780 Mission Street, San Francisco, California USA 94103

Taking Care of You

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service.

We have also made a few adjustments to the services, amenities, and facilities available during your stay.

Here is what to expect during your stay at San Francisco Marriott Marquis.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations and wearing a face covering - which is required - whenever you're in public areas of the hotel. We do appreciate your support and understanding. We remind you also to practice social distancing, staying at least 6 feet or 2 meters from other guests and hotel associates.
Signage throughout our hotel to remind guests to maintain social distancing, occupancy limits and seating capacities in compliance with local and state mandates, and partitions installed at front desks and food and beverage service lines
In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

Enhanced Public Space Cleaning. We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as provided more hand sanitizing stations.

Personal Protective Equipment (PPE): Staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. Guests are required to wear personal face coverings.

Electrostatic Spraying. We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.

Room Amenities Coffee makers and Ice buckets available for pick up at the Front Desk

Sanitizer and Wipes on all floors.
UV Sanitizer is available for your use at the Front Desk.

Every guest room is thoroughly cleaned and disinfected prior to your arrival. 
We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. Currently COR Health and Fitness Center is closed.
Mission Street Pantry featuring Peet's Coffee, freshly prepared pastries, sandwiches, burgers, pizza, local beers and wine - located on the Lobby Level open daily from 6:30am-1:30pm and 3:00pm-10:30pm.
Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:
 

  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.

  • Mobile Key: Forgo the front desk altogether and go straight to your guest room

  • Mobile Dining: Order your private, in-room dining through the app.

  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.


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 Not a Marriott Bonvoy member? Enroll here.

 

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:
  • Lounge Access: Currenlty closed - Platinum Members and above receive 750 points per night
  • Late Check-Out: Available upon request
  • Mobile Check-In/Check-Out: Available
  • Mobile Key: Available
  • Mobile Dining: Available for pick up
  • Mobile Guest Requests: Available