500 Alhambra en Granada Boulevard, Caguas, Puerto Rico Puerto Rico 00726

Rest Assured

At Four Points by Sheraton Caguas Real Hotel & Casino, we live by the Golden Rule. Treating others like we’d like to be treated. It has always been our guiding principle.

That passion holds true now more than ever. As part of Marriott International's family of brands, we have implemented a multi-pronged approach to meet the health and safety requirements of our "Commitment to Clean" standards. These new protocols and elevated practices ensure high standards of cleanliness with a continued passion for service.

Taking great care of you starts with letting you know what to expect during your stay. Here are some of the steps we are taking and changes we have made to our amenities, services and facilities during your stay at Four Points by Sheraton Caguas Real Hotel & Casino.

Let us introduce you to what to expect.
show more

Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Fully vaccinated guests are no longer required to wear face coverings or social distance in indoor or outdoor areas of the hotel, unless required by local law. We ask that unvaccinated guests continue to wear face coverings and practice social distancing when they are in public spaces inside the hotel.
At Marriott International we take standards for hygiene and cleanliness very seriously and are taking steps to protect the safety of our guest and associates.

We appreciate all or guest observing social distancing at all times and wear a face mask in the public areas of the hotel.

For the protection of guests and associates, all our associates are wearing facemasks. This will provide them with added confidence to serve our guests to Marriott standards.

To assist with the social distancing protocol when using elevators, we have set appropriate signage with the 6ft distance rule. We ask that only one person or family at a time enter the elevator.

A simple plexiglass protective guard has been put in place at the front desk to help prevent the spread of droplets from one individual to another.

We encourage our guests to wash their hands often with soapy water. The WHO and CDC recommend washing our hands for 20 seconds. For your convenience when hand washing is not possible, we have placed hand sanitizer in predominant spaces around the hotel’s public spaces for all our guests to use regularly.

It is strongly encouraged for our guests to practice social distancing and keep at least 6ft (2 meters) space from other guests and associates. This is especially important in common areas where guests typically gather, such as the lobby, front desk, elevators and restaurants.

Following good respiratory hygiene is also strongly recommended, which means covering your mouth and nose with your bent elbow or a tissue when coughing or sneezing.
In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

Enhanced Public Space Cleaning
We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as provided more hand sanitizing stations.

Personal Protective Equipment (PPE)
Staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. Guests are required to wear personal face coverings in public areas.

Electrostatic Spraying
We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.

Temperature screening for our associates as well as vendors at any entry points.

All our staff has been properly trained as to enhance cleaning protocols, in addition to constant training on related topics such as proper use of chemicals and cleaning processes in the rooms and public areas.

Full Housekeeping service will be provided every 3rd day to minimize entry to guestroom. Amenities, linen and terry are provided upon request, if needed.

As part of our practices we remove ALL linen and amenities from the room after each guest departure, we then proceed with the regular cleaning of the room in compliance with all our Marriott standards, once this cleaning is completed, we add a disinfecting process with the appropriate chemicals, focusing specially in all highly touch point or areas, such as table top, handle, switches, remote, lamps etc.. After each room is done with both processes, a proper inspection is followed to ensure full compliance before making the room available back in inventory for our next guest.

The housekeeper will leave a note in the nightstand certifying with her/his name, date and time that this room was completely disinfected using all the guidelines and protocols.

In the public areas in addition to our regular cleaning process; we added staff in charge of only disinfecting all high touch point throughout the hotel with special focus on the lobby area, elevators and bathrooms; ensuring that all table tops, Front Desk counter, entrance handles, bathroom faucets, elevator buttons etc.. are constantly disinfected through the day. At the end of the day in the overnight shift we complement our disinfection process with the use of an Electrostatic sprayer.

Room Amenities
• Disinfectant wipes are available in the room for every arriving guest as well as upon request
• Non-essential items, such as pens, notepads, magazines, among others, have been removed from guestrooms, but can be provided upon request.
• In-room coffee makers are not currently available.
• In Room Dining delivery services are currently not available.

Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will not provide housekeeping automatically every day. If you wish to receive daily housekeeping refresh service, please let our guest services team know. We will be happy to schedule service according to your preferences. Please note that if you are staying with us a bit longer, we will automatically clean your guest room after every 6th night.
Social distancing has disrupted many public services, including certain services at hotels. Despite these new and important guidelines, it is our goal to make your stay as welcoming and comfortable as possible.

Open from 6:00 AM to 12:00 AM. Cleaning and disinfection protocol are followed.

