1077 Ashford Avenue, San Juan, Puerto Rico 00907

Explore the world with confidence

At La Concha Renaissance San Juan Resort, we know that travel is an opportunity to pursue your curiosity with confidence and ease.

We've got you covered, especially considering the current circumstances surrounding the COVID-19 pandemic.

As part of Marriott International's family of brands, we have implemented a multi-pronged approach to meet the health and safety requirements of our "Commitment to Clean" standards.

We wanted to outline a few of the changes and enhancements you should expect during your stay - including changes to our amenities, services and facilities.

Here is what you can expect when you're with us.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates), and wearing face coverings whenever you're in public areas of the hotel. We do appreciate your support and understanding.
  • Signage throughout our hotels to remind guests to maintain social distancing.
  • Occupancy limits and seating capacities reductions in our restaurants in compliance with local and state mandates.
  • Partitions installed at front desks and food and beverage service lines.
  • Food and beverage menus are available trough a QR code provided upon arrival.
  • Complimentary Wellness program and fitness sessions will be conducted outdoors.
  • No valet service is currently available for parking.
Cleaning and sanitizing guest and work areas have always been essential to our standard of service. With the current state during this COVID-19 pandemic, we have updated our protocols for an effective sanitization and health program. All our team members have been properly trained and given clear instructions on correct hygiene and frequent hand-washing, procedures on how to respond in case of symptoms or a suspected case in the property.

In order to ensure our guests and team members safety our resort is currently limited to registered guests only. If you as a guest, have a companion, please notify our Front Desk staff beforehand. Upon arrival, our security team will be conducting a non-invasive temperature check with a thermal camera or non-contact thermometer.

Hand sanitizer dispensers will be placed at key entrances for guests and employees in areas such as driveways, reception, hotel lobby, casino, restaurant entrances, meeting spaces, elevator landing, pools, and exercise areas.

Our hotel uses cleaning products and protocols which meet EPA guidelines and are approved for use and effective against viruses, bacteria, and other airborne and blood borne pathogens. Here are some details on all our main areas cleaning procedures:

Public Space and Common Areas: The frequency of cleaning and sanitizing has been increased in all public spaces with an emphasis on frequent contact surfaces including, but not limited to: front desk check-in counters, bell desk, elevators and elevator buttons, door handles, public bathrooms, room keys and locks, ATMs, stair handrails, casino counters, gaming machines, gaming tables, gym equipment, dining surfaces and seating areas.

Guest Room: Optimum cleaning and sanitizing protocols are used to clean guest rooms, with emphasis on high-touch items including television remote controls, toilet seat and handle, door and furniture handles, water faucet, nightstands, telephones, in-room control panels, light switches, temperature control panels, alarm clocks, drape hooks, luggage racks and flooring.

Laundry: All bed linen and laundry will be washed at high temperature and in accordance with CDC guidelines. Dirty linen will be bagged in the guest room to eliminate excess contact while being transported to the laundry area.

Back of the House: The frequency of cleaning and sanitizing will also increase in high traffic back of house areas with an emphasis on employee dining areas, loading docks, offices, kitchen, security scanning podium, and training areas.

Shared Equipment: Shared tools equipment will be sanitized before, during and after each shift or anytime the equipment is transferred to a new employee. This includes: phones, radios, computers, communication devices, payment terminals, kitchen equipment, engineering tools, safety buttons, folios, cleaning equipment, keys, time clocks, and all other different contact items used throughout the resort.

Room Recovery Protocols: In the event of a suspected case of COVID-19, the guest room will be removed from service and quarantined; It will not be returned to service until an enhanced sanitization protocol by a licensed third-party is conducted.

Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will not provide housekeeping automatically every day. If you wish to receive daily housekeeping refresh service, please let us our guest services team know. We will be happy to make schedule service according to your preferences. Please note that if you are staying with us a bit longer, we will automatically clean your guest room after every 6th night.

Certain hotel services are limited. Please contact our Front Desk team for hours of operation and updates during your stay. As an additional safety measure, we have eliminated menu handling throughout the resort. Our guests will be able to scan a unique QR code to review our available menus and order from our different food and beverage outlets. Currently, our food and beverages services available are the following:

Restaurants and bars are available between 6:00am to 10:00pm for our guests to enjoy Breakfast, Lunch and Dinner options.

Hotel pools, Casino and Fitness Center are open following social distancing and safety rules with a limited capacity. Beach access and service is allowed, masks must be wear by visitors at all time when not inside the water.

 

Exclusive Wellness program continues with a special schedule for outdoor workouts and mindfulness sessions. All guided by our hotel's wellness instructor. We will continue following local regulations including island wide curfew that also applies to hotel guest , and hotel access will remain only for exclusive use of registered guests.

Breakfast, Lunch and Dinner options at the hotel restaurant and bars will be available from 6:00am to 10:00pm
Serafina Restaurant available daily from 11:00am to 10:00pm

*Guests can order and review menus online through a QR code provided upon arrival. Takeaway and/or seating options are available for all guests following social distancing protocols and reduced capacity following local mandates.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

  • Mobile Check-In/Check-Out. Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key. Forgo the front desk altogether and go straight to your guest room
  • Mobile Dining. Order your private, in-room dining through the app.
  • Mobile Guest Requests. Connect with us via the app to request items you would like delivered to your guest room.

Not a Marriott Bonvoy member? Enroll here.



Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

  • Mobile Check-In/Check-Out: Mobile check-in available
The Governor of Puerto Rico passed an Executive Order implementing various measures to ensure the wellbeing and safety of the public and local residents. There is a curfew in place, and it applies to everyone including hotel guests from 10:00pm to 5:00am. no one is allowed to transit outside the hotel, unless there is an emergency. In addition, some regulations within this mandate and restrictions applied to our resort amenities. Please contact us directly to confirm if the regulations remain active prior to planning your future stay.