500 Alhambra en Granada Boulevard, Caguas, Puerto Rico Puerto Rico 00726

Rest Assured

At Four Points by Sheraton Caguas Real Hotel & Casino, we live by the Golden Rule. Treating others like we'd like to be treated. It has always been our guiding principle.

That passion holds true now more than ever. As part of Marriott International's family of brands, we have implemented a multi-pronged approach to meet the health and safety requirements of our "Commitment to Clean" standards. These new protocols and elevated practices ensure high standards of cleanliness with a continued passion for service.

Taking great care of you starts with letting you know what to expect during your stay. Here are some of the steps we are taking and changes we have made to our amenities, services and facilities during your stay at Four Points by Sheraton Caguas Real Hotel & Casino.

Let us introduce you to what to expect.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Fully vaccinated guests are no longer required to wear face coverings or social distance in indoor or outdoor areas of the hotel, unless required by local law. We ask that unvaccinated guests continue to wear face coverings and practice social distancing when they are in public spaces inside the hotel.
At Marriott International we take standards for hygiene and cleanliness very seriously and are taking steps to protect the safety of our guest and associates.

We appreciate all or guest observing social distancing at all times and wear a face mask in the public areas of the hotel.

USE OF FACEMASKS
For the protection of guests and associates, all our associates are wearing facemasks. This will provide them with added confidence to serve our guests to Marriott standards.

ELEVATOR ETIQUETTE
To assist with the social distancing protocol when using elevators, we have set appropriate signage with the 6ft distance rule. We ask that only one person or family at a time enter the elevator.

FRONT DESK PROTECTIVE GUARDS
A simple plexiglass protective guard has been put in place at the front desk to help prevent the spread of droplets from one individual to another.

HAND SANITIZING
We encourage our guests to wash their hands often with soapy water. The WHO and CDC recommend washing our hands for 20 seconds. For your convenience when hand washing is not possible, we have placed hand sanitizer in predominant spaces around the hotel's public spaces for all our guests to use regularly.

MAINTAINING SOCIAL DISTANCING:
It is strongly encouraged for our guests to practice social distancing and keep at least 6ft (2 meters) space from other guests and associates. This is especially important in common areas where guests typically gather, such as the lobby, front desk, elevators and restaurants.

RESPIRATORY HYGIENE
Following good respiratory hygiene is also strongly recommended, which means covering your mouth and nose with your bent elbow or a tissue when coughing or sneezing.
In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

Enhanced Public Space Cleaning
We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as provided more hand sanitizing stations.

Personal Protective Equipment (PPE)
Staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. Guests are required to wear personal face coverings in public areas.

Electrostatic Spraying
We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.

Temperature screening for our associates as well as vendors at any entry points.

All our staff has been properly trained as to enhance cleaning protocols, in addition to constant training on related topics such as proper use of chemicals and cleaning processes in the rooms and public areas.

Full Housekeeping service will be provided every 3rd day to minimize entry to guestroom. Amenities, linen and terry are provided upon request, if needed.

As part of our practices we remove ALL linen and amenities from the room after each guest departure, we then proceed with the regular cleaning of the room in compliance with all our Marriott standards, once this cleaning is completed, we add a disinfecting process with the appropriate chemicals, focusing specially in all highly touch point or areas, such as table top, handle, switches, remote, lamps etc.. After each room is done with both processes, a proper inspection is followed to ensure full compliance before making the room available back in inventory for our next guest.

The housekeeper will leave a note in the nightstand certifying with her/his name, date and time that this room was completely disinfected using all the guidelines and protocols.

In the public areas in addition to our regular cleaning process; we added staff in charge of only disinfecting all high touch point throughout the hotel with special focus on the lobby area, elevators and bathrooms; ensuring that all table tops, Front Desk counter, entrance handles, bathroom faucets, elevator buttons etc.. are constantly disinfected through the day. At the end of the day in the overnight shift we complement our disinfection process with the use of an Electrostatic sprayer.

Room Amenities
• Disinfectant wipes are available in the room for every arriving guest as well as upon request
• Non-essential items, such as pens, notepads, magazines, among others, have been removed from guestrooms, but can be provided upon request.
• In-room coffee makers are not currently available.
• In Room Dining delivery services are currently not available.

Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will not provide housekeeping automatically every day. If you wish to receive daily housekeeping refresh service, please let our guest services team know. We will be happy to schedule service according to your preferences. Please note that if you are staying with us a bit longer, we will automatically clean your guest room after every 6th night.
Social distancing has disrupted many public services, including certain services at hotels. Despite these new and important guidelines, it is our goal to make your stay as welcoming and comfortable as possible.

CASINO REAL
Open at from 6:00 AM to 2:00 AM. Cleaning and disinfection protocol are followed.

