500 Alhambra en Granada Boulevard, Caguas, Puerto Rico Puerto Rico 00726

Rest Assured

At Four Points by Sheraton Caguas Real Hotel & Casino, we live by the Golden Rule. Treating others like we’d like to be treated. It has always been our guiding principle.

That passion holds true now more than ever. As part of Marriott International's family of brands, we have implemented a multi-pronged approach to meet the health and safety requirements of our "Commitment to Clean" standards. These new protocols and elevated practices ensure high standards of cleanliness with a continued passion for service.

Taking great care of you starts with letting you know what to expect during your stay. Here are some of the steps we are taking and changes we have made to our amenities, services and facilities during your stay at Four Points by Sheraton Caguas Real Hotel & Casino.

Let us introduce you to what to expect.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility.  Please join us in our efforts to continue to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates).  We appreciate your support and understanding.
At Marriott International we take standards for hygiene and cleanliness very seriously and are taking steps to protect the safety of our guest and associates.

We appreciate all or guest observing social distancing at all times and wear a face mask in the public areas of the hotel.

USE OF FACEMASKS
For the protection of guests and associates, all our associates are wearing facemasks. This will provide them with added confidence to serve our guests to Marriott standards.

ELEVATOR ETIQUETTE
To assist with the social distancing protocol when using elevators, we have set appropriate signage with the 6ft distance rule. We ask that only one person or family at a time enter the elevator.

FRONT DESK PROTECTIVE GUARDS
A simple plexiglass protective guard has been put in place at the front desk to help prevent the spread of droplets from one individual to another.

HAND SANITIZING
We encourage our guests to wash their hands often with soapy water. The WHO and CDC recommend washing our hands for 20 seconds. For your convenience when hand washing is not possible, we have placed hand sanitizer in predominant spaces around the hotel’s public spaces for all our guests to use regularly.

MAINTAINING SOCIAL DISTANCING:
It is strongly encouraged for our guests to practice social distancing and keep at least 6ft (2 meters) space from other guests and associates. This is especially important in common areas where guests typically gather, such as the lobby, front desk, elevators and restaurants.

RESPIRATORY HYGIENE
Following good respiratory hygiene is also strongly recommended, which means covering your mouth and nose with your bent elbow or a tissue when coughing or sneezing.
In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

Enhanced Public Space Cleaning
We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as provided more hand sanitizing stations.

Personal Protective Equipment (PPE)
Staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. Guests are required to wear personal face coverings in public areas.

Electrostatic Spraying
We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.

Temperature screening for our associates as well as vendors at any entry points.

All our staff has been properly trained as to enhance cleaning protocols, in addition to constant training on related topics such as proper use of chemicals and cleaning processes in the rooms and public areas.

Full Housekeeping service will be provided every 3rd day to minimize entry to guestroom. Amenities, linen and terry are provided upon request, if needed.

As part of our practices we remove ALL linen and amenities from the room after each guest departure, we then proceed with the regular cleaning of the room in compliance with all our Marriott standards, once this cleaning is completed, we add a disinfecting process with the appropriate chemicals, focusing specially in all highly touch point or areas, such as table top, handle, switches, remote, lamps etc.. After each room is done with both processes, a proper inspection is followed to ensure full compliance before making the room available back in inventory for our next guest.

The housekeeper will leave a note in the nightstand certifying with her/his name, date and time that this room was completely disinfected using all the guidelines and protocols.

In the public areas in addition to our regular cleaning process; we added staff in charge of only disinfecting all high touch point throughout the hotel with special focus on the lobby area, elevators and bathrooms; ensuring that all table tops, Front Desk counter, entrance handles, bathroom faucets, elevator buttons etc.. are constantly disinfected through the day. At the end of the day in the overnight shift we complement our disinfection process with the use of an Electrostatic sprayer.

Room Amenities
• Disinfectant wipes are available in the room for every arriving guest as well as upon request
• Non-essential items, such as pens, notepads, magazines, among others, have been removed from guestrooms, but can be provided upon request.
• In-room coffee makers are not currently available.
• In Room Dining delivery services are currently not available.

Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will not provide housekeeping automatically every day. If you wish to receive daily housekeeping refresh service, please let our guest services team know. We will be happy to schedule service according to your preferences. Please note that if you are staying with us a bit longer, we will automatically clean your guest room after every 6th night.
Social distancing has disrupted many public services, including certain services at hotels. Despite these new and important guidelines, it is our goal to make your stay as welcoming and comfortable as possible.

CASINO REAL
Open from 6:00 AM to 12:00 AM. Cleaning and disinfection protocol are followed.

POOL SERVICES
Open from 9:00 AM to 9:00 PM. Cleaning and disinfection protocol are followed.

FITNESS CENTER
Is open subject to availability.

VALET PARKING
Currently not available.
La Central Store Grab & Go
Grab and Go pre-packed food and beverages available 24 hours.

La Central Eatery & Bar
Meal services, beverages and snacks are available from:

11:00 AM to 6:30 PM
Monday thru Thursday
Lunch and Dinner

8:00 AM to 8:00 PM
Friday, Saturday & Sunday
Breakfast, Lunch & Dinner

(Seating subject to availability)
Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:
 
  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you have departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

Not a Marriott Bonvoy member? Enroll here.

 

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: Available for all tiers that apply.
  • Welcome Gift: Available for all tiers that apply.
  • Late Check-Out: Available for all tiers that apply.
  • Mobile Check-In/Check-Out: Available for all tiers that apply.
  • Mobile Guest Requests: Available for all tiers that apply.
The World Travel and Tourism Council (WTTC) granted its Safe Travels Stamp to the Puerto Rico Tourism Company (PRTC), making Puerto Rico the first U.S. destination to be included in the certification program created by the prestigious international organization.

