2700 Mission College Boulevard, Santa Clara, California USA 95054

Taking Care of You.

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

 

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service. We have also made a few adjustments to the services, amenities and facilities available during your stay.

 

Here is what to expect during your stay at Santa Clara Marriott.

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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations and wearing a face covering - which is required - whenever you're in public areas of the hotel. We do appreciate your support and understanding. We remind you also to practice social distancing, staying at least 6 feet or 2 meters from other guests and hotel associates.
  • Signage throughout our hotels to remind guests to maintain social distancing, occupancy limits and seating capacities reductions in our restaurants in compliance with local and state mandates, and partitions installed at front desks and food and beverage service lines.
  • Mobile check-in and key, service requests, and room service orders delivered right to your door via the Marriott Bonvoy™ mobile app.
  • No valet service is currently available for parking.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

 

  • Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as provided more hand sanitizing stations.
  • Personal Protective Equipment (PPE): Staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. Guests are required to wear personal face coverings.
  • Electrostatic Spraying: We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.
  • Room Amenities: Disinfectant wipes are available in the room for every arriving guest as well as upon request.


Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will not provide housekeeping automatically every day. If you wish to receive daily housekeeping refresh service, please let our guest services team know. We will be happy to schedule service according to your preferences. Please note that if you are staying with us a bit longer, we will automatically clean your guest room after every 6th night.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

 

  • Gift Shop: Open 24 hours a day adjacent to the front desk and features a microwave for guest use.
  • UPS Store: Full service business center, Monday-Friday 9:00 AM - 5:00 PM, Saturday 9:00 AM- 3:00 PM.
    • A storage and handling fee is charged for all packages received at the hotel. Please contact the hotel for more details.
  • Dry Cleaning/Laundry: Same-day service on Mondays, Wednesdays, and Saturdays. Clothes dropped off on other days will be returned on the next service day.
  • Fitness Center: Open 24 hours a day at reduced capacity. All guests must check in with the front desk prior to using in order to receive access.
  • Pool/Spa: Closed due to county and state health orders.

Restaurant Hours and Operations:

 

  • All restaurants and bars are closed due to the current county health department order.
  • "A La Carte": To-go food service available 24 hours a day. No room delivery will be offered and all orders may be picked up at the front desk.
  • Breakfast, 6:00 AM - 11:00 AM.
  • All Day Menu, 11:00 AM - 10:00 PM.
  • 24/7 Grab and Go Menu items available in the Gift Shop.
  • Mobile dining available for ordering through your smart phone and Marriott Bonvoy App.
Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:
 
  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you have departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.
 

Not a Marriott Bonvoy member? Enroll here.



Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: Platinum, Titanium, and Ambassador members receive complimentary breakfast through a la carte.
  • Lounge Access: M Club Lounge is currently closed due to county and state health orders. Platinum, Titanium, and Ambassador elite members receive daily $15 credit towards evening a la carte orders.
  • Welcome Gift: Gold elite members receive 500 bonus points. Platinum, Titanium, and Ambassador elite members receive choice of 1,000 bonus points or $10 food and beverage credit.
  • Late Check-Out: Gold elite members eligible for 2pm late checkout based on availability. Platinum, Titanium, and Ambassador elite members are guaranteed a 4pm late checkout.
  • Mobile Check-In/Check-Out: We encourage all Bonvoy members to use mobile check-in/check-out.
  • Mobile Key: Mobile key is available to all Marriott Bonvoy members. Due to county regulations regarding verbal COVID-19 screening, all guests must stop at the front desk prior to receiving a mobile key.
  • Mobile Dining: A la carte is available for ordering via Mobile Dining and can be picked up at the front desk.
  • Mobile Guest Requests: Our team is available 24/7 via the Marriott Bonvoy app for any requests.