350 West Santa Clara Street, San Jose, California USA 95113

Obsessed with every detail, so you don't have to.

At AC Hotels, we've carefully crafted and refined every detail. We've orchestrated the entire hotel experience so you can be more productive, creative, and fulfilled.

This is no different during the COVID-19 pandemic. As part of Marriott International's family of brands , we have implemented a multi-pronged approach to meet the health and safety requirements of our "Commitment to Clean" standards.

For a harmonious experience, here is what you can expect from us at AC Hotels, including changes to some of our services, amenities, and facilities available during your stay.

Let us introduce you to what to expect.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations and wearing a face covering - which is required - whenever you're in public areas of the hotel. We do appreciate your support and understanding. We remind you also to practice social distancing, staying at least 6 feet or 2 meters from other guests and hotel associates
AC Hotel San Jose Downtown is committed to Guest Safety & Comfort, acting in accordance with all CDC and County guidelines. Modifications include:

• Focused training for our Associates on latest CDC guidelines & best practices from Marriott International.
• 6-feet social distancing, signage and floor markers posted.
• All Associates will be wearing PPE including, but not limited to face masks and gloves.
• Knock and drop amenities.
• Reduced pool capacity.
• Departing Guest room held for waiting period prior to cleaning and making the room available to the next guest.
• Stayover cleaning paused with a new schedule.
• Strengthened partnership with Ecolab, a national cleaning chemical supplier to increase training and ensure latest science is part of our cleaning routine.
• Strong supply of PPE for Associates including fresh face masks and changing gloves routinely throughout the day.

Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will not provide housekeeping automatically every day. Our current schedule is noted below:

 

  • Regularly scheduled housekeeping services have been paused to limit potential exposure. Please contact the front desk if you request to have fresh linens and amenities delivered to your room. We require that guests be out of their room for a minimum of one hour prior to a housekeeping refresh.
    • 1-3 Night Stay: no service
    • 4-6 Night Stay: serviced once
    • 7+ Nights: serviced twice per week
  • If you have trash to be picked up, please leave your trash can outside your door prior to 9:00 am and our staff will retrieve and leave you a new liner with your trash can.
  • If at any time a staff member is requested or required to enter your guestroom for maintenance issues, we will require all guests to vacate the room for a minimum of one hour prior to service.


Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will not provide housekeeping automatically every day. If you wish to receive daily housekeeping refresh service, please let our guest services team know. We will be happy to schedule service according to your preferences. Please note that if you are staying with us a bit longer, we will automatically clean your guest room after every 6th night.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

 

  • Fitness Center: Open 24 hours, on a reservation basis. Max occupancy 4 people at a time.
  • Pool: Open from 6AM - 10PM, on a reservation basis. Max occupancy 6 people at a time.
  • Parking: Self Parking 24 hours
  • Bar: Closed.
  • Restaurant: Closed.
  • Breakfast: Grab & go, limited menu.
  • Meeting Space: Open, reduced capacity. No food service.
  • Business Center: Open, 1 person at a time.
  • AC Market available 24 hours/day. No alcohol sales after 2 AM. Social distancing required.
  • Grab and go breakfast is prepackaged.
  • Food delivery available.
Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.



Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

 

  • Mobile Check-In/Check-Out. Let us know via the app when you are planning to arrive and once you departed.

  • Mobile Key. Forgo the front desk altogether and go straight to your guest room

  • Mobile Dining. Order your private, in-room dining through the app.

  • Mobile Guest Requests. Connect with us via the app to request items you would like delivered to your guest room.


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Not a Marriott Bonvoy member? Enroll here.


 

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

Welcome Gift: AC Market credit or Marriott Bonvoy points.
Late Check-Out: Upon availability.
Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you have departed.
Mobile Key: Forgo the front desk altogether and go straight to your guest room.
Mobile Dining: Order your private, in-room dining through the app.
Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.