700 E. Campbell Avenue, Campbell, California USA 95008

Rest Assured

At TownePlace Suites San Jose Campbell, we live by the Golden Rule. Treating others like we'd like to be treated. It has always been our guiding principle.

That passion holds true now more than ever. As part of Marriott International's family of brands, we have implemented a multi-pronged approach to meet the health and safety requirements of our "Commitment to Clean" standards. These new protocols and elevated practices ensure high standards of cleanliness with a continued passion for service.

Taking great care of you starts with letting you know what to expect during your stay. Here are some of the steps we are taking and changes we have made to our amenities, services and facilities during your stay at TownePlace Suites San Jose Campbell.

Let us introduce you to what to expect.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations and wearing a face covering - which is required - whenever you're in public areas of the hotel. We appreciate your support and understanding. We remind you also to practice social distancing, staying at least 6 feet or 2 meters from other guests and hotel associates.
We are honored to welcome you to our hotel. If we can do anything to make your stay more comfortable, please don't hesitate to let us know.

Our team is working diligently to ensure that our hotel can continue to provide essential services in this challenging environment. As you are aware, social distancing guidelines dictate that many typical hotel services are currently adjusted or unavailable. With the current county/city shelter restrictions, we are unable to allow any outside visitors during your stay. Also, we cannot house individuals who have been recently exposed to or currently diagnosed with the virus. We appreciate your understanding with this matter, and apologize for any inconvenience it may cause.

Housekeeping will be provided on a weekly basis, or as otherwise recommended by local health officials. We will schedule this with you, as you will need to vacate the room during this time. Services will include changing linens and towels, removing trash, and cleaning. Additional trash bags will be provided so that you can bag any soiled linens or dispose of trash. Full bags will be collected during the weekly housekeeping or by special arrangement, scheduled through the front desk. Please do not place bags of trash or soiled linens outside the guestroom door. Should you require additional linens or toiletries, please call the front desk; contact-less delivery will be arranged.

We take standards for hygiene and cleanliness very seriously and are taking steps to ensure the safety of our guests and associates. We are closely monitoring the Centers for Disease Control and Prevention (CDC) and World Health Organization statements regarding the coronavirus (COVID-19) and are following guidance from these agencies and local health authorities. Our hotels' health and safety measures are designed to address a broad spectrum of viruses, including COVID-19, and include everything from handwashing hygiene, to cleaning product specifications for guest room and common area cleaning procedures.

We appreciate the opportunity to serve you, and hope you will call on us if we can do anything to assist you during your stay.
We are honored to welcome you to our hotel. If we can do anything to make your stay more comfortable, please don't hesitate to let us know.

Our team is working diligently to ensure that our hotel can continue to provide essential services in this challenging environment. As you are aware, social distancing guidelines dictate that many typical hotel services are currently adjusted or unavailable. With the current county/city shelter restrictions, we are unable to allow any outside visitors during your stay. Also, we cannot house individuals who have been recently exposed to or currently diagnosed with the virus. We appreciate your understanding with this matter, and apologize for any inconvenience it may cause.

Housekeeping will be provided on a weekly basis, or as otherwise recommended by local health officials. We will schedule this with you, as you will need to vacate the room during this time. Services will include changing linens and towels, removing trash, and cleaning. Additional trash bags will be provided so that you can bag any soiled linens or dispose of trash. Full bags will be collected during the weekly housekeeping or by special arrangement, scheduled through the front desk. Please do not place bags of trash or soiled linens outside the guestroom door. Should you require additional linens or toiletries, please call the front desk; contact-less delivery will be arranged.

We take standards for hygiene and cleanliness very seriously and are taking steps to ensure the safety of our guests and associates. We are closely monitoring the Centers for Disease Control and Prevention (CDC) and World Health Organization statements regarding the coronavirus (COVID-19) and are following guidance from these agencies and local health authorities. Our hotels' health and safety measures are designed to address a broad spectrum of viruses, including COVID-19, and include everything from handwashing hygiene, to cleaning product specifications for guest room and common area cleaning procedures.

We appreciate the opportunity to serve you, and hope you will call on us if we can do anything to assist you during your stay.

Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will not provide housekeeping automatically every day. If you wish to receive daily housekeeping refresh service, please let us our guest services team know. We will be happy to schedule service according to your preferences. Please note that if you are staying with us a bit longer, we will automatically clean your guest room after every 6th night.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

 

Fitness Center: Open, face masks required at all times. Max 2 guests at a time.
Outdoor BBQ Grill: Open, face masks required at all times.
Laundry Facilities: Open, face masks required at all times.
Business Center: Open, face masks required at all times.
On Us: Open

 

Hotel is required by the county to pre-screen guests with three health questions, prior to check-in.

Stays of 5 nights or less will not receive housekeeping services.

Our breakfast buffet is currently closed.
Hotel offers complimentary grab-n-go breakfast items.
Hotel allows outside food delivery services, as well as market food items for sale.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

 

  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier.