7012 Boca de Cangrejos Avenue, Isla Verde, Carolina, Puerto Rico 00979

Rest Assured

At Courtyard Isla Verde Beach Resort, we live by the Golden Rule. Treating others like we’d like to be treated. It has always been our guiding principle.

That passion holds true now more than ever. As part of Marriott International's family of brands, we have implemented a multi-pronged approach to meet the health and safety requirements of our "Commitment to Clean" standards. These new protocols and elevated practices ensure high standards of cleanliness with a continued passion for service.

Taking great care of you starts with letting you know what to expect during your stay. Here are some of the steps we are taking and changes we have made to our amenities, services and facilities during your stay at Courtyard Isla Verde Beach Resort.

Let us introduce you to what to expect.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility.  Please join us in our efforts to continue to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates).  We appreciate your support and understanding.

Signage is visible throughout our hotel to remind guests to maintain social distancing, occupancy limits and seating capacities reductions in our restaurants in compliance with local and state mandates.


Partitions are installed at front desk and food and beverage service lines.

 

Self-parking and valet service is available for all guests.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms.
These include:

Pre-Arrival Information:
Pre-Arrival email is sent to guests with cleanliness protocols.

Enhanced Public Space Cleaning:
We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as provided hand sanitizing stations.

Personal Protective Equipment (PPE):
Staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and required on direction by the local authorities.
Guests personal face coverings are mandatory.

Electrostatic Spraying:
We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.

Room Amenities:

In room, coffee is available.
Disinfectant wipes are available in the room for every arriving guest as well as upon request.

Housekeeping Service:
Every guest room is thoroughly cleaned and disinfected prior to your arrival.
During your stay, we will not provide housekeeping automatically every day.
If you wish to receive daily housekeeping refresh service, please let us our guest services team know.
We are available to make a service schedule according to your preferences.
Please note that if you are staying with us a bit longer, we will automatically clean your guest room after every 7th night.


Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will not provide housekeeping automatically every day. If you wish to receive daily housekeeping refresh service, please let our guest services team know. We will be happy to schedule service according to your preferences. Please note that if you are staying with us a bit longer, we will automatically clean your guest room after every 6th night.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing.


The modifications we have made include:
 

Fitness Center.

Open at limited capacity, masks required at all times.
 

Beach.

Open, masks required at all times.
 

Pool.

Pool is open.
 

Casino.

Open at limited capacity, masks required at all times
Restaurants and Lounges Open at limited capacity, masks required at all times.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing.
The modifications we have made include:
• Modified operational practices for in-room dining and restaurants
• No self-service buffets
• Dining menu options are available in QR Codes
• Food Delivery is in TO GO Containers, packaged plastic utensils and paper bags

Pre-Arrival email is sent to guests with F&B offerings
Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.



Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

 

  • Mobile Check-In/Check-Out. Let us know via the app when you are planning to arrive and once you departed.

  • Mobile Key. Forgo the front desk altogether and go straight to your guest room

  • Mobile Dining. Order your private, in-room dining through the app.

  • Mobile Guest Requests. Connect with us via the app to request items you would like delivered to your guest room.


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Not a Marriott Bonvoy member? Enroll here.


 
Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

Breakfast: Not offered
Lounge Access: Not available on this property
Welcome Gift: Not offered due to mandatory COVID-19 restrictions
Late Check-Out: 2:00pm Offered upon availability to Gold members and above. Must be requested on check-out morning
Mobile Check-In/Check-Out: Available via the Bonvoy App
Mobile Key: Not available on this property
Mobile Dining: Not available on this property
Mobile Guest Requests: Available via the Bonvoy App

It is essential for you to familiarize yourself with Puerto Rico's new entry requirements prior to your travel date. Those visiting Puerto Rico should reference local measures developed by the Puerto Rico Tourism Company (PRTC) to keep travelers and residents safe, such as social distancing, and high standards of cleanliness.

 

As of March 10th, the masks are no longer mandatory on the Island. However, masks are still recommended for situations where vaccination status cannot be guaranteed. Individual establishments reserve the right to implement their own requirements surrounding masks and COVID-19 protocols, and visitors are encouraged to contact businesses directly.
 

 

Island Arrival 

Mask usage is a federal law on airplanes and in airports. For questions regarding the airport entry process, travelers should contact the Health Department at 939-592-5115 or infoviajeros@salud.pr.gov.

 

The latest protocol updates:

  • As of March 10th, domestic travelers are not required to present proof of vaccination or a negative COVID-19 test prior to arrival to the Island.

 

Air Travel

 

Travelers arriving on domestic flights:

  • As of March 10th, domestic travelers are not required to provide proof of vaccination or negative test prior to arriving on the Island.

Travelers arriving on international flights:

  • Due to CDC guidelines, all travelers arriving on international flights must present a negative COVID-19 test (either antigen or PCR) taken within one day prior to departure along with proof of vaccination.
  • Non-U.S. citizens or long-term residents will need to show proof of being fully vaccinated against COVID-19 before traveling by air to the United States from a foreign country.

 

Additional Information

Travelers who test positive while on the Island must quarantine and cover their own medical expenses/possible extended stay.

For more information please visit: https://www.discoverpuertorico.com/info/travel-guidelines