POOL SERVICES
Open from 9:00 AM to 9:00 PM. Cleaning and disinfection protocol are followed.

FITNESS CENTER
Is open subject to availability.

VALET PARKING
Currently not available.
La Central Store Grab & Go
Grab and Go pre-packed food and beverages available 24 hours.

La Central Eatery & Bar
Meal services, beverages and snacks are available from:

11:00 AM to 6:30 PM
Monday thru Thursday
Lunch and Dinner

8:00 AM to 8:00 PM
Friday, Saturday & Sunday
Breakfast, Lunch & Dinner

(Seating subject to availability)
Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:
 
  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you have departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

Not a Marriott Bonvoy member? Enroll here.

 

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: Available for all tiers that apply.
  • Welcome Gift: Available for all tiers that apply.
  • Late Check-Out: Available for all tiers that apply.
  • Mobile Check-In/Check-Out: Available for all tiers that apply.
  • Mobile Guest Requests: Available for all tiers that apply.
The World Travel and Tourism Council (WTTC) granted its Safe Travels Stamp to the Puerto Rico Tourism Company (PRTC), making Puerto Rico the first U.S. destination to be included in the certification program created by the prestigious international organization.

The Safe Travels Stamp program was established by the WTTC in order to assist destinations increase consumers' confidence levels and better prepare them to restart the travel and tourism sector on a local and global scale. The certification is given to destinations and tourism-related businesses that comply with the organization's standards and therefore, guarantee the reactivation of Tourism in a safe and secure manner. The stamp allows travelers to clearly identify airports, hotels, restaurants, airlines, cruise ships, ground transportation operators, and other businesses that uphold the hygiene and sanitation best practices and standards required from members of the program.

Our hotel has been certified and received the certification seal in compliance with this program.

Puerto Rico is enforcing local measures developed by the Puerto Rico Tourism Company (PRTC), alongside U.S. Travel Association (USTA) guidelines, such as social distancing, and high standards of cleanliness in accordance with CDC and EPA guidelines. Masks are required in all indoor spaces, regardless of vaccination status.

Beginning August 16th, vaccinations will be required for both employees and guests of all hotels, paradores, guesthouses, and short-term rentals across the Island. Those not vaccinated must present a negative PCR or antigen test taken within 72 hours of the beginning of their visit.

Guests: It is a national mandate that all guests must be properly inoculated with any of the three vaccines authorized by the FDA (Janssen (J&J), Moderna or Pfizer) in order to be allowed in the facilities.
Guests that fail to present either the proper vaccination proof or the negative COVID-19 test within 72 hours of check in, cannot be permitted to remain in the facilities.

Please also take into consideration the following:

 

  • If staying longer than one week, it is required to present negative tests on a weekly basis.
  • Those not vaccinated are required to present negative tests on a weekly basis.
  • Mask usage is a federal law on airplanes and in airports.


All arriving passengers to Puerto Rico's three open airports must complete an online Travel Declaration Form. Both international/not vaccinated travelers must also upload a negative PCR molecular or antigen COVID-19 test result to the portal. Please note:

 

  • Fully vaccinated travelers on domestic flights are required to upload official Vaccination Card, as proof of vaccination through the Travel Declaration Form portal. Travelers are required to upload their official vaccination card. A copy will not be accepted.
  • Non-vaccinated travelers are required to provide evidence of either a PCR molecular or antigen COVID-19 test taken within 72 hours of arrival. If the traveler arrives without a test, they must upload either a PCR molecular or antigen COVID-19 test taken on the Island, within 48 hours of arrival, or they will receive a $300 fine. If the uploaded result is negative, the quarantine is lifted. If the result is positive, the person must isolate and follow the local isolation protocol at his/her own expense.
  • International travelers, regardless of vaccination status, are required to provide evidence of either a PCR molecular or antigen COVID-19 test taken within 72 hours of arrival. If the traveler arrives without a test, they will be required to upload either a PCR molecular or antigen COVID-19 test taken on the Island, within 48 hours of arrival, or they will receive a $300 fine. If the uploaded result is negative, the quarantine is lifted. If the result is positive, the person must isolate and follow the local isolation protocol at his/her own expense.

 

Note: Definition of Fully Vaccinated
One person is considered fully vaccinated two (2) weeks after the second dose was administered for the Pfizer or Moderna vaccines, or two (2) weeks after receiving the only dose of the Johnson & Johnson's Janssen vaccine.

For more information please visit: https://www.discoverpuertorico.com/info/travel-guidelines

BEFORE GOING HOME - US AND CANADA NEGATIVE TEST REQUIREMENT
Given Puerto Rico is a U.S. territory, the destination is excluded from the Centers for Disease Control and Prevention (CDC) requirement to provide a negative COVID-19 test result for persons traveling from Puerto Rico to the mainland United States.