1800 Old Bayshore Highway, Burlingame, California USA 94010

Taking Care of You

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service.

We have also made a few adjustments to the services, amenities, and facilities available during your stay.

Here is what to expect during your stay at San Francisco Airport Marriott Waterfront.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations and wearing a face covering - which is required - whenever you're in public areas of the hotel. We do appreciate your support and understanding. We remind you also to practice social distancing, staying at least 6 feet or 2 meters from other guests and hotel associates
Visible signage throughout our hotel to remind our guests to maintain social distancing and to wear a mask. In addition, partitions installed at front desks and additional tables were added to increase the distance between our guests and associates.

Mobile check-in and key, service requests, and "Grab and Go" orders to be picked up from the lobby "Food Pick Up Station. Sanitization stations are visible throughout public spaces.

No valet service is currently available for parking.

In keeping with Marriott's Commitment to Clean, we have notice made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

 

  • Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms and elevators as well as provided more hand sanitizing stations throughout the hotel in public space.
  • Personal Protective Equipment (PPE): Staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. Guests are required to wear personal face coverings in our San Mateo County.
  • Electrostatic Spraying: We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.

Room Amenities

In-room Ice buckets are not currently available, but guests can request contactless Ice delivery.

Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will not provide housekeeping automatically every day. If you wish to receive daily housekeeping refresh service, please let us our guest services team know. We will be happy to make schedule service according to your preferences. Please note that if you are staying with us a bit longer, we will automatically clean your guest room after every 6th night.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing.

 

The modifications we have made include:

 

  • Fitness Center: Closed
  • Pool: Closed
  • Shuttle: 24 hours/day every 30 minutes on top of the hour.
  • Lounges: Closed
  • Restaurant: Closed
  • MClub: Closed
  • Starbucks: Open, Operating on normal hours
Starbucks: Open, no seating to go items only
Restaurant and Lounge: Closed
Room Service: Closed
Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

  • Mobile Check-In/Check-Out. Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key. Forgo the front desk altogether and go straight to your guest room
  • Mobile Dining. Order your private, in-room dining through the app.
  • Mobile Guest Requests. Connect with us via the app to request items you would like delivered to your guest room.

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Not a Marriott Bonvoy member? Enroll here.



Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: Starbucks: To go items only. No seating available.
  • Lounge Access: Closed
  • Welcome Gift: Platinum, Titanium and Ambassador are awarded upon arrival
  • Late Check-Out: Honored to all Elite members as part of their benefits. Honored to other members based on availability.
  • Mobile Check-In/Check-Out: Available to all who use Bonvoy App.
  • Mobile Key: Available to all who use Bonvoy App.
  • Mobile Dining: Not available.
  • Mobile Guest Requests: Available to all who use Bonvoy App.