1077 Ashford Avenue, San Juan, Puerto Rico 00907

Explore the world with confidence

At La Concha Renaissance San Juan Resort, we know that travel is an opportunity to pursue your curiosity with confidence and ease.

We've got you covered, especially considering the current circumstances surrounding the COVID-19 pandemic.

As part of Marriott International's family of brands, we have implemented a multi-pronged approach to meet the health and safety requirements of our "Commitment to Clean" standards.

We wanted to outline a few of the changes and enhancements you should expect during your stay - including changes to our amenities, services and facilities.

Here is what you can expect when you're with us.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates), and wearing face coverings whenever you're in indoor public areas of the hotel. We do appreciate your support and understanding.
  • Signage throughout our hotels to remind guests to maintain social distancing.
  • Occupancy limits and seating capacities reductions in our restaurants in compliance with local and state mandates.
  • Partitions installed at front desks and food and beverage service lines.
  • Food and beverage menus are available trough a QR code provided upon arrival.
  • Complimentary Wellness program and fitness sessions will be conducted outdoors.
Cleaning and sanitizing guest and work areas have always been essential to our standard of service. With the current state during this COVID-19 pandemic, we have updated our protocols for an effective sanitization and health program. All our team members have been properly trained and given clear instructions on correct hygiene and frequent hand-washing, procedures on how to respond in case of symptoms or a suspected case in the property.

In order to ensure our guests and team members safety our resort is currently limited to registered guests only. If you as a guest, have a companion, please notify our Front Desk staff beforehand. Upon arrival, our security team will be conducting a non-invasive temperature check with a thermal camera or non-contact thermometer.

Hand sanitizer dispensers will be placed at key entrances for guests and employees in areas such as driveways, reception, hotel lobby, casino, restaurant entrances, meeting spaces, elevator landing, pools, and exercise areas.

Our hotel uses cleaning products and protocols which meet EPA guidelines and are approved for use and effective against viruses, bacteria, and other airborne and blood borne pathogens. Here are some details on all our main areas cleaning procedures:

Public Space and Common Areas: The frequency of cleaning and sanitizing has been increased in all public spaces with an emphasis on frequent contact surfaces including, but not limited to: front desk check-in counters, bell desk, elevators and elevator buttons, door handles, public bathrooms, room keys and locks, ATMs, stair handrails, casino counters, gaming machines, gaming tables, gym equipment, dining surfaces and seating areas.

Guest Room: Optimum cleaning and sanitizing protocols are used to clean guest rooms, with emphasis on high-touch items including television remote controls, toilet seat and handle, door and furniture handles, water faucet, nightstands, telephones, in-room control panels, light switches, temperature control panels, alarm clocks, drape hooks, luggage racks and flooring.

Laundry: All bed linen and laundry will be washed at high temperature and in accordance with CDC guidelines. Dirty linen will be bagged in the guest room to eliminate excess contact while being transported to the laundry area.

Back of the House: The frequency of cleaning and sanitizing will also increase in high traffic back of house areas with an emphasis on employee dining areas, loading docks, offices, kitchen, security scanning podium, and training areas.

Shared Equipment: Shared tools equipment will be sanitized before, during and after each shift or anytime the equipment is transferred to a new employee. This includes: phones, radios, computers, communication devices, payment terminals, kitchen equipment, engineering tools, safety buttons, folios, cleaning equipment, keys, time clocks, and all other different contact items used throughout the resort.

Room Recovery Protocols: In the event of a suspected case of COVID-19, the guest room will be removed from service and quarantined; It will not be returned to service until an enhanced sanitization protocol by a licensed third-party is conducted.
Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will not provide housekeeping automatically every day. If you wish to receive daily housekeeping refresh service, please let us our guest services team know. We will be happy to make schedule service according to your preferences. Please note that if you are staying with us a bit longer, we will automatically clean your guest room after every 6th night.

Please contact our property for hours of operation and updates prior to your stay. As an additional safety measure, we have incorporated contactless tools through the resort.  


Our guests will be able to scan a unique QR code to review our available menus and order from our different food and beverage outlets. Currently, our food and beverages services available include service for Breakfast, Lunch and Dinner. In addition, we provide food and beverage service through our resort Pools, Beach and Lobby bar.

Hotel pools, Casino and Fitness Center are open following social distancing and safety rules with a limited capacity. Beach access and service is allowed.

