153, Convensia-Road, Incheon, South Korea 21998

Taking Care of You

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service.

We have also made a few adjustments to the services, amenities, and facilities available during your stay.

Here is what to expect during your stay at Sheraton Grand Incheon Hotel.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates), and wearing face coverings whenever you're in public areas of the hotel. We do appreciate your support and understanding.

Signage throughout our hotels to remind guests to maintain social distancing, occupancy limits and seating capacities reductions in our restaurants and banquets in compliance with local mandates.

 

Mobile service requests, and room service orders delivered right to your door via the Marriott Bonvoy™ mobile app. Face masks are required in hotel public areas.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

 

  • Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including lobby, restaurants, restrooms and elevators as well as provided more hand sanitizing stations.
  • Personal Protective Equipment (PPE): Staff members will wear PPE (e.g., Face mask, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. All guests and employees entering the hotel are getting temperature checks.
  • Disinfectant Wipes: Available in the room for every arriving guest as well as upon request.


Every guest room is thoroughly cleaned and disinfected prior to your arrival. We will provide housekeeping cleaning services after your third night with us and while you are away from the room. If you'd like to receive additional daily cleaning, simply let our team know and we will gladly take care of it.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

 

  • Sheraton Club, Fitness Center, Sauna, Swimming Pool, Lobby BAR- Closed until further notice
  • SPA & Hair Salon - Open, Reservation required
  • Feast (Buffet restaurant) - Replace the breakfast buffet menus to A la carte menus (Lunch & Dinner - Closed)

Our restaurant team abides by local guidelines, including the use of face masks and gloves. All guests entering the hotel are getting temperature checks and validate the visitor list with a QR code.

 

  • A day dining ‘FEAST' : Open (Breakfast only 6AM to 10AM)
  • Chinese restaurant ‘YUE' : Open (Lunch 12PM to 2:30PM / Dinner 6PM to 9PM)
  • Lobby Lounge ‘ConneXions' : Open (7AM to 9PM)
  • Lobby BAR ‘Bb' & Sheraton Pocha : Closed
  • In Room Dining Service : Open (11AM to 9:30PM)
Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:
 
  • Mobile Check-In/Check-Out. Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key. Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining. Order your private, in-room dining through the app.
  • Mobile Guest Requests. Connect with us via the app to request items you would like delivered to your guest room.

 

Not a Marriott Bonvoy member? Enroll here.



Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: Available at Feast (A la carte menus only).
  • Lounge Access: Club lounge access is not available at this current time.
  • Welcome Gift: Available.
  • Late Check-Out: Available.
  • Mobile Check-In/Check-Out: Available.
  • Mobile Key: Available.
  • Mobile Dining: Available.
  • Mobile Guest Requests: Available.

For the Health and Safety of our Associates & Customers, the following precautions may be in place during your event:

 

  • Social distancing measure of more than one meter which may include one-way system, space capacity limits in public areas and event rooms. And Event room admission is limited to 50 people or less.
  • Enhanced cleaning protocols including but not limited to: disinfect all equipment set up before/after meeting, routine cleaning throughout day of high-touch areas.
  • Hand sanitizer stations in public areas, event spaces and all guests are required to wear face masks.
  • Single use cutlery, cups, water bottles.
  • Food will be pre-boxed with no self-service buffets.
  • Queuing may be required.
  • Group lead contact details will be kept by our hotel for government contact tracing initiative.
  • Our dedicated event planner will work with event organizers on the implementation of protocols and procedures specific of your event.

* All of the precautions are subject to change with updated government guidance.
Sheraton Grand Incheon Hotel complies with guidelines from Republic of Korea Government. For more information, please visit http://ncov.mohw.go.kr/en/