2 New Montgomery Street, San Francisco, California USA 94105

Stay Well

Welcome to Palace Hotel, a Luxury Collection Hotel, San Francisco.

Now more than ever, we are passionate about delivering an exceptional experience and truly memorable moments throughout your stay.

In response to current circumstances surrounding the COVID-19 pandemic, we have implemented a variety of new protocols and elevated practices, keeping with our high standards of cleanliness and luxury service.

Allow us to introduce you to some of the measures we have implemented and what to expect at our hotel regarding changes to amenities, services, and facilities.

We are delighted to welcome you.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations and wearing a face covering - which is required - whenever you're in public areas of the hotel. We appreciate your support and understanding. We remind you also to practice social distancing, staying at least 6 feet or 2 meters from other guests and hotel associates.
Signage and social distancing decals are located throughout the hotel reminding guests to socially distance from each other, occupancy limits and seating capacities reductions in our restaurants in compliance with local and state mandates, and partitions installed at front desk, bell desk, concierge desk, and food and beverage service lines.

Mobile check-in and service requests are available via the Marriott Bonvoy™ mobile app.

No valet service is currently available for parking. Automobiles may be dropped off at the Palace Garage on Stevenson Alley across from the main hotel entrance on New Montgomery Street.

In keeping with Marriott's Commitment to Clean, the Palace Hotel has made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:


Enhanced Public Space Cleaning. We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as provided hand sanitizing stations throughout the hotel.


Personal Protective Equipment (PPE): All staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. Staff are trained to use social distancing throughout the hotel as advised by the CDC. Guests are required to wear personal face coverings.


Electrostatic Spraying: We are utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.



Every guest room is thoroughly cleaned and disinfected between each guest. We will continue to provide housekeeping services daily while you are away from the room. If you have any specific housekeeping preferences or would like to not receive housekeeping service during your stay, please contact guest services at any time.

The Palace Hotel is committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:


Fitness Center: Closed and will reopen based on local City health guidelines.

Pool: Closed and will reopen based on local City health guidelines.

Valet Parking: Closed. Automobiles may be dropped off at the Palace Garage on Stevenson Alley across from the main hotel entrance or New Montgomery Street.

The Palace Hotel is committed to continuing its legacy of a premier venue destination while also complying with local regulations, including guidance on reducing capacity and reinforcing social distancing. The following modifications have been made to our available venues:


The Garden Court: Closed.
GC Lounge: Closed.
Pied Piper: Closed.
Room Service: Closed.


While pandemic restrictions are in place, hotel guests may use food and beverage delivery services (ex. Postmates, Grubhub, UberEats, etc.). To adhere to social distancing requirements, guests are asked to pick up their orders at a specific delivery service table near the front desk in the hotel lobby.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

 

  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

 

Not a Marriott Bonvoy member? Enroll here.



Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Lounge Access: Garden Court and Garden Court Lounge furniture has been rearranged based on CDC social distancing guidelines. Limited F&B offerings are available due to the pandemic.
  • Late Check-Out: The Palace Hotel is currently honoring late checkout upon request if available.
  • Mobile Check-In/Check-Out: Mobile check-in and check-out is available at the Palace Hotel. We do still require guests to show a valid ID at check-in to collect guestroom keys.
  • Mobile Key: The Palace Hotel does not have mobile key available currently.
  • Mobile Dining: The Palace Hotel does not have mobile dining available currently.
  • Mobile Guest Requests: The Palace Hotel has mobile guest request available for guest requests.
  • Guestrooms have been thoroughly disinfected for your arrival. To adhere to social distancing best practices, guests must request service for multiple night stays. If your visit is longer than one week, housekeeping will clean on the 7th day.
  • Based on the hotel occupancy, the Palace will rest guestrooms between guests for 24-72 hours.