1128-1 Guro Dong, Seoul, South Korea 152-050

Rest Assured

At Four Points by Sheraton Seoul, Guro, we live by the Golden Rule. Treating others like we’d like to be treated. It has always been our guiding principle.

That passion holds true now more than ever. As part of Marriott International's family of brands, we have implemented a multi-pronged approach to meet the health and safety requirements of our "Commitment to Clean" standards. These new protocols and elevated practices ensure high standards of cleanliness with a continued passion for service.

Taking great care of you starts with letting you know what to expect during your stay. Here are some of the steps we are taking and changes we have made to our amenities, services and facilities during your stay at Four Points by Sheraton Seoul, Guro.

Let us introduce you to what to expect.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates), and wearing face coverings whenever you’re in public areas of the hotel. We do appreciate your support and understanding.
  • To ensure social distancing and contactless experience, our hotel will notice to guests regarding occupancy limits and seating capacities reductions in our restaurants, meeting rooms, fitness and elevators via signage throughout our hotel in accordance with government guidance.
  • At front desk, partitions installed and a temperature screening kiosk have been prepared.
  • All guests and employees are required to wear face masks in hotel public areas.
  • All of the precautions are subject to change with updated government guidance.

In keeping with Marriott's Commitment to clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:


  • Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevator as well as provided hand sanitizing stations in high traffic areas.
  • Housekeeping Services: Have been revised to limit staff interactions and rooms will be serviced as standard. Daily service is available upon request.
  • Personal Protective Equipment (PPE): Employees will wear PPE (e.g. face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities.
  • Electrostatic Spraying: We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.
  • Room Amenities: TV remote controls are sealed and sanitized. 

Every guest room is thoroughly cleaned and disinfected prior to your arrival. We will provide housekeeping cleaning services after your third night with us and while you are away from the room. If you’d like to receive additional daily cleaning, simply let our team know and we will gladly take care of it.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:


  • Fitness Center : Available from 06:00am to 10:00pm (Capacity is limited and face masks are required.)
  • Hand sanitizer is available.
  • Business Center : Open 24 hours.
  • Room Service : Available from 11:30am to 9:00pm (*Dinner Operation on Sunday is temporarily closed.)

Table 32: Open, 7:00 am - 09:00 pm
Café & Bar 72: Open, 7:00 am - 09:00 pm
Room Service: Open, 11:30 am - 09:00 pm

**Please be informed that Dinner Operation on Sunday is temporarily closed.


  • Table 32 and Café and Bar 72 limit seating capacity to allow for social distancing.
  • Guests and employees must wear face masks.
  • We require to screen guests' temperatures and to scan QR code before entering.
Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:
  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you have departed.
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.


Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:


  • Breakfast: Breakfast buffet
  • Lounge Access: Not available
  • Late Check-Out: Available for Gold Elite/Platinum Elite/Titanium Elite/Ambassador Elite members; For Gold Elite, check out late as 2pm based on availability. For Platinum Elite or higher, check out late as 4pm based on availability.
  • Mobile Check-In/Check-Out: When you are planning to arrive and once you departed let us know via the app.
  • Mobile Key: Not available
  • Mobile Dining: Not available
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.