1309 Ashford Avenue, San Juan, Puerto Rico 00907

Taking care of you.

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service.

We have also made a few adjustments to the services, amenities, and facilities available during your stay.

Here is what to expect during your stay at San Juan Marriott Resort & Stellaris Casino.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates), and wearing face coverings whenever you're in public areas of the hotel. We do appreciate your support and understanding.
Signage throughout our hotel to remind guests to maintain social distancing, occupancy limits and seating capacities reductions in our restaurants, pool and casino in compliance with local and state mandates, and partitions installed at front desks and food and beverage service lines.

Mobile check-in and key, service requests, via the Marriott Bonvoy™ mobile app; we have conveniently relocated the credit card authorization pad in front of each window for the guest use only.

No valet service is currently available for parking; in order to secure the health and safety of our guest in our property we only offer self-parking to avoid the excessive contact that is involved in a valet service process. We also have available a parking paying machine, fostering a contactless experience from beginning to end.

As you walk from the parking to our main doors you will go thru our wellness check point, there we will take your temperature, ensuring proper distancing and enforcing the use of face mask before entering our lobby.

Once inside, a lobby Ambassador will greet and direct you to our Front Desk. He/she will ensure proper distance in the check-in line and enforce the use of face mask inside the lobby.

At our restaurants all menu options are accessible through the Menu Point app and all orders are for pick up only.

Pool layout of lounge chairs has been modified to comply with social distancing. We also modify the layout to have only one entrance and exit to control volume.

The Casino is open to public at 25% capacity, social distancing is created by shutting down machines in between and eliminating sitting from playing tables.

At departure express check-out is also available to avoid lines.

Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will not provide housekeeping automatically every day. If you wish to receive daily housekeeping refresh service, please let us our guest services team know. We will be happy to make schedule service according to your preferences. Please note that if you are staying with us a bit longer, we will automatically clean your guest room after every 6th night.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:
 

Enhanced Public Space Cleaning.

We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as provided more hand sanitizing stations.

Personal Protective Equipment (PPE).

Staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. Guests are required to wear personal face coverings in public areas.

Electrostatic Spraying.

We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.


Temperature screaming for our associates as well as vendors at any entry points.

All our staff has been properly trained as to enhance cleaning protocols, in addition to constant training on related topics such as proper use of chemicals and cleaning processes in the rooms and public areas.

Full Housekeeping service will be provided every 3rd day to minimize entry to guestroom. Amenities, linen and terry are provided upon request, if needed.

As part of our practices we remove ALL linen and amenities from the room after each guest departure, we then proceed with the regular cleaning of the room in compliance with all our Marriott standards, once this cleaning is completed, we add a disinfecting process with the appropriate chemicals, focusing specially in all highly touch point or areas, such as table top, handle, switches, remote, lamps etc.. After each room is done with both processes, a proper inspection is followed to ensure full compliance before making the room available back in inventory for our next guest.

The housekeeper will leave a note in the nightstand certifying with her/his name, date and time that this room was completely disinfected using all the guidelines and protocols.

In the public areas in addition to our regular cleaning process; we added staff in charge of only disinfecting all high touch point throughout the hotel with special focus on the lobby area, elevators and bathrooms; ensuring that all table tops, Front Desk counter, entrance handles, bathroom faucets, elevator buttons etc.. are constantly disinfected through the day. At the end of the day in the overnight shift we complement our disinfection process with the use of an Electrostatic sprayer.

Room Amenities
• Disinfectant wipes are available in the room for every arriving guest as well as upon request
• Non-essential items, such as pens, notepads, magazines, among others, have been removed from guestrooms, but can be provided upon request.
• In-room coffee makers are not currently available.
• In Room Dining delivery services are currently not available.



Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will not provide housekeeping automatically every day. If you wish to receive daily housekeeping refresh service, please let our guest services team know. We will be happy to schedule service according to your preferences. Please note that if you are staying with us a bit longer, we will automatically clean your guest room after every 6th night.
We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

Fitness Center: Open at 25% capacity from 6:00 AM to 10:00 PM, social distancing guidelines must be followed; proper staffing to maintain a disinfecting routine every time a machine is used. Strictly for In-house guest use only.
Pool: Open at 25% capacity from 8:30 AM to 9:00 PM, social distancing ensured in pool area chairs; disinfecting routine of chair lounges and hand sanitizing station. Strictly for In-house guest use only.
Casino: Open for public at 25% capacity from 6:00 AM to 9:00 PM, reduced capacity to ensure social distancing; proper staff with a disinfecting routine for all slot machines and tables, wellness checkpoint at entrance for temperature taking and hand sanitizer stations throughout the Casino.
All menu options are accessible through the Menu Point app and all orders are for pick-up only. Please note below our current service hours for our different outlets:

La Panaderia: Daily from 7:00 AM to 10:00 PM
Gingambo (pickup only): Saturday from 11:00 AM to 7:00 PM and Sunday from 11:00 AM to 6:00 PM
Terrazzo: Daily from 2:00 PM to 10:00 PM
Red Coral Lounge: Daily from 2:00 PM to 10:00 PM
Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.



Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

 

  • Mobile Check-In/Check-Out. Let us know via the app when you are planning to arrive and once you departed.

  • Mobile Key. Forgo the front desk altogether and go straight to your guest room

  • Mobile Dining. Order your private, in-room dining through the app.

  • Mobile Guest Requests. Connect with us via the app to request items you would like delivered to your guest room.


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Not a Marriott Bonvoy member? Enroll here.


 

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

Breakfast: Available for tiers that apply.
Lounge Access: N/A
Welcome Gift: Available for tiers that apply.
Late Check-Out: Available for tiers that apply and based upon availability.
Mobile Check-In/Check-Out: Available.
Mobile Key: N/A
Mobile Dining: Available only for order pick-up at venue.
Mobile Guest Requests: Available via the chat on Marriott Bonvoy App.
The World Travel and Tourism Council (WTTC) granted its Safe Travels Stamp to the Puerto Rico Tourism Company (PRTC), making Puerto Rico the first U.S. destination to be included in the certification program created by the prestigious international organization.

The Safe Travels Stamp program was established by the WTTC in order to assist destinations increase consumers' confidence levels and better prepare them to restart the travel and tourism sector on a local and global scale. The certification is given to destinations and tourism-related businesses that comply with the organization's standards and therefore, guarantee the reactivation of Tourism in a safe and secure manner. The stamp allows travelers to clearly identify airports, hotels, restaurants, airlines, cruise ships, ground transportation operators, and other businesses that uphold the hygiene and sanitation best practices and standards required from members of the program.

Our hotel has been certified and received the certification seal in compliance with this program.
Puerto Rico is enforcing local measures developed by the Puerto Rico Tourism Company (PRTC), alongside U.S. Travel Association (USTA) guidelines, such as social distancing, mandatory face coverings in public areas, and a variety of mandates for businesses - including, but not limited to, reduced capacities and high standards of cleanliness in accordance with CDC and EPA guidelines.

Travelers entering Puerto Rico must fill out a Travel Declaration Form through the Puerto Rico Health Department's online portal, get a molecular COVID-19 test (nasal or throat swab) no more than 72 hours prior visiting the Island, and show proof of a negative result or they must quarantine. A curfew on the Island is in effect through October 16th from 10:00 PM - 5:00 AM, except for emergencies. As a U.S. territory, no passport or currency exchange is needed upon arrival.