382 Havelock Road, Singapore, Singapore 169629

Rest Assured

At Four Points by Sheraton Singapore, Riverview, we live by the Golden Rule. Treating others like we'd like to be treated. It has always been our guiding principle.

That passion holds true now more than ever. As part of Marriott International's family of brands, we have implemented a multi-pronged approach to meet the health and safety requirements of our "Commitment to Clean" standards. These new protocols and elevated practices ensure high standards of cleanliness with a continued passion for service.

Taking great care of you starts with letting you know what to expect during your stay. Here are some of the steps we are taking and changes we have made to our amenities, services and facilities during your stay at Four Points by Sheraton Singapore, Riverview.

Let us introduce you to what to expect.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates), and wearing face coverings whenever you're in public areas of the hotel. We do appreciate your support and understanding.
  • Signages throughout the hotel reinforcing physical distancing and encouraging guests to stand at least 1 meter apart. We will be temperature screening associates and vendors at entry points. For guests we will be temperature screening at various check points in our hotel premises according to their purpose of visit.
  • Guest Room: Guests are encouraged to use the Marriott Bonvoy™ mobile app to mobile check-in, for service requests and room service orders which will be delivered right to your door.
  • Restaurant: We have reduced our restaurant capacity with seatings allocated in accordance to the local government regulation with at least 1 meter spacing between tables. Our self-service buffet lines have been suspended and we have digitalized our menu to reduce contact. To prevent cross-contamination, table settings will only be placed after guests have been seated.

In keeping with Marriott's Commitment to Clean, you'll notice several enhancements to our cleaning practices throughout public spaces and guest rooms. These include:

 

  • Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, especially in high-traffic areas like restrooms, elevators, and escalators and provided more hand sanitizing stations.
  • Personal Protective Equipment (PPE): Associates will wear PPE (Face Coverings, Gloves etc.) based on the activities they are performing.
  • Guest Rooms: Every guest room is thoroughly cleaned and disinfected between each guest. A complimentary packet of disinfectant wipe will be available in the room for every arriving guest.
  • Electrostatic Spraying: We're researching and deploying enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.


Every guest room is thoroughly cleaned and disinfected prior to your arrival. We will provide housekeeping cleaning services after your third night with us and while you are away from the room. If you'd like to receive additional daily cleaning, simply let our team know and we will gladly take care of it.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:


Fitness Center and Swimming Pool:

 

  • We have shortened our operation hours from 7.00am to 9.00pm.
  • Hotel guests have to book their gym session or usage of swimming pool through our Front Office Team upon checking in.
  • We have enforced a maximum number of 5 people allowed in our fitness center and swimming pool premise individually during each session.
  • Every session is limited to two hours in our fitness center or swimming pool.
  • After every session, the fitness center and swimming pool premise will be closed for an hour for the area and facilities to be thoroughly sanitized before the next session.
Four Points Eatery is operating daily from 6.00am to 10.00pm. We have reduced our restaurant capacity with seatings allocated in accordance to the local government regulation with at least 1 meter spacing between tables. Our self-service buffet lines have been suspended and we have digitalized our menu to reduce contact. To prevent cross-contamination, table settings will only be placed after guests have been seated.

The Best Brew, our hotel lobby bar remains closed for the time being.
Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:
 
  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you have departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

 Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: Breakfast is an option for Platinum Elite, Titanium Elite and Ambassador Elite Members. Platinum Elite, Titanium Elite and Ambassador Elite Members have the option to choose either Breakfast or Points.
  • Lounge Access: No lounge access
  • Welcome Gift: 250 points for Gold Members, 500 Points OR Breakfast for Platinum Elite, Titanium Elite and Ambassador Elite Members.
  • Late Check-Out: Gold Member subject to availability till 2pm. Platinum Elite, Titanium Elite and Ambassador Elite Members subject to availability till 4pm.
  • Mobile Check-In/Check-Out: Available
  • Mobile Key: Not available
  • Mobile Dining: Not available
  • Mobile Guest Requests: Available
With the constant developments in travel guidelines, we encourage you to obtain information from your government and airline for the latest travel advice. For more information and updates regarding travel guidelines to Singapore, please refer to: https://safetravel.ica.gov.sg/