7012 Boca de Cangrejos Avenue, Isla Verde, Carolina, Puerto Rico 00979

Rest Assured

At Courtyard Isla Verde Beach Resort, we live by the Golden Rule. Treating others like we’d like to be treated. It has always been our guiding principle.

That passion holds true now more than ever. As part of Marriott International's family of brands, we have implemented a multi-pronged approach to meet the health and safety requirements of our "Commitment to Clean" standards. These new protocols and elevated practices ensure high standards of cleanliness with a continued passion for service.

Taking great care of you starts with letting you know what to expect during your stay. Here are some of the steps we are taking and changes we have made to our amenities, services and facilities during your stay at Courtyard Isla Verde Beach Resort.

Let us introduce you to what to expect.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility.  Please join us in our efforts to continue to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates).  We appreciate your support and understanding.

Signage is visible throughout our hotel to remind guests to maintain social distancing in compliance with local and state mandates.


Partitions are installed at front desk and food and beverage service lines.

 

Self-parking and valet service is available for all guests.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms.
These include:

Pre-Arrival Information:
Pre-Arrival email is sent to guests with cleanliness protocols.

Enhanced Public Space Cleaning:
We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as provided hand sanitizing stations.

Personal Protective Equipment (PPE):
Staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and required on direction by the local authorities.
Guests personal face coverings are mandatory.

Electrostatic Spraying:
We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.

Room Amenities:

In room, coffee is available.
Disinfectant wipes are available in the room for every arriving guest as well as upon request.

Housekeeping Service:
Every guest room is thoroughly cleaned and disinfected prior to your arrival.
During your stay, we will not provide housekeeping automatically every day.
If you wish to receive daily housekeeping refresh service, please let us our guest services team know.
We are available to make a service schedule according to your preferences.
Please note that if you are staying with us a bit longer, we will automatically clean your guest room after every 7th night.


Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will not provide housekeeping automatically every day. If you wish to receive daily housekeeping refresh service, please let our guest services team know. We will be happy to schedule service according to your preferences. Please note that if you are staying with us a bit longer, we will automatically clean your guest room after every 6th night.

We are committed to making the amenities and services at our property available to you while complying with local regulations and reinforcing social distancing.


The modifications we have made include:
 

Fitness Center.

Open at limited capacity, masks required at all times.
 

Beach.

Open, masks required at all times.
 

Pool.

Pool is open.
 

Casino.

Open at limited capacity, masks required at all times
Restaurants and Lounges Open at limited capacity, masks required at all times.

We are committed to making the amenities and services at our property available to you while complying with local regulations and reinforcing social distancing.
The modifications we have made include:
• Modified operational practices for in-room dining and restaurants
• No self-service buffets
• Dining menu options are available in QR Codes
• Food Delivery is in TO GO Containers, packaged plastic utensils and paper bags

Pre-Arrival email is sent to guests with F&B offerings
Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.



Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

 

  • Mobile Check-In/Check-Out. Let us know via the app when you are planning to arrive and once you departed.

  • Mobile Key. Forgo the front desk altogether and go straight to your guest room

  • Mobile Dining. Order your private, in-room dining through the app.

  • Mobile Guest Requests. Connect with us via the app to request items you would like delivered to your guest room.


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Not a Marriott Bonvoy member? Enroll here.


 
Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

Breakfast: Not offered
Lounge Access: Not available on this property
Welcome Gift: Not offered due to mandatory COVID-19 restrictions
Late Check-Out: 2:00pm Offered upon availability to Gold members and above. Must be requested on check-out morning
Mobile Check-In/Check-Out: Available via the Bonvoy App
Mobile Key: Not available on this property
Mobile Dining: Not available on this property
Mobile Guest Requests: Available via the Bonvoy App

Those visiting Puerto Rico should reference local measures aimed at keeping travelers and residents safe, such as social distancing, and high standards of cleanliness.

Masks are no longer mandatory on the Island with the exception of events hosting over 1,000 people. However, masks are still recommended for situations where vaccination status cannot be guaranteed. Individual establishments reserve the right to implement their own requirements surrounding masks and COVID-19 protocols, and visitors are encouraged to contact businesses directly.
 

 

 

Island Arrival 

Mask usage is highly recommended on airplanes and in airports. For questions regarding the airport entry process, travelers should contact the Health Department at 939-592-5115 or infoviajeros@salud.pr.gov.

