301 South Market Street, San Jose, California USA 95113

Taking Care of You.

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service.

We have also made a few adjustments to the services, amenities, and facilities available during your stay.

Here is what to expect during your stay at San Jose Marriott.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations and wearing a face covering - which is required - whenever you're in public areas of the hotel. We do appreciate your support and understanding. We remind you also to practice social distancing, staying at least 6 feet or 2 meters from other guests and hotel associates.
  • Signage throughout our hotels to remind guests to maintain social distancing. occupancy limits and seating capacities reductions in our restaurants In compliance with local and state mandates, partitions installed at front desks and food and beverage service is available for service on our back patio or "TO-GO".
  • Mobile check-in, service requests, and service orders may be delivered right to your door via the Marriott Bonvoy™ mobile app.
  • No valet service is currently available for parking.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

 

  • Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as provided more hand sanitizing stations.
  • Personal Protective Equipment (PPE): Staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. Per current county guidelines guests are required to wear personal face coverings.
  • Electrostatic Spraying: We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.
  • Room Amenities: In-room coffee makers are not currently available within the room, but guests can request a coffeemaker delivery upon check-in. Coffee supplies may be replenished and delivered upon request. Disinfectant wipes are available in the room for every arriving guest as well as upon request.


Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will not provide housekeeping automatically every day. If you wish to receive daily housekeeping refresh service, please let our guest services team know. We will be happy to schedule service according to your preferences. Please note that if you are staying with us a bit longer, we will automatically clean your guest room after every 6th night.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing.

 

The modifications we have made include:
 

  • Fitness Center. Currently unavailable following local county restrictions.
  • Pool. Currently unavailable following local county restrictions
  • Spa. Not available
  • Beach. Available within 30 miles - Santa Cruz
  • Golf. Available within 5 miles
  • Kids Club / Playground Not available - Plaza de Cesar Chavez Park is located across the street
  • Shuttle. Not Available
  • Lounges Not currently available following local county restrictions

Modified operational practices are in place following county guidelines, all food handlers trained on safe food preparation and service practices, and self- and independent audits in accordance with food safety standards as guidelines.

Outdoor Patio and "TO-GO" dining is available from new Great Room restaurant Coastal Manor as follows:

 

  • Breakfast: Monday - Sunday 7am -10am
  • Dinner: Monday - Wednesday 5pm - 830pm. Thursday - Sunday 5pm - 10pm
  • Corner Market Kitchen features Grab and Go Starbucks coffee and hot and cold items: Wednesday - Sunday 7am -2pm
Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you have departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

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Not a Marriott Bonvoy member? Enroll here.



Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: Available according to standards and following Santa Clara County guidelines.
  • Lounge Access: According to standards but currently unavailable based on local Santa Clara County restrictions
  • Welcome Gift: Available subjext to change based on current Santa Clara County restrictions.
  • Late Check-Out: Available.
  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key: Currently unavailable per Santa Clara County guidelines.
  • Mobile Dining: You may place TO-GO orders from your guest room.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

We invite you to explore our San Jose downtown:

 

  • Featuring over 100 outdoor dining and takeout restaurants including San Pedro Square
  • Outdoor services — barbershops and salons
  • Outdoor yoga, martial arts and fitness
  • Friday Farmers' Market at San Pedro Square
  • Murals and timely public messages
  • Parking — First 90 minutes free in ParkSJ garages at Fourth and San Fernando; Market and San Pedro Square;
  • Second and San Carlos; and Third and St. John - subject to change
  • Public Transit — scooters and electric bikes, buses and light rail, trains.