100 Brumbaugh Street, San Juan, Puerto Rico Puerto Rico 00901

Taking care of you.

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service.

We have also made a few adjustments to the services, amenities, and facilities available during your stay.

Here is what to expect during your stay at Sheraton Old San Juan Hotel.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates), and wearing face coverings whenever you're in indoor public areas of the hotel. We do appreciate your support and understanding.
Signage throughout our hotels to remind guests to maintain social distancing, occupancy limits and seating capacities reductions in our restaurants in compliance with local and state mandates, and partitions installed at front desks, fitness facility and food and beverage service lines. No valet service is currently available for parking. We are committed to making our property's amenities available to you while complying with local regulations. Due to local regulations, there may be some modifications in outlet schedules and services available.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

Enhanced Public Space Cleaning.

We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as provided more hand sanitizing stations.

Personal Protective Equipment (PPE).

Staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. Currently, local regulations require that Guest wear a mask to cover their mouth and nose.

Your guest room is your sanctuary throughout your stay with us. We will provide service every three days. May you like to schedule your housekeeping to a specific time, please contact us during your stay.

Electrostatic Spraying.

We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.

Room Amenities


In-room coffee makers are not currently available, but guests can request contactless coffee delivery


Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will not provide housekeeping automatically every day. If you wish to receive daily housekeeping refresh service, please let our guest services team know. We will be happy to schedule service according to your preferences. Please note that if you are staying with us a bit longer, we will automatically clean your guest room after every 6th night.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The current modifications we have made include:


Masks required


Fitness Center: Open, masks required at all times. Limited capacity


Palio Restaurant: Open daily for breakfast 6:30am-10:30am. Served in take-out single use items


Aroma Wine, Coffee and Tapas Bar & Lounge: Open daily 7am-10pm


Sr. Frogs Mexican Cantina: This restaurant is closed until further notice

Implementation of additional cleanliness/ health measures taken including food preparation, takeaway single use items and social distancing practices.


Palio Restaurant: Open daily for breakfast 6:30am-10:30am. Served in take-out single use items


Aroma Wine, Coffee and Tapas Bar & Lounge: Open daily 7am-10pm


Sr. Frogs Mexican Cantina: This restaurant is closed until further notice

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

 

  • Mobile Check-In/Check-Out. Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key. Forgo the front desk altogether and go straight to your guest room
  • Mobile Dining. Order your private, in-room dining through the app.
  • Mobile Guest Requests. Connect with us via the app to request items you would like delivered to your guest room.

 

Not a Marriott Bonvoy member? Enroll here.


Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: Available daily at Palio Restaurant from 6:30am-10:30am
  • Lounge Access: Lounge not available
  • Welcome Gift: Available
  • Late Check-Out: Available
  • Mobile Check-In/Check-Out: Available
  • Mobile Key: Not available
  • Mobile Dining: Not available
  • Mobile Guest Requests: Available

Puerto Rico is enforcing local measures developed by the Puerto Rico Tourism Company (PRTC), alongside U.S. Travel Association (USTA) guidelines, such as social distancing, and high standards of cleanliness in accordance with CDC and EPA guidelines. Masks are required in all indoor spaces, regardless of vaccination status. 

 

Beginning August 16th, vaccinations will be required for both employees and guests of all hotels, paradores, guesthouses, and short-term rentals across the Island. Those not vaccinated must present a negative PCR or antigen test taken within 72 hours of the beginning of their visit. Please also take into consideration the following:

 

  • If staying longer than one week, it is required to present negative tests on a weekly basis.
  • Those not vaccinated are required to present negative tests on a weekly basis.
  • Mask usage is a federal law on airplanes and in airports.

 

All arriving passengers to Puerto Rico's three open airports must complete an online Travel Declaration Form. Both international/not vaccinated travelers must also upload a negative PCR molecular or antigen COVID-19 test result to the portal. Please note:

 

  • Fully vaccinated travelers on domestic flights are required to upload official Vaccination Card, as proof of vaccination through the Travel Declaration Form portal. Travelers are required to upload their official vaccination card. A copy will not be accepted. 
  • Non-vaccinated travelers are required to provide evidence of either a PCR molecular or antigen COVID-19 test taken within 72 hours of arrival. If the traveler arrives without a test, they must upload either a PCR molecular or antigen COVID-19 test taken on the Island, within 48 hours of arrival, or they will receive a $300 fine. If the uploaded result is negative, the quarantine is lifted. If the result is positive, the person must isolate and follow the local isolation protocol at his/her own expense.
  • International travelers, regardless of vaccination status, are required to provide evidence of either a PCR molecular or antigen COVID-19 test taken within 72 hours of arrival. If the traveler arrives without a test, they will be required to upload either a PCR molecular or antigen COVID-19 test taken on the Island, within 48 hours of arrival, or they will receive a $300 fine. If the uploaded result is negative, the quarantine is lifted. If the result is positive, the person must isolate and follow the local isolation protocol at his/her own expense.

 

Note: Definition of Fully Vaccinated
One person is considered fully vaccinated two (2) weeks after the second dose was administered for the Pfizer or Moderna vaccines, or two (2) weeks after receiving the only dose of the Johnson & Johnson's Janssen vaccine. 

 

For more information please visit: https://www.discoverpuertorico.com/info/travel-guidelines
 

BEFORE GOING HOME - US AND CANADA NEGATIVE TEST REQUIREMENT 


Given Puerto Rico is a U.S. territory, the destination is excluded from the Centers for Disease Control and Prevention (CDC) requirement to provide a negative COVID-19 test result for persons traveling from Puerto Rico to the mainland United States.