365 George Washington Avenue, Santo Domingo, Dominican Republic I02-05

Taking Care of You

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service.

We have also made a few adjustments to the services, amenities, and facilities available during your stay.

Here is what to expect during your stay at Sheraton Santo Domingo Hotel.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates), and wearing face coverings whenever you're in indoor public areas of the hotel. We do appreciate your support and understanding.
  • Signage throughout our hotel reminding guests to maintain social distancing, occupancy limits and restaurant seating reduced capacity in compliance with local and state mandates, special partitions installed in at front desk and at food and beverage service lines.
  • Mobile check in and key, are available via the Marriott Bonvoy™ mobile app.
  • Please note that not valet service is currently available for parking.
  • Hand sanitizer placed in predominant spaces around the hotel. We have set 6ft distance markers on the floor (Placed on Elevators, Front desk, restaurant, pool, gym)
  • The use of face masks is mandatory.

In keeping with Marriott's Commitment to Clean, we have notice made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as provided more hand sanitizing stations.

Personal Protective Equipment (PPE): Staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. Guests are required to wear personal face coverings.

Electrostatic Spraying: We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.


  • Temperature screening for associates and vendors and guests at entry points.
  • Temperature gauges are being used at the time of entry and exit, keeping a daily record of each associate.

Room Amenities

  • In-room coffee makers are not currently available, but guests can request contactless coffee delivery.
  • Upon arrival front desk give a welcome kit to the guest with facemask, sanitizer gel and gloves
  • Housekeeping services are in operation, however, to ensure that social distancing is maintained, and guests have vacated the room before housekeeping personnel enters, the Front Office team will schedule a time at your convenience to perform the cleaning upon check-in.
  • All hotel staff is required to wear a mask, housekeepers clean rooms with specific cleaning products from our strategic partner Ecolab, a world leader in water technology, cleaning and infection prevention. We also use electrostatic sprayers, hospital grade disinfectants, and ultraviolet light to disinfect rooms and common areas. After rooms are unoccupied, we place a 48 hour room lock period between each guest for deep cleaning and disinfection.

Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will not provide housekeeping automatically every day. If you wish to receive daily housekeeping refresh service, please let us our guest services team know. We will be happy to make schedule service according to your preferences. Please note that if you are staying with us a bit longer, we will automatically clean your guest room after every 6th night.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:


  • Sheraton Club Lounge: Open 24hrs, social distancing required, all the food and snacks are prepacked just to pick up and take out, use of face mask and temperature control are mandatory. Continental breakfast available from 6:30 AM - 10:30 AM.
  • Pool: Open from 10 am to 8 pm, Pool Bar & Grill 10:00 am - 7:00 pm, use of face mask is mandatory. We have hand sanitizer, maintain social distancing and chairs are placed 6ft (2 meters) between each guest.
  • Fitness Center: Open, face masks required at all times, sanitizing dispenser, as soon the guest finishes an associate cleans all the area and sanitize.
  • Spa: Open from 10:00 AM to 7:00 PM
  • Meeting Spaces: Open. Safety and hygiene protocols in each space of the hotel. Sanitizing dispensers. Modification in the areas and their capacities with signage to ensure physical distance. All our associates have training on protocols with monitoring and daily reinforcement. They will use masks, hand sanitizer and physical distancing. Frequent cleaning of public areas of bathrooms, counters and tables.

Sheraton Club Lounge continental breakfast available for guests with Club access from 6:30 am to 10:30 am

Casabe a la carte breakfast from 6 am to 11 am
Restaurant Casabe Lunch from 11 am to 3 pm
Dinner in the Lobby Bar from 3pm to 11pm
Pool bar from 10 am to 7 pm/ weekend (Friday to Sunday) 10 am to 7 pm
Room service 6 am to 11 pm
Takeout 6 am to 11 am - 11 am-11pm

Alternative digital menu options using QR codes to be displayed on the personal mobile of the guests, these will be displayed on all tables and areas of the restaurant, Pool Bar and Grill and Lobby Bar. Defined occupation and seating times; We require prior reservations to control the flow. Disinfected cocktail utensils and equipment between each use; modified procedures for trimmings and glassware. We have modified our spaces to reduce the number of tables and chairs making sure that there is physical distance and we sanitize the surfaces between each service. Change of schedules of our consumption areas and new forms of food presentation.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative. Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:
  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:


  • Breakfast: Everyday from 6:00 am to 11:00 am at Casabe restaurant
  • Lounge Access: 24 hours access with room key
  • Welcome Gift: Available
  • Late Check-Out: Available
  • Mobile Check-In/Check-Out: Available
  • Mobile Key: Available
  • Mobile Guest Requests: Available

Arrival: Doors may be propped open; one-way directional signage for entry/exits; stations for queuing.


Room Sets: Customized floor plans with seating capacities reviewed for each individual event.


Guest Flow: Management of guest flow for special event activities, events, or food and beverage delivery.


Meals & Food Displays: Pre-packaged, grab-and-go, or plated meals, modified buffets with servers, shields, hand sanitization and queue management.


Beverage + Bar: Sanitized cocktail equipment between use; modified operations for garnishes and glassware.


Table Settings + Cutlery: Centerpieces, cutlery, china, glassware and linens sanitized between each use.


Cleanliness:  Surfaces including tables, chairs, and all high-touch items sanitized between events.


Audiovisual: Sanitized equipment following each use and associate management of A/V equipment.


Outside Vendors: Updated policies to include temperature checks, cleanliness, PPE, and sanitization requirements.


Please note that various countries are requiring negative COVID-19 test results for passengers to re-enter to their country of origin, or final destination. For those travelers who are required by government regulations or would like to take a COVID-19 test before returning home, Sheraton Santo Domingo Hotel is able to connect you with a series of hospitals and laboratories that offer PCR testing and happy to help book an appointment. As requirements can vary as to time needed for test prior to re-entry and/or specific test types, we recommend guests review the requirements of their country of origin or final destination. The safety and well-being of our guests and our associates are of paramount importance to us and our staff is ready and available to assist you.