Stay Well

Welcome to The Ritz-Carlton, Millenia Singapore.

Now more than ever, we are passionate about delivering an exceptional experience and truly memorable moments throughout your stay.

In response to current circumstances surrounding the COVID-19 pandemic, we have implemented a variety of new protocols and elevated practices, keeping with our high standards of cleanliness and luxury service.

Allow us to introduce you to some of the measures we have implemented and what to expect at our hotel regarding changes to amenities, services, and facilities.

We are delighted to welcome you.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates), and wearing face coverings whenever you're in public areas of the hotel. We do appreciate your support and understanding.

Our hotel has received the SG Clean Quality Mark certification by the Singapore Tourism Board, which requires our hotel to uphold stringent standards for sanitation and hygiene.

The health and well-being of our guests and our Ladies and Gentlemen remains our top priority, and we have implemented the following safety measures on property:

 

  • Administration of temperature screening, and travel and health declaration forms upon arrival at the hotel, our dining outlets and leisure facilities
  • TraceTogether SafeEntry check-in and check-out is required
  • Signages throughout the hotel remind guests to maintain safe distancing
  • Revised seating and capacity limits in our restaurants and recreational facilities in accordance with government regulations on safe distancing
  • Pre check-in via the Marriot Bonvoy app, and express check-out is recommended for a contactless experience
  • In-room check-in will not be available until further notice
  • Heightened frequency of disinfecting high touch points such as guest lifts and buttons, door handles, staircase handrails, and public restrooms
  • Provision of hand sanitisers throughout the hotel
  • Face masks are mandatory and must be worn in the hotel's public areas
  • Acrylic partitions have been installed at the Front Desk, Concierge and Guest Relations desks
  • Luggage assistance is available on request. All bags will be disinfected before being delivered to the room
  • Self-parking is recommended

In keeping with Marriott's Commitment to Clean, several enhancements have been made to our cleaning practices. These include:

 

  • Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and have provided more hand sanitising stations.
  • Personal Protective Equipment (PPE): Our Ladies and Gentlemen will wear PPE (e.g. face masks, gloves, etc.) based on the activities they are performing and based on the direction given by local authorities. All vendors and employees entering the building are getting temperature checks.
  • Electrostatic Spraying: We are utilising enhanced technology, including electrostatic sprays with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.
  • Room Amenities: A complimentary sanitation kit comprised of a hand sanitiser and a face mask are placed in all guest rooms. Books, magazines and show pillows have been removed. All glassware and chinaware are removed from the room and washed in the dishwasher. Digital copies of our In-Room Dining Menu, Guest Services Directory and Spa Menus can be accessed via a QR Code.
  • Room Cleaning: Every guest room is thoroughly cleaned and disinfected prior to your arrival. Our housekeeping protocols are in keeping with the SG Clean Quality Mark and Marriott International's Commitment to Clean standards, which include heightened cleaning and disinfecting of high touch points in the room, such as light switches, phone handsets, aircon controls and TV remotes.

We provide daily housekeeping cleaning services and turndown. If you would like to receive additional daily cleaning services or none at all, simply let our Ladies and Gentlemen know.

We are committed to making our services and recreational amenities available while complying with local regulations, including guidance on reduced capacity in public spaces and reinforcing safe distancing. These include:

 

Swimming Pool: Open from 7.00 a.m. to 8.30 p.m. daily. Reduced capacity. Pool reservations are essential, a minimum of 24-hours in advance, and are available in 90-minute blocks.  

 

The schedule is as follows:

  • 7.00 a.m. to 8.30 a.m.
  • 9.00 a.m. to 10.30 a.m.
  • 11.00 a.m. to 12.30 p.m.
  • p.m. to 2.30 p.m.
  • 3.00 p.m. to 4.30 p.m.
  • 5.00 p.m. to 6.30 p.m.
  • 7.00 p.m. to 8.30 p.m.

 
One reservation is allowed per guest each day. Please be informed that your booking will be held for 15 minutes from the time of your reservation. It will be released thereafter and made available to other guests who may be on the waiting list. Face masks must be worn except when swimming.
 
Only registered room occupants, gym members and spa (Lapis membership) members will have access to the Swimming Pool. We are regrettably unable to accommodate visiting non in-house guests who may wish to use the pool facilities.


The Ritz-Carlton Spa: Open from 7 a.m. to 9 p.m. daily. Body treatments are available from 9 a.m. to 9 p.m., while facial treatments are currently unavailable. Spa reservations are essential, a minimum of 24-hours in advance.

 

Locker rooms in The Ritz-Carlton Spa facilities remain available. Wet facilities (including the Jacuzzi, mineral pool, steam room and sauna) will be closed until further notice.

 

Guests are required to wear masks for the entire duration of the body treatment, while using the locker facilities and Relaxation Lounge.

 

All treatment tools are sanitised and disinfected; all linens and towels are changed, and treatment rooms are disinfected after each treatment.

 

Treatment rooms will not be assigned consecutively, and all product testers have been removed.

 

Temporary Closure of The Ritz-Carlton Gym

Following the announcements made by the Singapore government on Tuesday, 20 July 2021 regarding heightened measures to minimise the spread of COVID-19, we seek your understanding that The Ritz-Carlton Gym will be closed from 22 July through 18 August 2021.

 

Gift Shop: Open from 10.00 a.m. to 7.30 p.m. daily

 

Ritz Kids Play Land: Closed until further notice

Dine in at Colony, Summer Pavilion, Shiraishi and Republic restaurants is not permitted from 22 July through 18 August 2021. 

 

Online orders for takeaway and delivery from Colony and Summer Pavilion remain available. Browse our menus at www.ritzcarlton.com/en/hotels/singapore/dining/dining-events-and-experiences

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:
 
  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you have departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

 Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. The Ritz-Carlton, Millenia Singapore does not participate in the Marriott Bonvoy Program.

With the well-being of your guests in mind, the following measures may be in place during your event:

 

  • Administration of temperature screening upon arrival
  • TraceTogether SafeEntry check-in and check-out
  • Safe distancing set up of at least one-metre between seats/tables/booths within permitted capacity limits established by local authorities
  • Provision of hand sanitiser stations in public areas and in event spaces
  • Staggered arrivals, departures and breaks
  • Food will be pre-packed with no self-service buffets
  • Single use cutlery, cups and bottled water
  • Enhanced cleaning protocols including but not limited to the disinfection of all meeting and equipment setup before and after every event, and heightened cleaning of high-touch areas throughout the day such as the public restrooms

Our dedicated Events Management team is committed to working with meeting planners on the implementation of safety protocols and procedures specific to their event.

The Club Lounge will be closed until further notice.

With the constant developments in travel guidelines, we encourage you to obtain information from your government and airline for the latest travel advice. For more information and updates regarding travel guidelines to Singapore, please refer to: https://safetravel.ica.gov.sg/