The Safe Travels Stamp program was established by the WTTC in order to assist destinations increase consumers' confidence levels and better prepare them to restart the travel and tourism sector on a local and global scale. The certification is given to destinations and tourism-related businesses that comply with the organization's standards and therefore, guarantee the reactivation of Tourism in a safe and secure manner. The stamp allows travelers to clearly identify airports, hotels, restaurants, airlines, cruise ships, ground transportation operators, and other businesses that uphold the hygiene and sanitation best practices and standards required from members of the program.

Our hotel has been certified and received the certification seal in compliance with this program.

Those visiting Puerto Rico should reference local measures aimed at keeping travelers and residents safe, such as social distancing, and high standards of cleanliness.

Masks are no longer mandatory on the Island with the exception of events hosting over 1,000 people. However, masks are still recommended for situations where vaccination status cannot be guaranteed. Individual establishments reserve the right to implement their own requirements surrounding masks and COVID-19 protocols, and visitors are encouraged to contact businesses directly.
 

 

 

Island Arrival 

Mask usage is highly recommended on airplanes and in airports. For questions regarding the airport entry process, travelers should contact the Health Department at 939-592-5115 or infoviajeros@salud.pr.gov.

 

The latest protocol updates:

Domestic travelers are not required to present proof of vaccination, or a negative COVID-19 test prior to arrival on the Island.
International travelers are not required to provide a negative COVID-19 test result upon entry. However, international travelers that are neither U.S. citizens nor permanent residents must still present proof of vaccination.

 

Air Travel

Travelers arriving on domestic flights:

Domestic travelers are not required to provide proof of vaccination or negative test prior to arriving on the Island.

Travelers arriving on international flights:

As of June 12th, international travelers are no longer required to present a negative COVID-19 test prior to traveling, regardless of vaccination status or citizenship, in accordance with CDC guidelines. However, international travelers that are neither U.S. citizens nor permanent residents must still present proof of vaccination.

 

Cruise Operations

Port of Calls (Transit Call/Cruise Port Visit):

For ships to be permitted entry to Puerto Rico, all guests 12 years of age or older must be fully vaccinated with an FDA  or WHO vaccine. Unvaccinated passengers cannot disembark in Puerto Rico except for children under 12 years of age. 
Please check with cruise operators for their most up-to-date COVID protocols and regulations, as many operators require proof of vaccination prior to boarding and have specific testing requirements.
 

 

Home Port Operations (Starting or ending your cruise):

All guests arriving via air to Puerto Rico to board a cruise ship must follow the air-entry protocols outlined, which may vary based on vaccination status and point of origin (international or domestic).
Check with the cruise operator for their most up-to-date COVID protocols for cruise embarkation, including cruise line vaccination and testing requirements.
 

Things to Know: On the Island
New protocol updates for on-Island operations as of March 10th include:

Masks are not mandatory on the Island for both indoor and outdoor settings with fewer than 1,000 people. However, they are recommended in situations where vaccination status cannot be guaranteed. 
There are no capacity limits for establishments on the Island. Patrons are not required to present proof of vaccination or a negative test result upon entry to businesses. However, as always, individual establishments reserve the right to implement their own health and safety requirements.

  • Mask Usage

Masks are highly recommended on all public transportation, including all ferries operating to and from Vieques and Culebra. 
Masks are no longer mandatory on the Island with the exception of events hosting over 1,000 attendees.  However, they are recommended in situations where vaccination status cannot be guaranteed.

  • Beaches

Public beaches, natural reserves, and marinas are open, following social distancing recommendations. Visitors should connect with tour operators directly for additional information about operation status and specific protocols.

  • Lodging

Guests do not need to present proof of vaccination or a negative test result upon arrival to hotels, paradores, guesthouses, and short-term rentals across the Island, however, individual properties reserve the right to implement any specific measures.
Visitors should connect with their lodging property directly for additional information about operation status and specific protocols.

  • Dining

Guests of dining establishments do not need to provide proof of vaccination or a negative test. Establishments are operating at full capacity.

  • Businesses & Other Establishments

Masks are not mandatory in private and public spaces with the exception of events hosting over 1,000 people. However, they are recommended in situations where vaccination status cannot be guaranteed. 
Establishments reserve the right to require masks for patrons and employees.

  • Events

Masks are required at all events with over 1,000 attendees.
Sporting events and recreational activities are permitted, following local guidelines.
Venues are operating at full capacity.
Attendees of concerts and shows at the below venues regardless of event size, are required to show proof of vaccination or a negative COVID-19 test result taken at least 72 hours prior:
Coliseo de Puerto Rico
Puerto Rico Convention Center
The Coca-Cola Music Hall
Proof of vaccination with the first two doses will be sufficient and will not require the booster.
 

Things to Know: Leaving the Island
Testing Upon Return to Mainland 

Puerto Rico is a U.S. territory and excluded from the CDC requirement to provide a negative COVID-19 test result to return to the mainland United States. Quarantine mandates, recommendations, and entry requirements may vary by state. A continuous assessment of the situation in Puerto Rico and in the United States influences Island-wide orders that prioritize the health and safety of residents and visitors. For travel recommendations provided by the CDC.

 

Testing for Travel to Other Destinations
Quarantine mandates, recommendations, and entry requirements may vary by country.

For more information please visit: https://www.discoverpuertorico.com/info/travel-guidelines