200 Convention Boulevard, San Juan, Puerto Rico Puerto Rico 00907

Taking care of you.

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service.

We have also made a few adjustments to the services, amenities, and facilities available during your stay.

Here is what to expect during your stay at Sheraton Puerto Rico Hotel & Casino.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility.  Please join us in our efforts to continue to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates).  We appreciate your support and understanding.

Guests at The Sheraton Puerto Rico Hotel & Casino will notice a number of additions to our cleaning regimen designed to set an even higher standard of cleanliness.

 

  • Signage throughout our resort to remind guests to maintain social distancing. Furniture is re-arranged to allow more space for distancing.
  • Partitions installed at front desks, concierge and hostess stands to provide an extra level of precaution.
  • The Marriott Bonvoy mobile app offers contactless services such as; Mobile Check In, Mobile Check Out, Mobile Key and mobile request delivered straight to your room.
  • The Casino is open to public at limited capacity, social distancing is created by shutting down machines in between and eliminating sitting from playing tables

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms.

 

  • Our public spaces, surfaces are thoroughly treated with hospital-grade disinfectants with increased frequency.
  • Hand sanitizing stations are available at the entrance of hotel, near the front desk, elevator banks, fitness center, spa, meeting spaces and pool area.
  • In addition to temperature checks at the start of each shift, staff members will wear face coverings to perform their duties.
  • It is required to wear personal face coverings in all public areas.
Housekeeping
Your guest room is your sanctuary throughout your stay with us. To minimize contact, housekeeping services will be every third day of your stay or upon your request. If you would like fresh towels, please place the used ones outside your door and dial "0" from your room to make this request or any other service needed. Our staff will be happy to assist you and will place requested items at your door.
Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will not provide housekeeping automatically every day. If you wish to receive daily housekeeping refresh service, please let our guest services team know. We will be happy to schedule service according to your preferences. Please note that if you are staying with us a bit longer, we will automatically clean your guest room after every 6th night.
Infinity Pool
Located on 4th level is available from 7:00a.m. until 10:00p.m. daily under the following rules: (a) the use of facemask is mandatory at all times except inside the pool as per local authorities regulations, (b) food and beverage consumption is not allowed inside the pool, (c) only registered guest with wristbands will have access. It is required that all guests observe rules and regulations to help us maintain a safety environment.

Our Fitness Center
Located on the 3rd level is available with limited capacity of 8 people at a time. You can access 24/7 with your key. We recommend wiping out equipment before and after use.

Casino Metro
Open daily from 6:00a.m. until 9:00p.m. Experience the excitement of Puerto Rico's best casino with slot machines and table games.


Zen Spa Retreat
Located on the 3rd level is open Wednesday to Monday from 9:00a.m. until 5:00p.m. Tuesdays are closed.
The Café
Located at the lobby is open every day from 6:00a.m. until 10:00p.m. offering breakfast, lunch, dinner and a variety of beverages options.

The Bay Pool & Bar & Grille
Located on the 4th level, is available with a variety of meal options from 11:00a.m. until 7:00p.m.

Metropol Restaurant
Cuban and Puerto Rican cuisine located at the lobby level, open daily for lunch and dinner from 11:00a.m. until 9:00p.m. Take out is also available.

Texas de Brazil Steakhouse
Located in the lobby level next to the casino. Open Sunday through Thursday from 12:00p.m. until 9:00p.m. and, Friday and Saturday from 12:00p.m. until 10:00p.m.

Sheraton Club Lounge, In room dining and The District Lounge & Sushi Bar are currently closed until further notice.
Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.



Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

 

  • Mobile Check-In/Check-Out. Let us know via the app when you are planning to arrive and once you departed.

  • Mobile Key. Forgo the front desk altogether and go straight to your guest room

  • Mobile Dining. Order your private, in-room dining through the app.

  • Mobile Guest Requests. Connect with us via the app to request items you would like delivered to your guest room.


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Not a Marriott Bonvoy member? Enroll here.


 
Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

Welcome Gift: Offered for Gold, Platinum, Titanium & Ambassador Elite members
Late Check-Out: Hotel is providing this service based upon elite status
Mobile Check-In/Check-Out: This is available for all members via Bonvoy App
Mobile Key: This is available for all members via Bonvoy App
Mobile Guest Requests: This is available via the Bonvoy app.
The World Travel and Tourism Council (WTTC) granted its Safe Travels Stamp to the Puerto Rico Tourism Company (PRTC), making Puerto Rico the first U.S. destination to be included in the certification program created by the prestigious international organization.

The Safe Travels Stamp program was established by the WTTC in order to assist destinations increase consumers' confidence levels and better prepare them to restart the travel and tourism sector on a local and global scale. The certification is given to destinations and tourism-related businesses that comply with the organization's standards and therefore, guarantee the reactivation of Tourism in a safe and secure manner. The stamp allows travelers to clearly identify airports, hotels, restaurants, airlines, cruise ships, ground transportation operators, and other businesses that uphold the hygiene and sanitation best practices and standards required from members of the program.

