1801 Barber Lane, Milpitas, California USA 95035

Taking care of you.

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service.

We have also made a few adjustments to the services, amenities, and facilities available during your stay.

Here is what to expect during your stay at Sheraton San Jose Hotel.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations and wearing a face covering - which is required - whenever you're in public areas of the hotel. We do appreciate your support and understanding. We remind you also to practice social distancing, staying at least 6 feet or 2 meters from other guests and hotel associates
• All Associates will be wearing PPE including but not limited to face masks and gloves
• Place tape at least six feet apart in customer line
• Use of plexiglass barrier at Registration Desk
• Provision of contactless payment systems
• Stayover Cleaning Suspended to limit in-room interactions and potential spread between guest rooms.

In keeping with Marriott's Commitment to Clean, we have notice made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

 

  • Regularly scheduled housekeeping services have been suspended to limit potential exposure. Please contact the front desk if you request to have fresh linens and amenities delivered to your room.
  • If you have trash to be picked up, please leave your trash can outside your door prior to 9:00 am and our staff will retrieve and leave you a new liner with your trash can
  • If at any time a staff member is requested or required to enter your guestroom for maintenance issues, we will require all guests to vacate the room for a minimum of one hour prior to service.
  • For extended stay guests, our housekeeping department will arrange for a scheduled refresh service for your room


Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will not provide housekeeping automatically every day. If you wish to receive daily housekeeping refresh service, please let our guest services team know. We will be happy to schedule service according to your preferences. Please note that if you are staying with us a bit longer, we will automatically clean your guest room after every 6th night.
• Fitness Center: Limited Capacity, mask required
• Pool: Limited Capacity
• Parking: Complimentary
At this time the restaurant is closed. We have expanded our Market Pantry to include breakfast items such as cereal and frozen meals.
Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.



Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

 

  • Mobile Check-In/Check-Out. Let us know via the app when you are planning to arrive and once you departed.

  • Mobile Key. Forgo the front desk altogether and go straight to your guest room

  • Mobile Dining. Order your private, in-room dining through the app.

  • Mobile Guest Requests. Connect with us via the app to request items you would like delivered to your guest room.


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Not a Marriott Bonvoy member? Enroll here.


 

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

Breakfast: Not available
Lounge Access: Not available
Welcome Gift: Automatic Points
Late Check-Out: Available upon request
Mobile Check-In/Check-Out: Available
Mobile Key: Not available
Mobile Dining: Not available
Mobile Guest Requests: Connect with us via app to request items you would like delivered to your guest room.