700 West Riverside Drive, Jeffersonville, Indiana USA 47130

Taking care of you.

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service.

We have also made a few adjustments to the services, amenities, and facilities available during your stay.

Here is what to expect during your stay at Sheraton Louisville Riverside Hotel.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations and wearing a face covering - which is required - whenever you're in public areas of the hotel. We do appreciate your support and understanding. We remind you also to practice social distancing, staying at least 6 feet or 2 meters from other guests and hotel associates.
Signage throughout our hotels to remind guests to maintain social distancing, occupancy limits and seating capacities reductions in our lobby is in compliance with local and state mandates, and partitions installed at front desks and food and beverage service lines.

Mobile check-in, service requests, and room service orders delivered right to your door via the Marriott Bonvoy™ mobile app.

No valet service is currently available for parking.
Hotel Breakfast and Bridge & Barrel restaurant are still currently closed. There are Two other F&B outlets available operating for lunch and dinner within hotel. They are El Nopal Mexican Restaurant & Hooters.

In keeping with Marriott's Commitment to Clean, you will notice we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

 

  • Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, as well as provided more hand sanitizing stations.
  • Personal Protective Equipment (PPE): Staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. Guests are also requested to wear personal face coverings while in public areas of hotel.
  • Electrostatic Spraying: We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.
  • Room Amenities: Most of the in room amenities that cannot be cleaned in between guests (ie. compendiums, pens, paper) have been removed. Please contact front desk should you require information or want these items.
  • Disinfectant Wipes: On order and will soon also be available in the room for every arriving guest as well as upon request


Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will not provide housekeeping automatically every day. If you wish to receive daily housekeeping refresh service, please let our guest services team know. We will be happy to schedule service according to your preferences. Please note that if you are staying with us a bit longer, we will automatically clean your guest room after every 6th night.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

 

  • Fitness Center: Open, masks required at all times.
  • Pool: Open, Masks required while not in water.
  • Hotel Breakfast: Closed (Grab and Go options available in lobby market)
  • Shuttle: Currently limited, upon request during normal business hours (8- 5 pm)
  • Club Lounge: Closed
  • Bridge & Barrel Restaurant: Closed
  • Bridge & Barrel Restaurant : Closed
  • El Nopal: Open, following State & CDC Guidelines
  • Hooters: Open, following State * CDC Guidelines
  • Riversides Cafe & Lobby Bar (Hotel Breakfast): Closed
Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.


Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:
 

  • Mobile Check-In/Check-Out. Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key. Forgo the front desk altogether and go straight to your guest room
  • Mobile Dining. Order your private, in-room dining through the app.
  • Mobile Guest Requests. Connect with us via the app to request items you would like delivered to your guest room.


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Not a Marriott Bonvoy member? Enroll here.



Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: Restaurant Closed. Grab & Go Sandwiches from Market Only
  • Lounge Access: Lounge Currently Closed
  • Welcome Gift: Points according to tier or Market Item ( No Breakfast)
  • Late Check-Out: all experiences are provided according to standard
  • Mobile Check-In/Check-Out: all experiences are provided according to standard
  • Mobile Key: NOT AVAILABLE YET
  • Mobile Dining: Third Party Operations...NOT AVAILABLE
  • Mobile Guest Requests: all experiences are provided according to standard