 

Exclusive Wellness program continues with a special schedule for outdoor workouts and mindfulness sessions. All guided by our hotel's wellness instructor. We will continue following local regulations including island wide curfew that also applies to hotel guest , and hotel access will remain only for exclusive use of registered guests.

Breakfast, Lunch and Dinner options at the hotel restaurant and bars are available starting at 6:00am. Closing hours might vary. 

 

Guests can enjoy Continental Breakfast and much more at our grab-n-go style Aroma Café, daily A la carte Breakfast and weekend Brunch at The Loft Beachfront, daily lunch and dinner at Solera poolside Restaurant, Lobby bar or Serafina Restaurant. 


Daytime cocktails and lunch menu daily at any of our pools and beach starting at 11:00am. In Room Dining available daily. 

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

  • Mobile Check-In/Check-Out. Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key. Forgo the front desk altogether and go straight to your guest room
  • Mobile Dining. Order your private, in-room dining through the app.
  • Mobile Guest Requests. Connect with us via the app to request items you would like delivered to your guest room.

Not a Marriott Bonvoy member? Enroll here.


Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

  • Mobile Check-In/Check-Out: Mobile check-in available

The Governor of Puerto Rico passed an Executive Order implementing various measures to ensure the wellbeing and safety of the public and local residents. Tourism businesses and activities may operate from 5:00 a.m. to 12:00 a.m.

 

In addition, some regulations within this mandate and restrictions applied to our resort amenities. Please contact us directly to confirm if the regulations remain active prior to planning your future stay.
 

Puerto Rico is enforcing local measures developed by the Puerto Rico Tourism Company (PRTC), alongside U.S. Travel Association (USTA) guidelines, such as social distancing, and high standards of cleanliness in accordance with CDC and EPA guidelines. Masks are required in all indoor spaces, regardless of vaccination status. 

 

Beginning August 16th, vaccinations will be required for both employees and guests of all hotels, paradores, guesthouses, and short-term rentals across the Island. Those not vaccinated must present a negative PCR or antigen test taken within 72 hours of the beginning of their visit. Please also take into consideration the following:

 

  • If staying longer than one week, it is required to present negative tests on a weekly basis.
  • Those not vaccinated are required to present negative tests on a weekly basis.
  • Mask usage is a federal law on airplanes and in airports.

 

All arriving passengers to Puerto Rico's three open airports must complete an online Travel Declaration Form. Both international/not vaccinated travelers must also upload a negative PCR molecular or antigen COVID-19 test result to the portal. Please note:

 

  • Fully vaccinated travelers on domestic flights are required to upload official Vaccination Card, as proof of vaccination through the Travel Declaration Form portal. Travelers are required to upload their official vaccination card. A copy will not be accepted. 
  • Non-vaccinated travelers are required to provide evidence of either a PCR molecular or antigen COVID-19 test taken within 72 hours of arrival. If the traveler arrives without a test, they must upload either a PCR molecular or antigen COVID-19 test taken on the Island, within 48 hours of arrival, or they will receive a $300 fine. If the uploaded result is negative, the quarantine is lifted. If the result is positive, the person must isolate and follow the local isolation protocol at his/her own expense.
  • International travelers, regardless of vaccination status, are required to provide evidence of either a PCR molecular or antigen COVID-19 test taken within 72 hours of arrival. If the traveler arrives without a test, they will be required to upload either a PCR molecular or antigen COVID-19 test taken on the Island, within 48 hours of arrival, or they will receive a $300 fine. If the uploaded result is negative, the quarantine is lifted. If the result is positive, the person must isolate and follow the local isolation protocol at his/her own expense.

 

Note: Definition of Fully Vaccinated
One person is considered fully vaccinated two (2) weeks after the second dose was administered for the Pfizer or Moderna vaccines, or two (2) weeks after receiving the only dose of the Johnson & Johnson's Janssen vaccine. 

 

For more information please visit: https://www.discoverpuertorico.com/info/travel-guidelines
 

BEFORE GOING HOME - US AND CANADA NEGATIVE TEST REQUIREMENT 


Given Puerto Rico is a U.S. territory, the destination is excluded from the Centers for Disease Control and Prevention (CDC) requirement to provide a negative COVID-19 test result for persons traveling from Puerto Rico to the mainland United States.