Available, as per standard.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.