George Washington Ave. 367, Apto. Postal 769-2, Santo Domingo, Dominican Republic 769-2

Explore The world With Confidence

At Renaissance Santo Domingo Jaragua Hotel & Casino, we know that travel is an opportunity to pursue your curiosity with confidence and ease.

We've got you covered, especially considering the current circumstances surrounding the COVID-19 pandemic.

As part of Marriott International's family of brands, we have implemented a multi-pronged approach to meet the health and safety requirements of our "Commitment to Clean" standards.

We wanted to outline a few of the changes and enhancements you should expect during your stay - including changes to our amenities, services and facilities.

Here is what you can expect when you're with us.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility.  Please join us in our efforts to continue to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates).  We appreciate your support and understanding.

Signage throughout our hotels reminding guests to maintain social distancing, occupancy limits and restaurant seating reduced capacity in compliance with local and state mandates, special partitions installed in at front desk and at food and beverage service lines.

Mobile check in and key, mobile service requests and room service delivered right to your door via the Marriott Bonvoy™ mobile app.

Please note that valet service is currently unavailable for parking.

 

Upon arrival guests are welcomed at the ground lobby, have their temperature taken and receive a kit with hand sanitizer, mask and wipes.

 

Please note that some amenities and services may be suspended for the moment, contact us for more information.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

Enhanced Public Space Cleaning. We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as provided more hand sanitizing stations.

Personal Protective Equipment (PPE). Staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. Guests are required to wear personal face coverings.

Electrostatic Spraying. We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.
 


Room Amenities


Disinfectant wipes are available in the room for every arriving guest as well as upon request.
All in room amenities are placed in boxes and bags.
Cleaning certification cards placed in the room after cleaning.
Mini bar services upon request.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

Pool: Open
Restaurants: Open
Room Service available
Fitness Center by appointment only. Amenities delivered upon guest arrival.
Fitness Center equipment layout to preserve social distancing. Hand sanitizing stations.
Tennis courts available by appointment to preserve cleanliness protocols and social distancing. Spa services by appointment only. 
Our Executive Lounge is open, breakfast is served at Luna Restaurant and light snacks from 06:30pm to 08:30pm.
 

Luna Restaurant from 06:00am - 11:00pm
Luna Bar from 11:00am - 11:00pm
Sol Pool Bar: Open Mon - Tue 11:00am - 8:00pm, Wed - Sun 11:00am - 10:00pm
Bohio Coffee Shop: from 6:00am - 8:00pm
In Room Dining 24 hours


Tables and bar station have Plexiglass partitions for additional protection.
Hand sanitizing stations available at our restaurants.
QR menus available.
Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:
 
  • Mobile Check-In/Check-Out. Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key. Forgo the front desk altogether and go straight to your guest room
  • Mobile Dining. Order your private, in-room dining through the app.
  • Mobile Guest Requests. Connect with us via the app to request items you would like delivered to your guest room.

Not a Marriott Bonvoy member? Enroll here.


Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:
  • Breakfast: Available at Luna Restaurant for Platinum Elite, Titanium Elite and Ambassador Elite.
  • Lounge Access: Available for Platinum Elite, Titanium Elite and Ambassador Elite members and (1) guest.
  • Welcome Gift: Available for Platinum Elite, Titanium Elite and Ambassador Elite.
  • Late Check-Out: Available at 2:00pm for Gold Elite. Available at 4:00pm for Platinum, Titanium and Ambassador Elite.
  • Mobile Check-In/Check-Out: Available
  • Mobile Key: Available
  • Mobile Guest Requests: Available
Please note that various countries are requiring negative COVID-19 test results for passengers to re-enter to their country of origin, or final destination. For those travelers who are required by government regulations or would like to take a COVID-19 test before returning home, Renaissance Santo Domingo Jaragua Hotel & Casino is able to connect you with a series of hospitals and laboratories that offer PCR testing and happy to help book an appointment. As requirements can vary as to time needed for test prior to re-entry and/or specific test types, we recommend guests review the requirements of their country of origin or final destination. The safety and well-being of our guests and our associates are of paramount importance to us and our staff is ready and available to assist you.