Zadun, a Ritz-Carlton Reserve

Stay Well

Welcome to Zadun, a Ritz-Carlton Reserve.

Now more than ever, we are passionate about delivering an exceptional experience and truly memorable moments throughout your stay. In response to current cirumstances surrounding the COVID-19 pandemic, we have implemented a variety of new protocols and elevated practices, keeping with our high standards of cleanliness and luxury service. Allow us to introduce you to some of the measures we have implemented and what to expect at our hotel regarding changes to amenities, services, and facilities.

We are delighted to welcome you.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations and wearing a face covering - which is required - whenever you're in public areas of the hotel. We do appreciate your support and understanding. We remind you also to practice social distancing, staying at least 6 feet or 2 meters from other guests and hotel associates

The resort has enhanced its already stringent guidelines for cleanliness and measures have been implemented to meet the new standards aligned to the Sanitation and Cleaning Protocol of the Baja California Sur Government and in line with Marriott International's guidelines of Commitment to Clean. The health and safety of our guests and employees remains our top priority. Through enhanced cleanliness and hygiene best practices, Zadún, is committed to keeping our guests, Ladies & Gentlemen and customers safe, and we have developed cleaning protocols throughout each step of our guests' journey and every physical space in the resort, focused on providing well being, confidence and comfort within the new environment.

Mandatory for the guest to use face masks at indoor spaces in the next places in our property:
 

  • Humo
  • Candil
  • Cultural Lounge
  • Alkemia Spa
  • Public bathrooms


TRANSPORTATION:

 

  • Use of face masks during transfers is mandatory for guests. Guests will be have their temperature checked before entering vehicle
  • Transportation vehicles are being cleaned and disinfected before and immediately after each service.
  • Luggage is sanitized before being placed in any vehicle
  • Increased cleaning of frequently touched surfaces in vehicles
  • Encourage passengers to use the rear seats and avoid the front seats to increase distance.
  • Minimize contact between the driver and passengers to ensure social distancing where possible


ARRIVAL:

 

  • Tosoani will handle the arrival experience with limited contact with guests. • Guest is offered hand sanitizer and to step on a disinfecting mat to clean their shoes • Guest is guided to room directly to complete check in at their room ( no need to sit at the front desk)
  • A welcome drink is offered and served at the moment as part of the arrival experience.
  • Tosoani will wear a mask at all times.


We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing.

In keeping with Marriott's Commitment to Clean, we have notice made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

 

  • Daily housekeeping service is provided when the guest is not present in the room
  • Turn down service is available upon request.
  • Your Tosoani (Butler) will schedule the room cleanliness based on your preferences.
  • Deep cleaning between guest stays.
  • Deep cleaning of high-touch items such as handles, knobs, pulls, and remote controls.
  • High-touch items such as magazines, pens and pads have been removed and are available upon request only.
  • All our housekeeping maids use new disposable gloves in each room.
  • All our housekeeping maids use face masks.
  • Mandatory for the guest to use face masks at indoor spaces, we also offer an amenity kit that includes: face masks, hand sanitizer and disinfecting wipes.
  • Hand sanitizer dispensers are placed throughout the hotel.
  • Reduce Ladies & Gentlemen room entry during stay.
  • Adjust housekeeping to limit entering guest room by asking the guests during the arrival experience preferred housekeeping service time and service frequency.
  • Service directory removed from room and is available on TV including QR codes for menu of restaurants and spa
  • Stock minibars upon guest arrival and restock minibar upon guest request only during the stay. Tap water is available in room

 

Room Amenities

 

  • Disinfectant wipes, mask and gel antibacterial are available in the room for every arriving guest as well as upon request


Every guest room is thoroughly cleaned and disinfected between each guest. We will continue to provide housekeeping services daily while you are away from the room. If you have any specific housekeeping preferences or would like to not receive housekeeping service during your stay, please contact guest services at any time.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

ALKEMIA SPA:
 

  • Alkemia Spa opens daily from 9 am to 6 pm. • Spa services are available by appointment. Please contact your Tosoani or concierge for additional information. Mandatory Mask at indoor spaces. • Limited access to wet areas • Repeat cleaning takes place between services or equipment usage.


FITNESS CENTER:
 

  • The Fitness Center is opened 24 hours on daily basis. Mandatory guest use of mask at indoor spaces.
  • Fitness machines are spaced for social distancing.
  • Hand sanitizer dispensers are placed in Fitness room
  • Sanitizing towels are provided for the same guests to clean the machines themselves. A gentleman is in the area to continue cleaning and disinfection of equipment
  • Amenities are individually packaged.


