1314 Mckinstry Street, Napa, California USA 94559

Stay Well and Together We Can Rise

Westin is a place where you don't just get up, you rise. And now, more than ever, we want you to rise with confidence.

As part of Marriott International's family of brands, we have implemented a multi-pronged approach to meet the health and safety requirements of our "Commitment to Clean" standards.
Here are some of the key changes you can expect from your stay at Westin.

For a restorative and fulfilling stay, we want to provide you with all the details regarding changes to our services, amenities and facilities during this time.

Find your balance. Your Westin team is here to help you be your best.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations and wearing a face covering - which is required - whenever you're in public areas of the hotel. We do appreciate your support and understanding. We remind you also to practice social distancing, staying at least 6 feet or 2 meters from other guests and hotel associates.
Face coverings/masks are required to be worn at all times while moving throughout the hotel by both our guests and associates as per the Napa County mandate for those 6 years of age and older. If you do not have a face covering/mask, one will be provided to you before entering the hotel.
  • Please inform us for any Housekeeping special requests ahead of your arrival (pet beds, rollaways, sofabeds, cribs, cooking supplies, etc), so we may notate these in your reservation and provide them before you arrive. There is a limited supply available of some items.
  • Daily housekeeping stayover service and turndown service is not provided. Should fresh linens and towels need to be replenished during your stay, bags are provided in guest rooms to put soiled items in so we may collect them safely and replace with fresh linens and towels via contactless pick-up and delivery.
  • Many amenities have been removed from our guest rooms that cannot be easily sanitized between guests including in-room coffee makers and cooking supplies.


Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will not provide housekeeping automatically every day. If you wish to receive daily housekeeping refresh service, please let us our guest services team know. We will be happy to make schedule service according to your preferences. Please note that if you are staying with us a bit longer, we will automatically clean your guest room after every 6th night.

Pool:

 

  • Our outdoor hot tub and pool is open from 8:30AM-7:30PM daily with reduced seating capacity to achieve social distancing.
  • The pool loungers and cabanas are limited to 2-hour usage. The seating will be first come, first served, with a 2-hour maximum. The seating will be assigned to guests as they arrive based on availability.
  • When arriving to the pool, our Pool Experience Attendant will assist guests in finding available seating on the pool deck. If the pool has reached capacity, our Pool Experience Attendant will take guest contact information for the waiting list. When space becomes available, our Pool Experience Attendant will contact you and offer the seating to you. If you still wish to utilize the seating, we will hold the seating for you for 10 minutes. After 10 minutes, the seating will be forfeited and the next guest on the waiting list will be offered the seating.
  • If the pool has not reached capacity when you arrive, our Pool Experience Attendant will record your arrival time and you will have the seating for 2 hours. Once the 2 hours expires and there are guests on the wait list, our Pool Experience Attendant will kindly ask to vacate the seating so we can sanitize for the next guest. If the seating is not vacated within 2 hours, a $75 fee will be applied to your guest room for each 30 minutes the seating is still occupied. If there is no wait list, you will be able to occupy the seating in 30-minute increments while there is no waiting list.Please note masks/face coverings are always required while moving around on the pool deck and going to and from the hotel. This includes leaving the pool area to use the restrooms or visit the restaurant and bar. The only exception to not wearing a mask/face covering is when moving from the lounger or cabana to the pool or hot tub.
  • Please be mindful of towel usage as well to ensure all guests can enjoy the pool.

 

Additional Information:

 

  • Our nightly Unwind is not available.
  • Newspapers are available upon request at the Front Desk while supplies last daily.
  • Our weekend house car is not running until further notice. We can assist with walking directions to downtown Napa or calling a hired car service for you.
  • Our Fitness Studio is open by reservation only from 6am to 6pm daily. Reservations will be for 45 minutes to allow time for us to thoroughly disinfect the studio before use by the next guest. Please see the Front Desk to reserve a time slot once you arrive on property. There are also Westin workout videos available on your guestroom television as an alternative. If you wish to exercise outdoors, running maps are available at the Front Desk. Bicycles are also available to rent behind our hotel on the river walk.
  • Ice machines and water bottle refill stations have been removed from service. Ice can be delivered upon request and extra Aquafina water bottles will be available complimentary in our Sundry Store.
  • Our Bocce court is available to use. Bocce balls are available from the Front Desk.
  • Concierge services may not be available during your stay. Please see our Service Express team for recommendations and assistance with reservations.
BANK Café and Bar, located in the lobby, serves breakfast, lunch and dinner, with limited indoor seating and seating on our outdoor patio. Food and drinks can also be ordered to consume in the pool area.

Chef Ken Frank's award winning La Toque Restaurant, with both a Michelin Star and the prestigious Grand Award from Wine Spectator, will be open for dinner, Wednesday through Sunday, from 5:30 until 9pm. Reservations can be made at www.latoque.com, on the Tock app, or by calling 707-257-5157.

In-room Dining is available via pick-up from our lobby restaurant, BANK, with a limited menu. Menus are viewable on guestroom televisions under Menu, then Guest Info.

Our lobby coffee station is available from 7-10:30AM daily with an attendant to assist with serving you.
Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

  • Mobile Check-In/Check-Out. Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key. Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining. Order your private, in-room dining through the app.
  • Mobile Guest Requests. Connect with us via the app to request items you would like delivered to your guest room.

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Not a Marriott Bonvoy member? Enroll here.



Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Lounge Access: Property does not have a lounge.
  • Welcome Gift: Provided according to standard.
  • Late Check-Out: Provided according to standard.
  • Mobile Check-In/Check-Out: Available
  • Mobile Key: Available
  • Mobile Dining: Property does not have mobile dining.
  • Mobile Guest Requests: Available