Our hotel has been certified and received the certification seal in compliance with this program.

Those visiting Puerto Rico should reference local measures aimed at keeping travelers and residents safe, such as social distancing, and high standards of cleanliness.

Masks are no longer mandatory on the Island with the exception of events hosting over 1,000 people. However, masks are still recommended for situations where vaccination status cannot be guaranteed. Individual establishments reserve the right to implement their own requirements surrounding masks and COVID-19 protocols, and visitors are encouraged to contact businesses directly.
 

 

 

Island Arrival 

Mask usage is highly recommended on airplanes and in airports. For questions regarding the airport entry process, travelers should contact the Health Department at 939-592-5115 or infoviajeros@salud.pr.gov.

 

The latest protocol updates:

Domestic travelers are not required to present proof of vaccination, or a negative COVID-19 test prior to arrival on the Island.
International travelers are not required to provide a negative COVID-19 test result upon entry. However, international travelers that are neither U.S. citizens nor permanent residents must still present proof of vaccination.

 

Air Travel

Travelers arriving on domestic flights:

Domestic travelers are not required to provide proof of vaccination or negative test prior to arriving on the Island.

Travelers arriving on international flights:

As of June 12th, international travelers are no longer required to present a negative COVID-19 test prior to traveling, regardless of vaccination status or citizenship, in accordance with CDC guidelines. However, international travelers that are neither U.S. citizens nor permanent residents must still present proof of vaccination.

 

Cruise Operations

Port of Calls (Transit Call/Cruise Port Visit):

For ships to be permitted entry to Puerto Rico, all guests 12 years of age or older must be fully vaccinated with an FDA  or WHO vaccine. Unvaccinated passengers cannot disembark in Puerto Rico except for children under 12 years of age. 
Please check with cruise operators for their most up-to-date COVID protocols and regulations, as many operators require proof of vaccination prior to boarding and have specific testing requirements.
 

 

Home Port Operations (Starting or ending your cruise):

All guests arriving via air to Puerto Rico to board a cruise ship must follow the air-entry protocols outlined, which may vary based on vaccination status and point of origin (international or domestic).
Check with the cruise operator for their most up-to-date COVID protocols for cruise embarkation, including cruise line vaccination and testing requirements.
 

Things to Know: On the Island
New protocol updates for on-Island operations as of March 10th include:

Masks are not mandatory on the Island for both indoor and outdoor settings with fewer than 1,000 people. However, they are recommended in situations where vaccination status cannot be guaranteed. 
There are no capacity limits for establishments on the Island. Patrons are not required to present proof of vaccination or a negative test result upon entry to businesses. However, as always, individual establishments reserve the right to implement their own health and safety requirements.

  • Mask Usage

Masks are highly recommended on all public transportation, including all ferries operating to and from Vieques and Culebra. 
Masks are no longer mandatory on the Island with the exception of events hosting over 1,000 attendees.  However, they are recommended in situations where vaccination status cannot be guaranteed.

  • Beaches

Public beaches, natural reserves, and marinas are open, following social distancing recommendations. Visitors should connect with tour operators directly for additional information about operation status and specific protocols.

  • Lodging

Guests do not need to present proof of vaccination or a negative test result upon arrival to hotels, paradores, guesthouses, and short-term rentals across the Island, however, individual properties reserve the right to implement any specific measures.
Visitors should connect with their lodging property directly for additional information about operation status and specific protocols.

  • Dining

Guests of dining establishments do not need to provide proof of vaccination or a negative test. Establishments are operating at full capacity.

  • Businesses & Other Establishments

Masks are not mandatory in private and public spaces with the exception of events hosting over 1,000 people. However, they are recommended in situations where vaccination status cannot be guaranteed. 
Establishments reserve the right to require masks for patrons and employees.

  • Events

Masks are required at all events with over 1,000 attendees.
Sporting events and recreational activities are permitted, following local guidelines.
Venues are operating at full capacity.
Attendees of concerts and shows at the below venues regardless of event size, are required to show proof of vaccination or a negative COVID-19 test result taken at least 72 hours prior:
Coliseo de Puerto Rico
Puerto Rico Convention Center
The Coca-Cola Music Hall
Proof of vaccination with the first two doses will be sufficient and will not require the booster.
 

Things to Know: Leaving the Island
Testing Upon Return to Mainland 

Puerto Rico is a U.S. territory and excluded from the CDC requirement to provide a negative COVID-19 test result to return to the mainland United States. Quarantine mandates, recommendations, and entry requirements may vary by state. A continuous assessment of the situation in Puerto Rico and in the United States influences Island-wide orders that prioritize the health and safety of residents and visitors. For travel recommendations provided by the CDC.

 

Testing for Travel to Other Destinations
Quarantine mandates, recommendations, and entry requirements may vary by country.

For more information please visit: https://www.discoverpuertorico.com/info/travel-guidelines