JEAN-MICHEL COUSTEAU'S AMBASSADORS OF THE ENVIRONMENT:
 

  • The Center is operating at 50 % capacity providing enough space to maintain a social distance between guest and environmentalists.
  • Increased sanitation and cleaning of frequently touched surfaces, equipment, vehicles and self-guided materials used.
  • Use of mask is mandatory for kids above 2 years old at all times. • Disinfectant wipes, mask and gel antibacterial are available.


BEACH & POOLS:
 

  • BEACH: Zadún beach is open for your enjoyment. Service is available daily from 10 am until 6 pm. 
  • Chair lounges are spaced for social distancing.
  • POOLS: Our family and adult-only pools, Alkemia Spa pool, and lap pool are open for our guests' enjoyment. We ask that you kindly allow our Ladies and Gentlemen to assist you in finding seating to ensure social distancing or arrange a private cabana during the stay. Poolside dining is available daily.
  • Cabanas are assigned for our ladies & gentlemen guests in first-come, first-served basis. All cabanas are sanitized between services
     

OFF PROPERTY ACTIVITIES:
 

  • We recommend booking activities or tours through our guest experience team so they can coordinate and confirm your tours off property since suppliers might have changed operations or work differently.
  • Dining is available off property however some restaurants have modified operations in order to comply with the government of the state of Baja California Sur's guidance. Restaurants must maintain an occupancy rate of 1 person per 13 feet and operate at no more than a 30% capacity while in stage 5 of Baja California Sur's color-coded reopening classification system.
  • Grocery stores and tour suppliers in the destination will kindly ask you to wear a mask when needed as an additional public health measure stated by the BCS government

RESTAURANTS: Please note all restaurants with remain open with limited access. Venues operate at 50% capacity to preserve social distancing. Tables are assigned to maintain the 6 ft. distance minimum between tables. Advanced reservation is required.

DINING:

 

  • Cultural Lounge: Daily Breakfast from 7 am to 11 am.

 

  • Humo: Is set in the heart of the property with an open kitchen and breathtaking views of the Sea of Cortez. Offering a traditional Latin American Parrilla and crudo bar. The restaurant offers both indoor and outdoor seating.
    • Open for dinner from 6 pm to 10:30 pm.

 

  • El Barrio: Offers Mexican-street-food-inspired dishes and an innovative celebration of Mexican cuisine.
    • Open for Lunch Monday through Sunday from 11 am to 5 pm.
    • Dinner on Saturdays at La Taqueria from 6pm to 10 pm.

 

  • Equis: Celebrating a map's notation of a special spot, in this case, where the desert meets the sea, Equis will be open daily from lunch to sunset, beckoning guests to unwind while enjoying an exotic selection of ceviches, catch-of-the day fare, and handcrafted cocktails. Enjoy outdoor seating or cabana service Monday through Sunday.
    • Bar: 10am to 6pm
    • Lunch 11am to 5pm, Saturday to Thursday. Friday closed for lunch
    • Fish Market dinner on Fridays from 6pm to 10pm

 

  • Candil: Our Agave Bar, nestled into the hillside with panoramic views of the sea, offers an almost mystical intimacy despite the wide spaces around it. Exquisitely handcrafted cocktails, specially focused on spirits with an agave origin, can be enjoyed beneath a luminous "sky" of hand-blown lanterns. Dinner: open daily from 5 pm to 10:30 pm.

 

IN ROOM DINING: Our culinary team is pleased to deliver your favorites through in-room dining available 24 hours. Guest personal space distance is maintained during room service delivery. Menu available on display TV in room with a QR code.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

 

  • Mobile Check-In/Check-Out. Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key. Forgo the front desk altogether and go straight to your guest room
  • Mobile Dining. Order your private, in-room dining through the app.
  • Mobile Guest Requests. Connect with us via the app to request items you would like delivered to your guest room.

 

Not a Marriott Bonvoy member? Enroll here.



Available benefits vary by location and membership tier.
  • Each property required to have a Cleanliness Champion to help lead the hotel's efforts around guest/associate safety and stays up to date on changing cleanliness needs and protocols.
  • Submit to temperature screening upon arrival for each shift.
  • Ladies & Gentlemen should wash hands frequently, using antibacterial soap and warm water (100°F / 38°C).
  • Hand sanitizer with at least 70% alcohol is available for Ladies & Gentlemen along the back of the house, in each department, common areas and high traffic areas.
  • Hands should be washed every 20 minutes for 20 seconds following proper hand washing techniques.
  • Screen temperature of Ladies & Gentlemen and vendors. Deny entry to those with a temperature of 100.4°F (38C) or above.
  • All Ladies & Gentlemen are equipped and must wear appropriate face coverings as part of the uniform.
  • Have received training on COVID 19 sanitation protocols