440 Saratoga Avenue, San Jose, California USA 95129

Rest Assured

At TownePlace Suites San Jose Cupertino, we live by the Golden Rule. Treating others like we'd like to be treated. It has always been our guiding principle.

That passion holds true now more than ever. As part of Marriott International's family of brands, we have implemented a multi-pronged approach to meet the health and safety requirements of our "Commitment to Clean" standards. These new protocols and elevated practices ensure high standards of cleanliness with a continued passion for service.

Taking great care of you starts with letting you know what to expect during your stay. Here are some of the steps we are taking and changes we have made to our amenities, services and facilities during your stay at TownePlace Suites San Jose Cupertino.

Let us introduce you to what to expect.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
The safety of our guests and associates is a top priority. As guidance regarding face coverings and vaccination verification varies by local jurisdiction and may change, guests should review public information websites for the most up-to-date guidance for your destination, as well as the hotel-specific sections below and US and Canada Travel Advisories | Marriott Bonvoy™ before traveling. Unless it is required by local law or order, fully vaccinated guests are no longer required to wear face coverings or social distance in indoor or outdoor areas of the hotel. We ask that all unvaccinated guests continue to wear face coverings and practice social distancing when they are in public spaces inside the hotel.

We are honored to welcome you to our hotel. If we can do anything to make your stay more comfortable, please do not hesitate to let us know.

Our team is working diligently to ensure that our hotel can continue to provide essential services in this challenging environment. As you are aware, social distancing guidelines dictate that many typical hotel services are currently adjusted. Also, we cannot house individuals who have been recently exposed to or currently diagnosed with the virus. We appreciate your understanding with this matter and apologize for any inconvenience it may cause.

Housekeeping will be provided on a weekly basis, or as otherwise recommended by local health officials. We will schedule this with you, as you will need to vacate the room during this time. Services will include changing linens and towels, removing trash, and cleaning. Additional trash bags will be provided so that you can bag any soiled linens or dispose of trash. Full bags will be collected during the weekly housekeeping or by special arrangement, scheduled through the front desk. Please do not place bags of trash or soiled linens outside the guestroom door. Should you require additional linens or toiletries, please call the front desk; contact-less delivery will be arranged. If you wish to receive daily housekeeping refresh service, please let our guest services team know. We will be happy to schedule service according to your preferences.

We take standards for hygiene and cleanliness very seriously and are taking steps to ensure the safety of our guests and associates. We are closely monitoring the Centers for Disease Control and Prevention (CDC) and World Health Organization statements regarding the coronavirus (COVID-19) and are following guidance from these agencies and local health authorities. Our hotels' health and safety measures are designed to address a broad spectrum of viruses, including COVID-19, and include everything from handwashing hygiene, to cleaning product specifications for guest room and common area cleaning procedures. Effective 8/3/2021: masks are required at all times, when indoors, regardless of vaccination status.

We appreciate the opportunity to serve you, and hope you will call on us if we can do anything to assist you during your stay.

We are honored to welcome you to our hotel. If we can do anything to make your stay more comfortable, please do not hesitate to let us know.

Our team is working diligently to ensure that our hotel can continue to provide essential services in this challenging environment. As you are aware, social distancing guidelines dictate that many typical hotel services are currently adjusted. Also, we cannot house individuals who have been recently exposed to or currently diagnosed with the virus. We appreciate your understanding with this matter and apologize for any inconvenience it may cause.

Housekeeping will be provided on a weekly basis, or as otherwise recommended by local health officials. We will schedule this with you, as you will need to vacate the room during this time. Services will include changing linens and towels, removing trash, and cleaning. Additional trash bags will be provided so that you can bag any soiled linens or dispose of trash. Full bags will be collected during the weekly housekeeping or by special arrangement, scheduled through the front desk. Please do not place bags of trash or soiled linens outside the guestroom door. Should you require additional linens or toiletries, please call the front desk; contact-less delivery will be arranged. If you wish to receive daily housekeeping refresh service, please let our guest services team know. We will be happy to schedule service according to your preferences.

We take standards for hygiene and cleanliness very seriously and are taking steps to ensure the safety of our guests and associates. We are closely monitoring the Centers for Disease Control and Prevention (CDC) and World Health Organization statements regarding the coronavirus (COVID-19) and are following guidance from these agencies and local health authorities. Our hotels' health and safety measures are designed to address a broad spectrum of viruses, including COVID-19, and include everything from handwashing hygiene, to cleaning product specifications for guest room and common area cleaning procedures. Effective 8/3/2021: masks are required at all times, when indoors, regardless of vaccination status.

We appreciate the opportunity to serve you, and hope you will call on us if we can do anything to assist you during your stay.

 

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. Also, the following amenities are open for guest use:

 

  • Fitness Center: Open - masks required at all times
  • Pool: Open - masks required at all times
  • Outdoor BBQ: Open -masks required at all times
  • Laundry Facilities: Open - masks required at all times
  • Business Center: Open - masks required at all times

Complimentary breakfast buffet, serving various hot and cold items, is open for guest use.

Hotel allows outside food delivery services, as well as market food items for purchase.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative. Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:
 
  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you have departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.
 

Not a Marriott Bonvoy member? Enroll here.


Available benefits vary by location and membership tier.