800 meters west of Herradura entrance, Herradura, Costa Rica 028-4023

Taking care of you.

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service.

We have also made a few adjustments to the services, amenities, and facilities available during your stay.

Here is what to expect during your stay at Los Suenos Marriott Ocean & Golf Resort.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates), and wearing face coverings whenever you're in public areas of the hotel. We do appreciate your support and understanding.
  • Signage throughout our hotels to remind guests to maintain social distancing.
  • Occupancy limits and seating capacities reductions in our restaurants in compliance with local and state mandates.
  • Partitions installed at front desks.
  • Partitions installed at food and beverage service lines.
  • Mobile check-in and key.
  • Mobile service requests.
  • Room service orders delivered right to your door via the Marriott Bonvoy™ mobile app.
  • No valet service is currently available for parking.
  • Temperature checks, automatic alcohol dispensers and shoe cleaning areas upon arrival at the Front Desk as well as all other outlets.
  • Contactless menus available at restaurants via QR Code.
  • All furniture re-arranged around pools to allow for distancing.
  • Fitness Center available with previous reservation to allow fewer customers per slot, Spa requires previous reservation.
  • Express check out available.

At Los Suenos Marriott Ocean & Golf Resort we have implemented all the hygiene and disinfection standards mandated by the brand and the local health authorities, hand in hand with the regulations of the Costa Rican Institute of Tourism.

Enhanced Public Space Cleaning.

 

  • We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as provided more hand sanitizing stations.
  • Staff members will wear face coverings, gloves, etc. based on the activities they are performing and based on direction by the local authorities.
  • We're utilizing electrostatic sprayers with hospital-grade disinfectants.
  • Temperature screening for associates and vendors at entry points.
  • Temperature screening for guests at entry points.
  • In-room coffee makers are not currently available, but guests can request contactless coffee delivery
  • Disinfectant wipes are available in the room for every arriving guest as well as upon request


Some of the implementations before the arrival of the guest include the following:

 

  • Advance communication of requirements and policies related to compliance with regulations in the hotel.
  • Contactless options including mobile check in and mobile key.
  • Variety of cleaning and disinfection methods you can choose from when booking to suit your needs.


Upon arrival:

 

  • Option to check in via Marriott Bonvoy app and activate Mobile Key.
  • Disinfection equipment for the luggage.
  • Temperature is taken.
  • Disinfection of footwear and hands.
  • Entry form is completed by guest.
  • Room assignment with distance between occupied rooms.


During the stay:

 

  • Minibar service and coffee maker offered upon request.
  • Information channel when turning on the TV includes QR codes with Directory of Services, Restaurant and Room Service delivery menus.
  • Option of room service with disposable packaging.
  • QR menu available in restaurants.
  • Visible reminder of distancing in all areas.
  • Alcohol dispensers in all public areas


Additional changes in cleaning patterns and tactics include:

 

  • Daily disinfection of all public areas of the hotel with electrostatic machine.
  • Disinfection of your room according to the option selected when making your reservation.
  • Placement of disinfection amenities including desinfectant wipes in the room.
  • Removal of literature and decorative pillows from the room.
  • Withdrawal of coffee maker and coffee from the rooms, available upon request.
  • Replacement of glass cups with disposable cups.
  • Coverage for TV remote control.
  • Ecolab certified products are used for disinfection.
  • More frequent desinfection in high contact areas.


Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will not provide housekeeping automatically every day. If you wish to receive daily housekeeping refresh service, please let our guest services team know. We will be happy to schedule service according to your preferences. Please note that if you are staying with us a bit longer, we will automatically clean your guest room after every 6th night.
Golf: Open, social distancing required.
Fitness Center: Open, prior reservation must be made due to capacity controls.
Outdoor pools: Open
Sibo Spa: Open from Friday to Sunday, prior reservation required.
Tennis courts: Open, prior reservation required.
Tortuga Kids Club: Open, capacity controls are enforced.
Meeting Rooms: Open, require prior reservation.

All amenities except jacuzzi are available, some with limited hours of operation.
  • Hacienda Kitchen open for breakfast daily.
  • Casa del Café open Friday to Sunday.
  • Zoe is open for lunch daily.
  • Bar8 is open for dinner daily.
  • 18&Greene is currently closed.

Temperature checks, automatic alcohol dispensers and shoe cleaning areas upon arrival at the restaurants. Reduced seating capacity is being observed to allow for social distancing, as well as more frequent cleaning and disinfecting of high contact areas.
Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.



Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

 

  • Mobile Check-In/Check-Out. Let us know via the app when you are planning to arrive and once you departed.

  • Mobile Key. Forgo the front desk altogether and go straight to your guest room

  • Mobile Dining. Order your private, in-room dining through the app.

  • Mobile Guest Requests. Connect with us via the app to request items you would like delivered to your guest room.


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Not a Marriott Bonvoy member? Enroll here.


 

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:
  • Breakfast.Continental breakfast available for Platinum Elite, Titanium Elite and Ambassador Elite when they choose breakfast option as a part of their welcome gift. Please note Continental Breakfast will be served per day, for the member + 1 additional guest.
  • Lounge Access: Not Applicable
  • Welcome Gift. Welcome gift for Platinum Elite, Titanium Elite and Ambassador Elite: 1,000 points per stay or F&B amenity per stay or breakfast in restaurant per day, member + 1 additional guest. Welcome gift for Gold Elites only: 500 points as a Welcome Gift per stay.
  • Late Check-Out.Late Check out without additional charge when request is made the morning of checkout. This benefit is based on availability. Applicable to all Marriott Bonvoy levels. Platinum Elite/Titanium Elite/Ambassador Elite members may check out as late as 4 p.m. Members can request late checkout via central reservations, at check-in, via mobile check-in or at any point during their stay. Hotels must confirm departure time at time of arrival. This benefit is based on availability
  • Mobile Check-In/Check-Out: Active for all Marriott Bonvoy Levels
  • Mobile Key: Active for all Marriott Bonvoy Levels
  • Mobile Dining: Not available at this time.
  • Mobile Guest Requests: Active for all Marriott Bonvoy Levels