Open from 9:00 AM to 9:00 PM. Cleaning and disinfection protocol are followed.

Is open subject to availability.

Currently not available.
La Central Store Grab & Go
Grab and Go pre-packed food and beverages available 24 hours.

La Central Eatery & Bar
Meal services, beverages and snacks are available from:

11:00 AM to 6:30 PM
Monday thru Thursday
Lunch and Dinner

8:00 AM to 8:00 PM
Friday, Saturday & Sunday
Breakfast, Lunch & Dinner

(Seating subject to availability)
Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:
  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you have departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

Not a Marriott Bonvoy member? Enroll here.


Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:


  • Breakfast: Available for all tiers that apply.
  • Welcome Gift: Available for all tiers that apply.
  • Late Check-Out: Available for all tiers that apply.
  • Mobile Check-In/Check-Out: Available for all tiers that apply.
  • Mobile Guest Requests: Available for all tiers that apply.
The World Travel and Tourism Council (WTTC) granted its Safe Travels Stamp to the Puerto Rico Tourism Company (PRTC), making Puerto Rico the first U.S. destination to be included in the certification program created by the prestigious international organization.

The Safe Travels Stamp program was established by the WTTC in order to assist destinations increase consumers' confidence levels and better prepare them to restart the travel and tourism sector on a local and global scale. The certification is given to destinations and tourism-related businesses that comply with the organization's standards and therefore, guarantee the reactivation of Tourism in a safe and secure manner. The stamp allows travelers to clearly identify airports, hotels, restaurants, airlines, cruise ships, ground transportation operators, and other businesses that uphold the hygiene and sanitation best practices and standards required from members of the program.

Our hotel has been certified and received the certification seal in compliance with this program.

Those visiting Puerto Rico should reference local measures developed by the Puerto Rico Tourism Company (PRTC) to keep travelers and residents safe, such as social distancing and high standards of cleanliness. Masks are required indoors, regardless of vaccination status. Those unvaccinated or between the ages of 2 and 11 must also wear masks in public areas when unable to social distance.

New Protocol Updates

As of December 22nd, 2021, those attending mass events (both indoors and outdoors taking place at theaters, amphitheaters, coliseums, stadiums, and convention centers) will be required to present proof of vaccination with an FDA or WHO-approved vaccine and also a negative COVID test taken in the 48 hours prior to the event. 
As of December 27th, 2021, all establishments serving food or drinks must require proof of vaccination or a negative test taken 48 hours prior to arrival. 

As of December 27th, 2021, all passengers arriving on domestic flights are required to show a negative test result taken within 48 hours before arrival time, regardless of vaccination status. Passengers arriving without a test will have 48 hours to take one upon arrival or be subject to a fine. Unvaccinated travelers must quarantine for 7 days after arriving, regardless of whether they have a negative test result. 

Until January 31st, 2022, those between 5 and 11 years old will be allowed to attend large indoor events by providing negative COVID-19 test results taken no more than 48 hours prior to the event. Starting February 1, 2022, this age range will be subject to the same guidelines as adults, requiring proof of vaccination and negative test results taken within 48 hours prior to the event upon entry. Children under 5 years of age will not be allowed to attend large-scale events, even with negative results,  except when permitted by the Department of Health. 

Starting December 30th, 2021, all restaurants, bars, theaters, stadiums, coliseums, convention centers, casinos, and any establishment that serves prepared food or drinks will limit capacity to 50% for indoor events/operations, and 75% for outdoor events/operations.

It is essential for you to familiarize yourself with Puerto Rico's new entry requirements prior to your travel date.

To safeguard residents and visitors of Puerto Rico, effective December 27, 2021, all travelers arriving from a domestic or international destination into Puerto Rico are required to present proof of complete vaccination by providing the official vaccination card upon arrival.

-  In conjunction with the required vaccination, a COVID test must be completed within 48 hours of traveling to the island; providing proof of negative results upon arrival at airport.
all travelers are required to complete a travel declaration form from the Puerto Rico Health Department; once completed a unique Puerto Rico identification number will be provided to each individual and required to be shared with the hotel upon check-in.
-  If a traveler wishes to enter Puerto Rico who is not fully vaccinated, a 7-day quarantine is required, regardless of a negative result. In addition, the traveler is required to present a negative COVID test, taken no more than 48 hours prior to arriving to the Island as well as complete a travel declaration form by the Puerto Rico Health Department.

For more information please visit: https://www.discoverpuertorico.com/info/travel-guidelines