KM 18.5 Carretera Transpeninsular CSL-SJC, San Jose del Cabo, Baja California Mexico 23405

Stay Well

Welcome to Solaz, a Luxury Collection Resort, Los Cabos.

Now more than ever, we are passionate about delivering an exceptional experience and truly memorable moments throughout your stay.

In response to current cirumstances surrounding the COVID-19 pandemic, we have implemented a variety of new protocols and elevated practices, keeping with our high standards of cleanliness and luxury service.

Allow us to introduce you to some of the measures we have implemented and what to expect at our hotel regarding changes to amenities, services, and facilities.

We are delighted to welcome you.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates), and wearing face coverings whenever you're in public areas of the hotel. We appreciate your support and understanding.
Our social distancing procedures are ensured by rearranging the areas around the resort such as restaurants, fitness center and pool deck, keeping the 6 feet/2 meters distance between tables, lounge seating and equipment.

From beginning to end, enhanced technology will let you connect with our staff for any inquiry in a contactless manner. You will be able to use your cellphone to do check-in and be escorted directly to your room by one of our artisan butlers, without the need of going to our front desk.

You can also open your room with your mobile using our keyless service, and even request dinning services at the pool or beach, make restaurant reservations and order in room dinning, all with real time communication with the Marriott Bonvoy app.

Valet Parking is available taking all the necessary disinfection precautions.

In keeping with Marriott's Commitment to Clean, we have notice made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

Enhanced Public Space Cleaning. We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators as well as provided more hand sanitizing stations.

Personal Protective Equipment (PPE). Staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. Guests are welcome to wear personal face coverings.

We're utilizing hospital-grade disinfecting products, to support our already rigorous cleanliness protocols.

Room Amenities

 

  • In-room coffee makers are not currently available, but guests can request contactless coffee delivery
  • Disinfectant wipes are available in the room for every arriving guest as well as upon request
  • Face coverings are also provided for our guests' use


Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will not provide housekeeping automatically every day. If you wish to receive daily housekeeping refresh service, please let us our guest services team know. We will be happy to make schedule service according to your preferences. Please note that if you are staying with us a bit longer, we will automatically clean your guest room after every 6th night.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

 

  • Fitness Center. Controlled capacity and reduced hours of operation 7AM - 5PM
  • Spa. Ojo de Liebre Spa is fully operating under very strict cleanliness procedures and with controlled capacity. Our therapists use at all times PPE. Limited time of hours operation 9 AM - 5 PM
  • Beach. Our beach is open just for our guests. Cabana service and sun chairs are rearranged following social distancing procedures
  • Golf. Some Golf courses are open in the destination. Please contact our Concierge Team to get more information and make Tee Time reservations
  • Kids Club / Playground. Remains Closed until further notice
  • Shuttle. Only private transportation services can be scheduled through our Concierge Team
  • Lounges. Rearranged to comply with social distancing measures
We follow scrupulous processes of food preparation that secures the same experience and flavors at our restaurants for our guests' discerning palates. Our kitchen and restaurant server associates wear the pertinent PPE.

Mobile Dinning is active at Solaz Resort in the Marriott Bonvoy App.

Cascabel Restaurant | closed until further notice

Al Pairo Restaurant | Breakfast 7 AM - 11:30 AM | Dinner 5 PM - 10:30 PM

Mako Restaurant | Breakfast 8 AM - 11:00 AM | Lunch 11 AM - 5 PM | Dinner 5 PM - 10:30 PM

Arábica Coffe + Lounge | closed until further notice

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

 

  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

 

Not a Marriott Bonvoy member? Enroll here.



Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: At Al Pairo and offered to Platinum Elite/Titanium Elite/Ambassador Elite members according to Marriott Bonvoy's Benefits.
  • Welcome Gift: Platinum Elite/Titanium Elite/Ambassador Elite members can choose from 1,000 points per stay or amenity per stay or breakfast in restaurant per day, member +1
  • Late Check-Out: Until 4 PM, offered to Platinum Elite/Titanium Elite/Ambassador Elite members
  • Mobile Check-In/Check-Out: Available for all Marriott Bonvoy members
  • Mobile Key: Available at Solaz Resort for all Marriott Bonvoy members
  • Mobile Dining: Available at Solaz Resort for all Marriott Bonvoy members
  • Mobile Guest Requests: Available at Solaz Resort for all Marriott Bonvoy members