 

The latest protocol updates:

Domestic travelers are not required to present proof of vaccination, or a negative COVID-19 test prior to arrival on the Island.
International travelers are not required to provide a negative COVID-19 test result upon entry. However, international travelers that are neither U.S. citizens nor permanent residents must still present proof of vaccination.

 

Air Travel

Travelers arriving on domestic flights:

Domestic travelers are not required to provide proof of vaccination or negative test prior to arriving on the Island.

Travelers arriving on international flights:

As of June 12th, international travelers are no longer required to present a negative COVID-19 test prior to traveling, regardless of vaccination status or citizenship, in accordance with CDC guidelines. However, international travelers that are neither U.S. citizens nor permanent residents must still present proof of vaccination.

 

Cruise Operations

Port of Calls (Transit Call/Cruise Port Visit):

For ships to be permitted entry to Puerto Rico, all guests 12 years of age or older must be fully vaccinated with an FDA  or WHO vaccine. Unvaccinated passengers cannot disembark in Puerto Rico except for children under 12 years of age. 
Please check with cruise operators for their most up-to-date COVID protocols and regulations, as many operators require proof of vaccination prior to boarding and have specific testing requirements.
 

 

Home Port Operations (Starting or ending your cruise):

All guests arriving via air to Puerto Rico to board a cruise ship must follow the air-entry protocols outlined, which may vary based on vaccination status and point of origin (international or domestic).
Check with the cruise operator for their most up-to-date COVID protocols for cruise embarkation, including cruise line vaccination and testing requirements.
 

Things to Know: On the Island
New protocol updates for on-Island operations as of March 10th include:

Masks are not mandatory on the Island for both indoor and outdoor settings with fewer than 1,000 people. However, they are recommended in situations where vaccination status cannot be guaranteed. 
There are no capacity limits for establishments on the Island. Patrons are not required to present proof of vaccination or a negative test result upon entry to businesses. However, as always, individual establishments reserve the right to implement their own health and safety requirements.

  • Mask Usage

Masks are highly recommended on all public transportation, including all ferries operating to and from Vieques and Culebra. 
Masks are no longer mandatory on the Island with the exception of events hosting over 1,000 attendees.  However, they are recommended in situations where vaccination status cannot be guaranteed.

  • Beaches

Public beaches, natural reserves, and marinas are open, following social distancing recommendations. Visitors should connect with tour operators directly for additional information about operation status and specific protocols.

  • Lodging

Guests do not need to present proof of vaccination or a negative test result upon arrival to hotels, paradores, guesthouses, and short-term rentals across the Island, however, individual properties reserve the right to implement any specific measures.
Visitors should connect with their lodging property directly for additional information about operation status and specific protocols.

  • Dining

Guests of dining establishments do not need to provide proof of vaccination or a negative test. Establishments are operating at full capacity.

  • Businesses & Other Establishments

Masks are not mandatory in private and public spaces with the exception of events hosting over 1,000 people. However, they are recommended in situations where vaccination status cannot be guaranteed. 
Establishments reserve the right to require masks for patrons and employees.

  • Events

Masks are required at all events with over 1,000 attendees.
Sporting events and recreational activities are permitted, following local guidelines.
Venues are operating at full capacity.
Attendees of concerts and shows at the below venues regardless of event size, are required to show proof of vaccination or a negative COVID-19 test result taken at least 72 hours prior:
Coliseo de Puerto Rico
Puerto Rico Convention Center
The Coca-Cola Music Hall
Proof of vaccination with the first two doses will be sufficient and will not require the booster.
 

Things to Know: Leaving the Island
Testing Upon Return to Mainland 

Puerto Rico is a U.S. territory and excluded from the CDC requirement to provide a negative COVID-19 test result to return to the mainland United States. Quarantine mandates, recommendations, and entry requirements may vary by state. A continuous assessment of the situation in Puerto Rico and in the United States influences Island-wide orders that prioritize the health and safety of residents and visitors. For travel recommendations provided by the CDC.

 

Testing for Travel to Other Destinations
Quarantine mandates, recommendations, and entry requirements may vary by country.

For more information please visit: https://www.discoverpuertorico.com/info/travel-guidelines