Fraccion Hotelera FH5-C1, San Jose del Cabo, Baja California Sur Mexico 23403

Stay Well

Welcome to JW Marriott Los Cabos Beach Resort & Spa.

 

Now more than ever, we are passionate about delivering an exceptional experience and truly memorable moments throughout your stay. In response to current circumstances surrounding the COVID-19 pandemic, we have implemented a variety of new protocols and elevated practices, keeping with our high standards of cleanliness and luxury service. Allow us to introduce you to some of the measures we have implemented and what to expect at our hotel regarding changes to amenities, services, and facilities.

 

We are delighted to welcome you.

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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates), and wearing face coverings whenever you're in public areas of the hotel. We do appreciate your support and understanding.

We are committed to making the amenities at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing.


We take hygiene and cleanliness standards very seriously. You'll notice several enhancements to our cleaning practices throughout the entire hotel which include:

 

  • Enhanced Public Space Cleaning
  • Social Distancing Practices
  • Personal Protective Equipment (PPE)
  • Temperature Screening


Signage throughout our hotels to remind guests to maintain social distancing, occupancy limits and seating capacities reductions in our restaurants in compliance with local and state mandates, and partitions installed at front desks and food and beverage service lines.

Mobile check-in, service requests, and room service orders delivered right to your door via the Marriott Bonvoy™ mobile app.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as provided more hand sanitizing stations.

Personal Protective Equipment (PPE): Staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. Guests are welcome to wear personal face coverings.

Nebulizer: We're utilizing enhanced technologies, including sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.

Room Amenities: Sanitizing kits are available in the room for every arriving guest as well as upon request.

Every guest room is thoroughly cleaned and disinfected between each guest.  We will continue to provide housekeeping services daily while you are away from the room. If you have any specific housekeeping preferences or would like to not receive housekeeping service during your stay, please contact guest services at any time. 

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

Fitness Center: Open 24 hours with personal assistance from 7:00 a.m. until 3:00 pm, equipped with supplies for sanitizing before and after use.

Transportation Service: We offer this at an additional cost. It is very important to arrange the transportation service at least 48 hours prior to your arrival date. We can also help you make transportation arrangements if you need to go out of the resort during your stay.

Beach: Ocean conditions vary greatly throughout the year and even within a single day, which may affect the possibility to use the ocean for recreational purposes. As you may know, we boast an ocean water pool for our guests to enjoy as an alternative.

Spa: Our Jasha Spa is open from (08:00 am to 07:00 pm), offering treatments to restore your body and mind. Please contact our Spa directly at +52 624 163 76 00 to ask for available treatments and book an appointment.


Kids & Teens Club: Temporarily Closed.

At all times, the health of our guests and team members is our priority. In addition to tapping into the expertise of our consultants, we will also ensure that the hygiene practices at all of our facilities meet, or exceed, the recommendations of local and international health authorities.

 
  • Temperature checks at all our food and beverages outlets entrances.
  • Use of QR code menus and disposable menus for our clients.
  • Constant hand washing every 20 minutes by our team members.
  • Daily spray sanitizing of all our food and beverage areas, restaurants and kitchens.
  • All team members will be equipped with face shields and face masks.


For restaurants operation, please consider that we have the following specifications:

 
  • Ua Culinary Artisans: Open for breakfast and lunch with a-la-carte service.
  • Nak Grill & Bar: Offers a-la-carte dinner service
  • Auka Deli Caffe: Our coffee shop serves a selection of Coffee drink, teas and delicious sandwiches and desserts from 6:30am to 3:00pm
  • Niparaya JW Bar: Open from 4:00pm to 12:00am to enjoy a variety of fresh sushi, sashimi, classic cocktails and a great variety of wines and selected whiskeys.
  • Cafe des Artistes: Open Wednesday through Sunday.
Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

 

  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

 

Not a Marriott Bonvoy member? Enroll here.



Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: Continental breakfast available for Marriott Bonvoy Elite Members
  • Welcome Gift: Avaliable and guest can choose from: Snack, Beverage or select one reward; Continental Breakfast or 1000 Marriott Bonvoy bonus points.
  • Late Check-Out: Available upon request, pending availability
  • Mobile Check-In/Check-Out: Available upon request
  • Mobile Key: Available upon request
  • Mobile Dining: Available upon request
  • Mobile Guest Requests: Available upon request